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“Thank you Animation Team!”
Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #8 of 119 Hotels in Hammamet
Reviewed May 11, 2013

So... We arrived to Sentido Phenicia late at night being completely exhausted. We were greeted by a very nice luggage porter and the reception team checked us in very quickly, offered some refreshments on arrival and explained everything about hotel. This made a very good first impression, so straight away we forgot the tiredness and hit to the night club at the hotel watch the show. The animation team is fab in here, offering lots of activities, dances non stop and you just cannot be not in the mood or feel tired in here! Thank you Titi and Mira - you are wonderful girls, yoga and belly dances were so much fun! Maverick - thank you so much for taking care of us, you're the funniest guy, always putting us on a good mood, so cute and such a good dancer! Thank you the rest of the team - Mimo, Aldo, Bibo Super duper Mario, Nino, Shaggy, Steve and the rest of animation team! Thank you boss, for keeping all these lovely people in a such a strong team! And the DJ of course, who always kept us dancing non stop! :) the chefs and the waiting staff were working all day to keep us fed,it was very delicious, specially the Chinese! Some London oriental restaurants has still to go a long way to offer such a nice meal! Afterall, me and my friend were most of the time spending at the bar, I think we drank the whole gin and vermouth from hotel LOL. It came 9 of us in total, but 2 of us forgot the others as it was impossible not to party! Thank you reception for giving us the rooms after a check out, so we could get dressed and get the shower before going home. Even if we had the rooms with a sea view, we decided the 7017 and 7016 were the best ones for such a loud crew like us:) reception organised us a birthday cake,as one of us had a celebration, however we forgot about the cake, after spending too much time at the pool bar :) thank you housekeeping for clean rooms and making cute swans from the towels, that's a nice touch. There is so many things still to thank for.. I was truly amazed! We will do our best to come back here, but next time without the boys LOL
My best wishes,
Martyna

Room Tip: Rooms are very good, we had the sea view, but would prefer lower ground like, coz it has a big garde...
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  • Stayed: May 2013, traveled with friends
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2  Thank Martyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guests,

we are very delighted learning you spent excellent holidays with us - espacially with our animation team - Thank you so much! We feel all awarded knowing you will come back and we met your expectations.

We are looking forward welcoming you again in the nearest future.
Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,083 - 2,089 of 6,232 reviews

Reviewed May 11, 2013

sorry if I am going to upset anybody but I call a spade a spade, returned after two weeks here on the 8th May and felt rather let down, spent a week at this hotel in December and had a great time however this time you could tell the standards had slipped, I don't think this was to do with the staff more with the management side not pushing to keep the standards up, the staff as usual were great, the odd surly one on reception and the odd waiter who always seemed to have some comment under his breath if he didn't get a tip, the restaurant waiter we had, sorry didn't get his name (table 143) was brilliant and when we tipped him towards the end his comment was he is there to make our holiday happy not for tips which was very gratifying, Animation team as usual excellent but seemed to have lost a little bit due to 2 or 3 having left albeit replaced the thing that stands out is we were there for two weeks and had a different show every night the rooms as everybody says are now looking very tired and certainly in desperate need of updating however despite the food side having lost some of its edge (we were served one night with lamb chops that oozed blood when you cut into them) you will always find something to suit so won't go hungry, will I go back, possibly not unless changes are made, overall was a reasonable holiday but not what we expected after our experience in December

Room Tip: avoid anywhere near the theatre side as sometimes the disco goes on later than it should
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  • Stayed: April 2013, traveled as a couple
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1  Thank travellerWarrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guest,

Thank you very much for sharing your holiday experience with us on TripAdvisor. We feel sorry you got the impression the standards slipped - actually we are trying our best to bring the standards even up to a higher level: we renovated the Restaurant Le Panache, we created a new "Berber Restaurant " where our guests get tunisian meals, and lamb on the split, the rooms of one floor will be completely renovated... We apologize you got bloody lamb chops - our Chief Cook will get your comment, in order to onvestigate - thank you for telling us. We are pleased reading you had overall good holidays.
Just come back - changes will be made or are already made - we would be happy welcoming
you again.
Best regards
The SENTIDO Phenicia Team

