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“Great 2 weeks”
Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #8 of 119 Hotels in Hammamet
Reviewed September 10, 2013

An amazing welcome with lemon refresher drinks and seductively lit lights on arrival. 2 fantastic weeks spent in the care of all the brilliant staff at this hotel. Went with partner and his family who have been before - had lots of fun with the entertainment team and felt very at home. Loved Pilates with Olga/Mike and water aerobics with Nemo. Beach next to hotel was beautiful. Some very happy memories for all of us I think!

  • Stayed: August 2013, traveled with family
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1  Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 11, 2013

Dear Guest,

thank you sharing your holiday experience with us on TripAdvisor.

We are very delighted reading we will be part of some very happy memories - thank you very much.

We are looking forward welcoming you back - creating new happy moments.

Best regards

The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed September 10, 2013

This was our third year in a row at Sentido Phenicia and it was the best year yet. From the minute we arrived until we checked out on our last day everybody made us feel welcome and were there to ensure our holiday was enjoyable. We decided not to pay for the superior rooms and were so glad we didn't, We had room 6023 overlooking the main pool and pool bar. The room was spotless and was cleaned thoroughly everyday. The waiters remembered us from last year and nothing was too much trouble for them. Yes we gave them the odd Dinar now and again but they certainly didn't expect it and were extremely grateful, Not once did we have to queue for our drinks in the entertainment room at night. As soon as our glasses were nearly empty another glass arrived, One waiter even remembered what we drank from last year!
On the first night you will be asked what sitting you want in main restaurant. We opted for the first sitting. You are allocated your table for the duration of your stay with the same waiter who will look after you. We had the best waiter, Ben, who couldn't do enough for us. Again he refilled our glasses when they were half full without us even having to ask. Each evening he told us what was on the show cooking and nothing was too much trouble for him.
The pool bar and beach bar were exactly the same but this year if you decided to stay and sit down in that area for your drink you were given actual glasses rather than paper cups which was an improvement on previous years, Obviously if you were going back on the beach or around the pool you were given paper cups, which are quite small but for obvious reasons this makes sense,
Now to the animation team. Some of them were there last year and there were some new ones. Again they remembered us. They are there purely for you to have a good time and if you don't want to join in they don't force you to. They all have a smile on their faces and spend time with every guest who wishes to chat with them. They certainly made our holiday more enjoyable, Amin,the boss has such a fantastic team - Bebo, Dali, Nemo, Shaggy, Mouse, Mira, Nino (the DJ), Super Mario - how many balls have you punctured since we left!! - and of course the fantastic Mike who always has a smile on his face and his Micheal Jackson impersonation is unbelievable.
We have been home just over a week and are missing Phenicia already! Needless to say we are already thinking of booking again for next year!
Don't take any notice of the negative reviews for this hotel, - there are far worse hotels in Tunisia to stay and this certainly is one of the best.

Room Tip: Ask for a pool view when you book - we were lucky enough to get one and didn't pay any extra for...
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
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4  Thank Litten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 11, 2013

Dear Guests,

we are so excited reading this excellent feedback you kindly shared with us on TripAdvisor.
Thank you so much! It is very important to us reading you had the best holiday after already
two stays with us - good sign to us, we made improvements and we will still continue to fulfill all expectations of our guests.
Feel at home at the SENTIDO Phenicia – we will be more than pleased welcoming you “home”
next year.

Sincerely
The SENTIDO Phenicia Team

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Reviewed September 10, 2013

Had an amazing holiday, food was lovely, the staff were very nice and the animation team were brilliant. Everyone was happy to help and the cleaning service was good. The daytime activities kept everyone entertained, lots to choose from! To name just a few, Aqua aerobics (a very good instructor and it was also fun as well as a good way to keep fit). Zumba, yoga, archery, kids club etc. The evening entertainment was hilarious and brilliant. A big thank you to the animation team for making my holiday the best one I've ever been on. :-)

  • Stayed: August 2013, traveled with family
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3  Thank Dee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 11, 2013

Dear Guests,

thank you very much - we are delighted learning you spend excellent holidays with us at the
SENTIDO Phenicia. Such feedback like yours is highly appreciated by our team - thank you again!

