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“Reviewed fairly”
Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #3 of 117 Hotels in Hammamet
Certificate of Excellence
Merthyr Tydfil County, United Kingdom
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Reviewed fairly”
Reviewed October 22, 2013

Ok, stayed here from 13 to23 oct, First opinions count they say but in this case it's not true. On arrival we were greeted with a drink in the only pay bar at the hotel. The carpets are dirty, not a great start, we were then given a quick tour of hotel, everything looked like it needs a good clean.
The corridors to our room were dark and dirty, the room itself needed a few coats of paint, poolside I'm used to seeing a few cleaners most mornings but only ever seen the poor pool guy all week, we counted a straw and watched for a few days to see how long before it got cleaned up.
Ok that's the bad part, after day 2 we found that the food was really good,plenty of choice, you get a fixed time for dinner, 6.30 till7.30 or 8 till 9. At first I was put off but it worked fine, but if you turn up at 7.45 they will kick you out at8 .lunch times and breakfast were no problem. Sunbeds are plenty even at 10am, nice pool area and beach, all staff are really great animation keeps things moving all work hard. Some drinks waiters can't see you if you don't tip, I'm still waiting for my vodka and coke ordered 3 days ago, on the whole they are good, after thinking I wouldn't like it here after arriving to a dirty reception I was wrong and have enjoyed my stay, so don't be put off by first impression it's not a bad hotel. Main grump was the airport coming in a few flights landed together it took us longer to get from airport to hotel than to fly here from the uk about 3and a half hours all told, management need to look at the arrivals area and clean it up, maybe just pay to have carpets shampooed

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lloydycj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guest,

Thank you for sharing your final feedback about your holiday with us on TripAdvisor.
We are more than glad that your general impression about the SENTIDO Phenicia improved during your stay. Yes, the carpet in the pay bar - the big stain at the entrance couldn't be removed - it was red wine spread over...may be you heard it already we will work on different areas during winter - mainly the rooms, as well as in the reception area - hopefully we will arrive with our planning. Would you mind emailing us which waiters and in which bar ignored/forgot your vodka/coke? Thank you in advance - we apologize. We understood your
disappointment on arrival at the airport - we hope this could be resolved by the autorities in the future.

With our best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (866)
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

Our second visit to this hotel in 3 months, having returned home & already booked to come back for the New Year. The animation team make this hotel enjoyable & so much fun, Aqua Gym, Water aerobics with bibo, waterpolo with Shaggy! Shaggy! Shaggy, Zumba with Mira, Volleyball with Aldo, lets not forget FRENCH BALLS With Kimo on the beach, Archery with Robin, darts with Mario Mario Baby!!!!!!! footie on the beach with Dali, and so much more too much to keep up with. The evening entertainment was always great no matter how many times you have seen it it gets better and funnier. Leaving the hotel at night the animation team looked after us and we felt safe at all times. Fantastic holiday cant wait to return in 9 weeks. YEEEESSSSSAAAAHHHHH!!!! I LOVE MY JOB!!!!!!!!!!!
Hotel = Food very good, rooms = everything you need, the waiters & bar staff all very nice & helpful, the beach & pool areas very clean & always able to get a sun lounger...............

Awesome Holiday all thanks to the animation team................

See you soon Guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Love
Jane & Claire
Essex

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JJaaaaannnnneeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guests,

thank you very much sharing your second holiday impression with us on TripAdvisor.
We are delighted to know you'll return very soon for a 3rd holiday at the end of the year -thank you again for your loyality mainly due to the performance of our animation team.
We are more than pleased welcoming you back in just a couple of weeks.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2013

