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Reviewed September 10, 2013

Unfortunately this hotel don't take care of the residents clients because they have already regular non-residents customers that goes to the beach or the infinity pool at night.
After a long trip in the heat, we were received with a very cold welcome not even a drink as other countries do.
First oval, the room expenses was taken from my credit bank account two month before arrival. This was despite the booking policy, saying that the reservation can be cancelled one week before arrival. Our Room was very nice and clean inside but the location was a bit weird, we get lost almost 6 times before finding it. One side of the room has a wasteland view and the other side to a courtyard. But ok, we don't care about the surroundings of the room. We asked to have breakfast in the room, everything came on exact time, but the quality is definitely not good and fresh (croissant and orange juice) as 5 stars hotels do. First night at 9.30 pm we go to beach bar infinity pool, well dressed etc. The waiter tell us that's fully booked, we tried to insist a bit but he ignored us. The two other restaurants were completely empty and not attractive to eat there, so we went out to find something (go to the marina). The all four times that we went to the beach you had to insist to be served ( sunbeds and food) and if you don't give tips they let you know about it. The waiter in the infinity bar never managed to serve us, I always went by my own to the kitchen to order. He was too busy to take care of us and if you go to their cash desk to reserve a table they tell you: you have to call this number! ok, but this is not a good service ! Apparently they serve well only the people they know and the regular costumer. I don't have anything against that but then don't charge huge amounts for very poor service. Woman in the spa was insisting toooooooo much to take a package or a treatment, she was too much commercial, witch made me run. Conclusion: they treat Tunisiens better than tourists. They think we are stupid.
Positive things: Beach and room was nice. But if you have to deal with the people working there, it's something else.

  • Stayed: August 2013, traveled as a couple
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4  Thank Bassouma_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

I have been to several 5 stars hotel in Tunisia and this one has nothing to do with a service that we expect from this category. It all started with the check-in, no welcoming and rather rued personnel. After a while when they had found our reservation we finally got our room, none of the rooms have any nice view, either you have everyone passing by in front of your room or you are looking at your neighbor. The room in its self is correct and nice, and the hotel has a charming structure. What surprised me the most was the beach staff, the beach in its self is nice as well as the sea, however the personnel working here has no idea what service means, we got towels taken from some others chairs and you could never get the best places as these had already been reserved for people that were more important than their guests and that where paying to get these places, and most often seemed to be people not staying at the hotel. The food is ok, but you need to struggle to get a waiter and we never got our meals together, always one plate at a time. If you want a place to show off and doesn't care about a 5 stars service this is the place. The outdoor pool and the beach seems to be the place to be for rich Tunisians. And don't bring any food or water to the hotel or your room, they put up signs all over the place even at the breakfast tables. They even once checked my handbag when I was walking into the hotel. All in all this is a good hotel if you come in a group and want to party, but don't expect any 5 stars quality.

  • Stayed: August 2013, traveled as a couple
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3  Thank Elisabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Hotel was def one of the best ones in the area, but as stated by others location is pretty awful. On very noisy dirty main road. First room we were given was above restaurant kitchen, next to a road which sounded like a noisy motorway. Asked to be moved, and as hotel was nowhere near full they did give us another room, better, but our balcony was on main walkway thru hotel!. So everyone walking past was almost in with us. Pool great, beach was kept clean. Taxis into town interesting, we always seemed to be picking up extra passengers on way there & back. Hammamet seemed like a place that was waiting to happen, or had been and gone!. We had a laugh. Food was good. If you going to Hammamet go to this hotel as the best in town.

Room Tip: Rooms in centre of comples in gardens or near beach much the best location
  • Stayed: May 2013, traveled with family
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2  Thank bookworm10_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2013

First thing - remember you're in North Africa and not Bournemouth. The hotel is located just off the main road into Hammamet - the road is busy, full of rubbish and smelly. Traffic is heavy and chaotic, the pavements are full of cars making safe walking impossible and the shops and cafes are scrappy and not particularly friendly, attractive, cheap or worth visiting. Walk through the gated front of the hotel and this is soon forgotten. However, if you fancy a walk outside the hotel, there is no where to go.

The hotel is quiet and tranquil. The architecture is typical Tunisian - white render, arches and lots of space given over to garden with lovely African flowers. We were given a 3 bed room and a 2 bed room which, despite requesting otherwise, were at opposite sides of the complex. The three bed room was really spacious with a TV, mini bar and patio. The two bedroom property was similarly nicely kitted out but, subjectively, significantly less 'five star' than the three bed.

The beach was a thing of beauty; clean sand, clear blue water and reserved for the guests of the hotel. It was busy at times but we always managed to find a spot. The hotel has three pools, one indoor. The infinity pool is really quite small and busy but the indoor pool and the other outdoor pool were decent enough and generally empty.

The food was hit and miss but there were some genuine hits. Having tried all of the staple Tunisian dishes, I could only conclude that there wasn't much to Tunisian cuisine, which probably didn't help matters.

So far this review describes a tranquil paradise with some ok food. So, here are the flaws. None are showstoppers but please read on and make your own mind up.

1. There's nowhere to go on foot outside the complex.
2. There was no hotel shop so no where to get drinks, snacks, newspapers et al.
3. There were no free drinks with dinner. If you wanted water, you paid (about £1.50 a bottle).
4. There was no games room, table tennis, tennis, badminton, boules or similar. So beyond swimming and eating, there wasn't much to do.
5. There was a grand piano in reception and everytime someone (good or bad) played it they were told to get off it.
6. There were numerous wealthy Tunisian day visitors (Butlins style!) who, at times, seemed to take priority over the resident campers. The day visitors were let in regardless of whether there was any space for them on the beach, in the beach side restaurant or by the infinity pool. As an example, the day we left there was a beach party (sponsored by Porsche) aimed squarely at the Tunisian non-residents which meant the the restuarant closed early for the hapless residents.

  • Stayed: August 2013, traveled with family
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5  Thank Jo1506hn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Hotel Sindbad 5* is one of a few true five star hotels in Hammamet. Constructed under moderate influence of national architecture this is a really quite place with the very polite and friendly staff. I believe the infinity pool and lounge zone are the main advantages of this hotel. Wonderful beach with clean sand undoubtedly can be compared with beaches in Dominican Republic, Maldives and Mexico. The food is perfect. Also, one of the advantages of this hotel is the total absence of noisy tourists from Russia.

  • Stayed: July 2013, traveled with friends
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7  Thank 7971energie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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