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Chich Khan
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Reviewed June 29, 2012

The Chich khan hotel was our 1st time to Tunisia and we loved every second of it. I will try to sum up a great hotel and hopefully cover our good and bad points during our holiday. We arrived around 12:30am, checked in and then a porter showed us to our room. The room was clean, adverage size and included a tv, hair dryer, fridge, over bath shower and the toilet was separate to the bathroom. We were on 3rd floor and had a balcony that overlooked the front of the hotel. The only negative with the room was the fact the air condition didn't work and we only had a fan. We asked at reception if someone could have a look at it on our first day and 2 days later we still hadn't heard anything about it and it hadn't been fixed. We asked at reception again but another two days passed so we then went and requested to be moved rooms as was too hot for our little girl. The second room was huge with two rooms, walk in shower, toilet and a bathroom/toilet ensuite. The aircon was fine and had it in both rooms. The balcony overlooked the pool and the view was amazing.

All the staff are friendly and couldn't do any more for us during our holiday however the reception staff did try and short change us on our first day when we changed some money up. Luckily enough we had read about this on here and checked before we left the reception. 

We never had any trouble with getting sunbeds in the same place everyday, even towards the end of our holiday when we were getting 6 together for friends we had met. The hotel swimming pool is great, it is warm with a shallow part for kids and a deeper end where they play water polo. We also found there is a baby pool separate for children next to a little fish pond and a children's park (slide & swings).
 
The hotel has 3 bars and a club. The pool bar serves food from 12:30 till about 2 which included  burgers, chips, pizza, omlette, salad everyday and then  fish, chicken, fish fingers were other things served while we were there. They also serve the best fresh cooked bread I have ever had :) At 4pm they then served cheese & ham paninis, pancakes and waffles. We only found this out towards the end of our holiday. There is also a bar inside, downstairs which is open from 9am till 11pm that serves cocktails such as; love on the beach, pina colada and strawberry daqauris and plenty of other drinks. There is another bar off the reception open till midnight again lots of drinks hot,cold and cocktails. No need to buy bottled water at this hotel, it is included in with the all inclusive. 

There are two restaurants, one buffet and a mexican al a cart. The buffet is open 3 times a day, breakfast is hot or cold and included cereal, freshly made pancakes, cheeses, hams, breads, yogurts, hot dog sausages, eggs, freshly made fried eggs/ omlettes, fruit and jams. The lunch is about 10 different things with salad, ice cream and lots of different desserts. we ate lunch at the pool bar most days because the fresh bread was so good. Evening dinner in the buffet was ok again about 10 different hot things with fresh cooked pizza, chips everyday and 2 different flavour ice creams, fruit mousses and deserts
Some days they also cooked pancakes.

We would definatly recommend the Mexican. It was the best meal the whole holiday. You get one visit per stay and we thought it was amazing. It's a 5 courses set menu. 

Staff in the hotel are truly amazing,they work so hard. Everytime you pass a member of staff they say hello, the maids are cleaning all day long the waiters don't stop walking around taking orders at the pool and before you finish your drink they are back with another.  By the pool, Saber was our waiter,  he was great and worked so hard.  The waiters in the evening again are brilliant once they they know what you drink they will be back time and time again with your drinks :)We decided to tip when We were getting a good service and it was great however other people weren't tipping but it dIdnt look like they were being treated any different which was also good. 

The entertainment staff are so hard working,  they start at 10 am and finish about 11:30pm. They are so friendly and always trying to get everyone involved. There program included lots of different things from football to darts,volley ball,mini golf,Zumba, water exercises,  stretches, and then at 8:30pm they start the mini disco which the children absolutely loved. The evening entertainment after that is bingo, Caberet or games. The Cabaret wasn't to my taste but you can see how much the team are trying and look like they are having so much fun. On a sunday they also have karaoke.

The hotel has a private section on the beach which is about a 5/10 minute walk from the hotel.  We were on holiday with our 19 month old so we only went here once because it was too hot. There is also a bar and free sun beds here and the entertainment staff come here to play beach volleyball. 

The hotel has a spa which we never used but the prices seemed about average and the staff were friendly. 

To top our holiday off we met some friendly people that we hope to keep in contact with and would defiantly like to go back to this hotel and will be recommending it to friends & family. If you have any questions please feel free to message me.  

Room Tip: Book flight and transfers separate for the best price
  • Stayed: June 2012, traveled with family
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17  Thank sean110986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Dear guest,

First of all we would like to thank you for your time in writing such a kind comment about our Iberostar Chich Khan . It is a delight to read how much you enjoyed your stay with us.

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take into our consideration and we will do our utmost to improve these points.

We are delighted with your powerful and positive words describing our complete services and facilities.For us is a priority to take care of the visitors properly and fulfill our guest expectations.

Once again, we would like to thank you for your motivating words.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2012

just got back 24th june
most things have allready been covered here but ill put my 2 pence worth in......

my wife and I spent our honeymoon here, overall we had an excellent time. Staff from the cleaner, the bar staff and the resterant staff were all fantastic, with a couple of small tips we were so looked after and treat like royalty. brilliant room with huge bed and balcony.

first week was so chilled around the pool, we had the bit at the side next to the bbq. second week lots of people turned up and were having a mad time which spoilt it a bit but they were having a good time anyways and they were nice people when you spoke to them on the night time.

leaving the hotel had my blood boiling on numerous occassions with people hassleing me and trying to rip us off. the fixed price shops are the ones to buy from as they are much cheaper than the haggling ones.

went on 3 trips.......
1. quad bikes, booked in the hotel through momo. great time had blazing through the mountains, just watch out, the bikes are in a really bad state of repair and they take you on the main road on the way back!!!! was really good though watch out for the extras you have to pay for when you are there!