This was our fifth time back in under two years,(which is something we have never done before,having traveled a lot all over)
Hotel staff cannot do enough, if you ask them they will meet your needs for any queries, restaurant staff first class, bar staff first rate, service anywhere in hotel from the staff is always friendly and warming, We enjoyed the food very much it was always varied, and cooked well,( no worries of holiday trots, and believe me I've had that in Egypt) everywhere is kept very clean,
Yes the bedrooms are the letdown as they do need refurbishing, but this has commenced on the first floor.People you have to remember that this hotel has been on the go since the early 1960's and has had millions through its doors even before Sentido chain took it over from Iberostar.but im pretty sure like myself, people do not go on holiday to spend it in their bedrooms! the sun doesn't tan you in there.
ANIMATION TEAM
Where to start, Amine who is the boss of them all , does keep a excellent team there, who work hard morning noon and night to keep people happy, please join Mira's zumba class, (well it kills the calories for more drink!) and all the others Bibo,Kimo,Aladin,Mike "I love my job", Dali,Shaggy,Mario, TK, Nemo,Aldo(you had the geordie phrase off perfect ALREET!) they are fantastic dancers, they are all there for you to join in on all the fun and activities,and the evening shows are excellent too (recommend seeing the Michael Jackson show, and Lord Of The Dance, and The Comedy Show),but if its not your cup of tea, then do tootle off to the beautiful beach which is well kept and very peaceful, if you just want total peace and relaxation,and a beach bar to meet beverage needs aswell.
All in all its a very enjoyable place to stay and at the moment I'd say its a fair assumption to cross the hotel between a 3 and half to 4 star hotel,
Like everything in life there is always pro's and con's but people need to go with an open mind and not compare this holiday to previous ones elsewhere, all countries and cultures are different, if they were all the same none of us would to explore foreign climates at all! if if you take all that on board then you should enjoy your stay ,I've been back five times and now booked for June 2014 again .
Again a HUGE HUGE shout out for all the ANIMATION TEAM, you are a huge credit to the hotel.
Hotel managers take note ! look after your assets
with love Trudy and Colin

Room Tip: pool view rooms are lovely if you can get hold of one,corner rooms do get a lot more sun too
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dantrudy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guests,

fifth time back within two years - that's absolutely fantastic! Thank you so much for your loyality,
thank you as well expressing your compliments with regard to the facilities, service and your special asset - the animation team. We will share your comment with our staff - to show how their daily efforts were acknowledged.

Please feel at home at the SENTIDO Phenicia - we are looking forward welcoming you to your
6th holiday with us.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 20, 2013

Never thought of going to Tunisia before, needed some winter sun flying from our local airport with good flight times and at the right price.Tunisia came up and based on trip advisor we chose the Phenicia.
On arrival were given a welcome drink and a guided tour of the hotel and its facilities, this may not always be practical dependant on arrival times and numbers.
Reception, clean, modern, spacious and light, bar and lounge area situated at rear leading out onto terrace. From terrace steps lead down to pols restaurants shops and beach.
Beach, excellent, clean plenty of sunbeds and parasols but not crammed close together, front row
You have to pay for (£1 per day) all others free although I tipped the bed man £1 per day and as soon as he saw you he came and brought mattreses. Beach clean sea clean and you can go out 50- 60 m and the sea bed is flat with water depth approx 3-4 feet. Usual watersports activities available. Beach bar just off the beach on edge hotel complex. BBQ restaurant opposite (closed in winter mid October to May).Staff friendly and efficient.
Hotel grounds lush and green, pool situated in middle with kids section and high level pool bar with adjacent spa pool.
Facing the pool is the breakfast and late breakfast restaurants and the Moorish cafe / pool bar.
Inside The Moorish cafe is the smoking part with the hubba hubba pipes an TV.
Separate small pool in quite area leading to the indoor pool, shop adjacent with very reasonable prices.
Chinese restaurant in main building, food excellent (£8.00 per head) but maybe not as you would get in your local Chinese, we went twice during our 7 night stay. Also an Italien which we did not use. Main lunch and evening restaurant large clean and bright self service but drinks served by waiters. You sit any where in the normal restaurants but for the evening meal you have a dedicated table for the duration of your stay.
Food as you would get anywhere on an all inclusive basis with some Tunisian touches. The sweets ( puddings) being the best ever.
We opted for an upgraded room ( £30ish extra) which inc a basket of fruit, tea/ coffee making facilities and one free use of the Chinese restaurant. The safe is £10.00 per week, tip don't pay for it when you check in, its easy to set up like most hotel safes and I couldn't see any special keys /fobs needed. We paid up front and the porter set up the safe. If you can't do it ask at reception later .
Overall a good relaxing holiday.
The area outside of the hotel is shabby .
Would we use the hotel again, yes.
.

Room Tip: Go for a room upgrade
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank src-silverfoxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guests,

thank you very much for writing this detailed feedback about your holiday on TripAdvisor.
We appreciate you had a good first stay in Tunisia with us at the SENTIDO Phenicia.

It would be our pleasure welcoming you back.

Kind regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 19, 2013

We stayed here from 22nd September till 6th October 2013 and what a holiday we had! This was our first time in Tunisia and we will certainly be returning to the Phenicia. We loved pretty much everything from the special touches our cleaning lady did for us to how well we were looked after in the over 18's smoking bar. We arrived at 3am and were greeted with a much appreciated cool drink. The transfer time isn't too up to 45 mins, maybe not that long. We spent most of our holiday on the beautiful beach, the sand is soft and the sea is clean & clear. Anyone wanting a camel ride we recommend Joseph with his camel Humphrey, he will look after you. There are plenty of places to eat and drink at all times of the day and for anyone wishing to stay up late the entertainment bar stays open till around 2. We didn't have much to do with the entertainment staff but what I did see they were hard working and tried to make everyone's holiday a good one. The food is good and I'm hard to please being so fussy....especially the pancakes :)

Can't wait to go back here, we were genuinely sad to leave.