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Reviewed May 11, 2013

travelled with my Mum to re visit the hotel, we have been going for 6 years. she is 83, and not too mobile Staff were very good,gave us a room near the lifts, and lent a wheelchair as mum had recently had an operation. Food was not as good as in previous years and a couple of times we ate out due to the poor quality and lack of choice. Large animation team and Titi was a star, they always say hello, and there are games and exercises every day should you wish to join in. watch out for the cheeky Mario, he is so funny.the shows were acceptable - good. the hotel was very busy so finding a seat in reception/bar was a challenge in the evening. The staff all work hard to make your stay enjoyable, and a tip here and there works wonders.

Room Tip: rooms 6000 are over the pool, and will be noisy as they play music most of the day.
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  • Stayed: May 2013, traveled with family
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Thank sousour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guests,

thank you very much for writing your kind review on TripAdvisor. We are happy reading you feel home from home with us - nevertheless we are a little bit astonished you consider the food of poor quality and a lack of choice. It would be very interesting to us knowing more about this issue - following the results of our monthly questionnaires, as well as the comments of our guests during their stay we would like to know what went wrong this time - please let us know (email?) or just inform our Chief Cook/ Headwaiter/Holiday Concierge - they would be happy to help.
Just come back for another holiday - we would be pleased welcoming you back with your mum.
Best regards
The SENTIDO Phenicia Team

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Reviewed May 10, 2013 via mobile

We have just stayed a week at this hotel on an all-inclusive basis. We came here to relax, and it was perfect for that, though I do not think we would have wanted to stay here any longer.

The hotel itself is pleasant enough, although a little tired looking & in need of a some updating. Rooms are fine & clean, and we were given one on the third floor with a lovely seaview. Our room was right by the lift, so we were frequently woken up by people chatting just outside our door, but this was no fault of the hotel, more people being ignorant of other guests.

The staff are lovely, in particular the waiters, reception staff, porters & cleaners. The bar staff at the pool bar were shockingly inattentive & grumpy, and definitely not happy to serve you.

The food was lovely, though perhaps a little bland at times, but we were certainly happy enough with the choice for the week we have been here. The only disappointment was that the evening service was a little rushed, as there are 2 sittings, so you really only had an hour to eat if you chose the first sitting.

We are not big drinkers, but found the paper cups given if you were taking your drink away from the bar, just too small. They were tiny! Especially if you wished to take a soft drink to the pool area.

Of the animation team only Mario spoke to us, and he was lovely and took his time to speak to everyone, whereas the others, especially the young males, seemed more interested in chatting up the young females & showing off.

All in all we have had a pleasant stay from the minute we arrived (late at night, but the hotel had laid on a buffet for us, which was a lovely surprise). From speaking to other guests, who have been here before, the hotel has gone downhill quite a bit, so a bit more attention to detail, such as cleaning off birdshit from windows/stairs by the quiet pool - a fan in rooms or at least the airconditioning working, as our rooms were very hot, but no way of cooling the room, and putting some bar staff by the pool bar, with a bit more interest in customer service would go a long way

  • Stayed: May 2013
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2  Thank Trillestorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guests,

thank you very much for sharing your holiday impressions with us on tripadvisor. We would like to thank you also for mentionning your concerns - which were all positivly taken on board. Yes,
we started updating the rooms of one floor, we updated the Restaurant Le Panache which is now an italian Restaurant with an italian Chief Cook, we created a new restaurant "Le Berbère" with special tunisian meals and lamp on the spit... The service of the pool bar you mentionned had also our best attention, as well as the cleaning of the windows and the stairs by the quiet pool and will be forwarded in order to investigate. For safety reasons only we serve our guests drinks in cartoon cups - as you wrote - you wanted to take out the drinks. If you stay in the Main Bar you will get your drink in a real glass. The last days had been extremly warm for this time of the year - we apologize that the air conditionning
will be put on in June - not before (as noticed in the brochures).
We are pleased reading overall you spent a relaxing holiday.
We are looking forward welcoming you again.
Best regards
The SENTIDO Phenicia Team