We are looking forward welcoming you back in the nearest future - for another fabulous stay.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

We have been to Sentido Phenicia before back in 2009 GREAT, we came back in 2013 !!!!
The entertainment was very good had a laugh, the pool area really nice, rooms could do with a bit of attention, the maids do what they can to keep the room clean, just spend a winter break painting them up would be a great improvement.
The food wasn't really our cup of tea as for many (talking to people there) not really considered the British well in a way they did? (chips & pizza) but they had cereal.
When you go for your sitting to eat early or late go straight for the food,because they do run out of certain foods and check the plates the dish washer must be old, but you would have time to clean them when you queue for the food.
But if you just want sun and pool ye it's great?

Room Tip: Get the pool veiw
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
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Thank Kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 11, 2013

Dear Guests,

Thank you very much sharing your review with us on TripAdvisor. We are happy informing you that our room refurbish program will continu during winter season.
We are sorry the food didn’t met your expectations this time – however we try to do our best in catering to satisfy all our guests arriving from all edges round the world.
Yes, in 2009 we hadn’t two sittings in the Main Restaurant – our guests haven’t been happy sharing their table with other guests – therefore we implanted 2 sittings.
Thank you mentioning the plates: yes, we had a technical issue with our washing mashine; which has been resolved in the meantime – please accept our apologies for any inconveniences caused. Your comment will be forwarded to the concerned managers in the Restaurant in order to check and to start corrective actions where required.

We are happy reading you enjoyed the entertainment and the pool area.

Best regards – we would be pleased welcoming you back.

The SENTIDO Phenicia Team

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Reviewed September 9, 2013

We arrived with our friends, two other families who had stayed before, we stayed 21/08/13 to 01/09/13.Upon arrival we had a good impression and we were impressed from start to finish of our holiday.
We stayed in room 3020 and had a sea view, the room was nice and very clean, our cleaner did a great job and was a lovely polite lady.
The pools are kept very clean, we always got a sun bed, but only if you get them by 8am, I did see alot of towels on beds and no-one using them though. I would defiantly recommend the aqua aerobics with Nemo ;-) Seriously ladies do not miss out!
The animation team work hard through the day to get guests involved in activities and keep you entertained! Mario is a naughty boy but lovely aswell!lol
The bar staff at the pool bar would bring drinks over before we were finished the one we were on and always very polite.
There was an excellent variety of food available every meal time, you will not go hungry at this hotel, food is always available all day.The freshly cooked pancakes and omelettes are awesome, and the pancake and omelette man are so friendly. We felt that every member of staff at the hotel was so accommodating and polite.
The Chinese restaurant is a must, the food was lovely we ate there twice in our 11 night stay, it works out £8 for three courses and there is plenty of food. The first time we ate there was for my sons 9th birthday and the table was decorated for us and they had baked my son a birthday cake and came out singing "Happy Birthday" with candles on, it couldn't have been better, and the cake was delicious!
The evening entertainment was very good by the animation team, but not long enough, and once the show had finished nothing else was going on. Rio was great when he done his Michael Jackson tribute.
We went to the beach a few times in our stay and it was very nice, the only downfall is that some of the sellers can be very pushy, I had one problem with one of them that would not take "NO " for an answer, but I was on my own at the time.We informed security and they couldn't have been more helpful, they insisted they would find him to apologise to me, but we didn't see him again. Security went along the beach looking for him though.
We went on the boat trip on the Catamaran to see the dolphins arranged by the Captain and it was really well organised, we had taxi's take us to the marina and collect us, the trip worked out approx £80 for three of us, but really worth it. We did see the Dolphins aswell!
The only negative about this hotel is the shop owners! The man who owns the shop was very rude to us, we brought some headphones from there for our son and a couple of days later my son pointed at the ones we got him. The shop owner said he would give us a good price we told him we had brought some and he said" not from here you haven't," I told him we did and he continued to argue that we hadn't! The woman in the shop gives you the wrong change so make sure you check!
We were the envy of alot of guests as we took our own plastic pint glasses, I would recommend you do this as you only get given small paper cups around the pool.
We did tip alot of staff, but they are so grateful whatever amount you give them :-)
We would defiantly go back again and was well worth the money!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank redjayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 10, 2013