Room Tip: we were in room 7009, my only gripe was the double beds but they were so comfy! If you want constant...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonoma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guests,

Thank you for taking the time to share your holiday experiences about the SENTIDO Phenicia on TripAdvisor.

It is a pleasure to read that you had enjoyed your recent stay with us.
Your comments with regards to the service and facilities at the hotel are greatly appreciated.

It was simply pleasure to have you staying with us - we are looking forward to welcoming you back in the not too distant future.

Kind regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 19, 2013

This was our fifth visit to this hotel and this time brought 6 family and friends, once again had an amazing time.The staff here are amazing, from reception staff to the fabulous bar staff, everyone goes above and beyond to make sure visitors have a great experience, even the photographer is amazing. Each year we meet other friends who are returning visitors here because of the fantastic holiday experience. Lastly special mention to the fabulous animation team who work so hard to ensure guests have a great time, we are lucky enough to regard this amazing team of guys our friends, thank you to all for once again a great time. Karen and Les.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ayenaebother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 24, 2013
Dear Guests,

it is amazing to know you have been here with us already five times - thank you so much for your loyality, that's fantastic. Your compliments are highly appreciated and will be shared with our team.

We are more than delighted - you are welcome anytime.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2013

stayed 1st-8th october and had the best holiday ever. I know it may be hard to believe some of the reviews but if you want to have some time off from the hustle and bustle of real life in the uk then this is the place.
Rooms- standard but comfortable, a kettle, tea and coffee and a stocked fridge of soft drinks is available on request- we had re-fills every day with no hassle.

I am vegetarian and also quite picky and I found something appetising to eat every day. Got to say a big thanks to the pasta man who made dishes to order and used a meat free pot for me every day, just like the pancake man he works extremely hard and in extreme heat with a continuous smile on his face. The waiters were always smiling, top grade service! - for everyone else there is a wide selection on offer and a speciality meat every night. My mum and gran- both of different tastes enjoyed the food just as much as me.

one negative I can think of is that the bar staff are overworked, an extra few waiters would make everyone happier though i never had an empty glass all holiday, the man that works outside at night must serve around 30 people at a time and I'm guessing for little wages.

Last but certainly not least, the bar men at the pool and the entertainment team are AMAZING! all of them made my holiday the most enjoyable ever! They take the time to make everyone feel welcome and part of a big holiday family. MIRA does zumba dancing- a total asset to phenicia.and the loveliest girl- and an amazing dancer, Billy does archery and also took care of my mum and me on a night out. such a nice boy. Mike is an all round chatter box and always took the time to make my 76year old gran smile. The rest of the entertainment team are also great and work really hard to ensure everyone has the best time. The shows at night are not what you would expect on a typical European holiday ( karaoke, clubbing, cabaret, british humour etc) - as this is a country with different customs and religious values, but the dancing is world class and the team always get the crowd involved.

I am a 28 year old female, travelled with my mum and gran. I didn't expect to enjoy Tunisia as much as I did because Im a city girl and more suited to a pub then club on a weekend, but the staff at this hotel totally made my holiday. I went to Sousse before and had didn't think much of it. If you are up for having a laugh ( cheesy as it may be) receiving great service and just escaping real life all the while being surrounded by hard working staff and honest, down to earth welcoming entertainment team- no matter what your age then this is the place.

Thank you Phenicia for a great holiday, I will be back next year.

Bryony- big hug to Mira.xx

Room Tip: 2024, nice sea view though dont have 3 in a room as it is quite cramped.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, October 23, 2013
Dear Guest,

Thank you for taking the time to share your experiences about the SENTIDO Phenicia on TripAdvisor.

It is a pleasure to read that you had a great holiday with us.
Your comments with regards to the service and facilities at the hotel are greatly appreciated.

It was a pleasure to have you staying with us - we are looking forward to welcoming you back in the not too distant future.

Kindest regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Phenicia

Property: SENTIDO Phenicia
Address: Avenue Moncef Bey, Hammamet 8050, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hammamet
#2 Spa Hotel in Hammamet
#3 Luxury Hotel in Hammamet
#3 On the Beach Hotel in Hammamet
#4 Business Hotel in Hammamet
#6 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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