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Reviewed May 10, 2013

We have just spent a fabulous week in this hotel. The staff were amazing. They just couldn't do enough for us and were so friendly and pleasant. This was our first time on an 'All inclusive' holiday and we were worried that it would be crowded and that mealtimes would be a rush for burgers, pizzas and chips. We could not have been more wrong. The dining arrangements were civilised and classy and the food was phenomenal. We were totally spoilt for choice and the service was outstanding. The range of drinks available was also extensive and, because the staffing was generous, we never had to queue at any of the bars at all. I am a little reluctant to post this review because I want to keep this gem of a hotel a secret so that we can definitely get a booking in September but also feel that the staff deserve to be congratulated for making our stay so enjoyable.

Room Tip: Ask for a room on the 3rd floor with a sea view
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  • Stayed: May 2013, traveled with friends
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2  Thank Christine108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guests,

Thank you so much - we are all very pleased reading such a good comment about the SENTIDO
Phenicia Hotel!

We would be more than pleased welcoming you again - for another fabulous holiday.

Best regards
The SENTIDO Phenicia Team

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Reviewed May 10, 2013

My friend and I spent a week here at the end of April and had a great time. Arrived late evening but they had kept the restaurant open.Bedroom smelt of smoke on arrival but the cleaner was excellent and sorted it out the next morning. Food was great and varied, although lunch had to be eaten indoors unless you waited for the snacks at 2.30. Restaurant closed too early at night which meant meal was a little rushed. Waiters friendly and had drinks ready for us as we entered the restaurant. Pancakes were excellent at breakfast and lunchtime. Bar staff soon got to know what we liked and were quick to serve. The best thing about the hotel is the entertainment team who work tirelessly, day and night, and all deserve a pay rise. We were amazed how good the dancing was, especially Aldo, Bibo, Mido and Steve. Shaggy, Nino, Mouse and Mario are also very funny. The way they can all speak several languages is fantastic. My friend and I normally like to go to different places/hotels, but we would definately return. Good value for money

Room Tip: Pay extra for a view over the pool. The other side - garden view - is of scrubland and not attractiv...
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  • Stayed: April 2013, traveled with friends
    • Value
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Thank Squidge16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 13, 2013

Dear Guests,

we were delighted reading you spent fantastic holidays with us - thank you very much !

We would be so pleased welcoming you again.

Best regards

The SENTIDO Phenicia Team

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Reviewed May 9, 2013

Spent a two week break here in October, really enjoyed this hotel , excellent beach , pools and gardens all close together, Food very good, lots of choice fresh fruit, salads ,breads etc. Hot Coffee, warm croissants, butter and Fig jam for breakfast. yummy. You seem to be continually eating , The waiters some really nice guys some not so nice just after tips then dont provide the service i all ways tipped after the third drink to give time see if they guy is going to give you service, if you tip first off some of them bring one drink then head off looking for new people for more tips, Drinks nice beer fresh pulled, tell your waiter you want a full glass other wise he will be up and down like a yo-yo. Some other drinks except wine watered down. nothing much in the town and they treble the prices in the cafes and bars when they see your not Tunisian. Very nice relaxing holiday

  • Stayed: October 2012, traveled as a couple
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Thank STONESEARCHER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded May 10, 2013

Dear Guests,

thank you very much sharing your holiday experiences with us on TripAdvisor. Your description
about "tipping" had our very best attention. The drinks are not so strong as in Europe, may be this gave you the impression a few of them have been watered down - no, we don't. Branded and imported drinks are available in the Bar Carillon (certainly much stronger than the local ones, and not included in AI).
We are looking forward welcoming you for another relaxing holiday!

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Phenicia

Address: Avenue Moncef Bey, Hammamet 8039, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hammamet
#4 Business Hotel in Hammamet
#5 Spa Hotel in Hammamet
#6 Romantic Hotel in Hammamet
#7 On the Beach Hotel in Hammamet
#8 Luxury Hotel in Hammamet
Price Range: $57 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the east coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously palm and olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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