Dear Guests,

Thank you for taking the time to share your feedback on TripAdvisor with us. We are very happy to read that you enjoyed your first holiday in Tunisia with us at the SENTIDO Phenicia. We are pleased that you appreciated the friendliness and assistance of our staff members. It is encouraging that our guests are satisfied with our services as it is what we strive for everyday. We have also noted your comment on the private run shop - thank you for bringing this to our attention. We are looking forward to welcoming you back – to impress you again and to exceed your expectations.

Sincerely
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

Thank you once again to the Teams at Sentido Phenicia. This was our 4th visit , a warm greeting awaited us with the Animation Team meeting us from the transfer coach. The porter Asch greeted us like old friends and reception were amazing a smooth check in to our rooms , due consideration given to my Daughter who had a foot injury when allocating our rooms. Although our check in was late and night we were advised by reception the dining room was still open if we would like an evening meal. I thought this was extremely considerate ,we arrived at 11.30PM. 0n our first day we were welcomed by the Pancake Man at Breakfast who always has a smile. A friendly welcome from the Animation Team!! Special thanks to Bibo, Shaggy, Mira, Mike, Mouse ,Tata, Harry,Zoe, Olga, Nemo, Niño and the Big Boss Amine for making our stay so enjoyable! Every visit we say is our best ever and every time we return they surpass our expectations!!!! The bar staff in the Animation room, in particular Marwen who is very attentive and has to be the happiest Barman/waiter I have ever encountered., Marwen at the Beach Bar is also fantastic and always has a smile. This being our 4th visit it goes without saying , the food is good, the rooms are functional ,the service is exceptional always and until it isn't we will continue to return at every opportunity. Already planning our 5th visit. Thank you once again for an amazing holiday.

Stayed: August 2013, traveled with family
1  Thank ClareOlivia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 10, 2013

Dear Guests,

Thank you for giving us this excellent feedback on TripAdvisor. We felt excited to read that you had a warm welcome and you enjoyed your "home" for the 4th time. Your valuable comments concerning our excellent service will be distributed to all the relevant departments. It would be our pleasure to welcome you back and exceed your needs and expectations again during your 5th stay at the SENTIDO Phenicia.

Sincerely
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Just returned from our 4th holiday staying at the hotel, from the moment we stepped off the bus, the staff greeted us with open arms! They always remember us and the bar staff and restaurant are great at remembering what you drink, a tip goes a long way! The animation team has improved a lot over the years and feel like they really do go out of their way to make sure you enjoy the activities from morning til night. Look forward to returning next year for our 5th time!

Stayed: August 2013, traveled with family
2  Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded September 10, 2013

Dear Guests,

Thank you for taking the time to write your valuable feedback on TripAdvisor. We were delighted to read that you enjoyed your 4th vacations with us and you found our staff friendly and helpful. We would like to thank you for your nice comments. Please do visit us again as we would like to create one more “Fabulous” holiday for you.

Sincerely
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Phenicia

Address: Avenue Moncef Bey, Hammamet 8039, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hammamet
#4 Business Hotel in Hammamet
#5 Spa Hotel in Hammamet
#6 Romantic Hotel in Hammamet
#7 On the Beach Hotel in Hammamet
#8 Luxury Hotel in Hammamet
Price Range: $56 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the east coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously palm and olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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