2. Carthatge and tunis, Carthage was an amazing place but Tunis medina was an experience, i actually got asked to leave a shop because the price i was haggling was too low! very chlostrophobic and packed. a great day out but very tiring. see the real tunisia, great

3. El djem and kirowan, Kirowans great mosque was great but the smaller one was pathetic, just hassled even while you were in there, rubbish. stopped at a local medina, more hassle. El Djem was great, the colloseum was awesome but we only had 30mins ther and i could have spent 3 hours there wandering around. Mosiac museums are rubbish after 10 mins.

the food was great allways something different to try, and there is the dine around, so you can eat for free in 4 other hotels per week!

we just loved the chich Khan and were gutted that we had to come home, shame about the hassle in the streets because the marina and the medina which are within 5mins walking distance are great, tip......walking about in the afternoon when there aint many people about will get you hassled no end, go out at night when there are plenty of people about. we allways felt safe in yasmine.

Room Tip: room 1333 has a balcony (not all of them do) and gets the sun all day.
  • Stayed: June 2012, traveled as a couple
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2  Thank syntha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Chichkhan, Responsable relations publiques at Chich Khan, responded to this reviewResponded July 16, 2014

Dear Customer,

Thank you so much for sharing your very nice review. It is a satisfaction for us that you spent with us stay at Chich Khan.

The opinion of our clients is always very important. Comments like yours constantly motivate us to continue improving our exclusive and personal service, so that our customer can enjoy a wonderful time in our hotel.

We hope to have the opportunity to welcome you again with us.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2012

well,where do i start...if you want a quiet relaxing holiday,dont go!!otherwise,do!!the entertainment team work extremely hard from 10am to 11 30 am,and do their best to ensure that everyone has a great time,from joe doin water aerobics to tito doin water polo!chou chou and mike(who does a great michael jackson dance to billie-jean!)are great,and often sat with us to have a chat and mike sure were were all ok!!there was a small problem with one of our rooms with the shower and aircon,but it was fixed immediately,the reception staff are great and very polite,lifeguards found us 5 loungers and matresses when we needed them,and the bar staff were brill,especially safwen,who kept us well supplied with drinks!!!the food gets a little repetitive but we would recommend the mexican dine around,the best chilli ever!not so keen on the oriental in the other hotel though.theres a fab fixed price shop across the road with everything you need,and very cheap souveniers.we went on the pirate ship trip which was great,and you get a chance to dive off the top deck-if you dare!!we met some great people from all over the country who also helped make it a great holiday,you know who you are if you read this!all in all a great time was had by all,thank you chick khan,and keep up the good work!!!!!!

  • Stayed: June 2012, traveled with family
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2  Thank williams11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 3, 2012

Dear guest,

In first place, Thank your motivating words.Your positive Encourage words motivated us to keep on working with illusion and enthusiasms. For us is very important that our guest feel welcome.

It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. We will continue working to improve your next experience with us.

Once again, we would like to thank you for your motivating words.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

We're just back from Tunisia with the intention of never ever setting foot in the country again! We arrived in the middle of the night and was pleased to see that the hotel was clean and tidy and that there was a bottle of water in the 'mini-bar' (this never contained more than a bottle of water though).

The reception area was very nicely laid out and there was plenty of seating around the place. Outside by the pool was lovely, if a bit over-crowded. The animation team were fantastic - they all worked incredibly hard, especially Tito, ChouChou and Joe. The waiters were very attentive too, if you tipped them then they kept the drinks coming all day. The quality of the drinks, however, was pretty poor and the 'cocktails' in particular were a bit of a let-down. The standard of the food was also pretty dire with everything swimming in grease which was off putting. Also, it was impossible to get served with a coffee in the dining room which is a strange concept.

At one point during the week I thought that I had mistakenly come on a Club 18-30 holiday because it got incredibly raucous around the pool, families were ordered out of the water and we were shifted out of the spot we had been sunbathing in all day in order for all of the men to take part in a 'tug of war' contest.

Despite being told that all rooms had a balcony or terrace I was disappointed to see that Room 1236 had neither. Also, the gym that was advertised on the hotel's website was non-existent so don't bother to pack your gym kit. The beach (which is quite a distance from the hotel) was smelly and dirty and I wouldn't recommend it to anyone; you're much better off staying within the grounds. Venturing into the street is a bit of an ordeal for blonde women and children and we didn't enjoy the constant pestering one bit.

We were lucky to have had fantastic weather which made the whole experience a lot more bearable. However, I can safely say that we will not be returning to Tunisia, ever!

Room Tip: Room 1236 has no balcony. Room 1379 faces into the fierce sun all day long and is unbearably hot.
  • Stayed: June 2012, traveled with family
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1  Thank blonderachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Guest,

Thank you for writing your review from your recent stay among us at Iberostar Chich Khan. We regret profoundly the failure to meet your gastronomy expectations, the head departments have been informed about your comments and we are sure they will help us to improve.

The hotel is 200 yards from the beach. The beach is a public area with many hotels around. All hotels and other communities do their best to keep all common areas, so comfortable and clean as possible. It is very important for us that our guests feel welcome and comfortable within the whole hotel area and we feel sorry to read that didn´t succeeded.

Thank very much for your positive comments regarding our cleanliness and the amiability of our staff both elements are of prime importance to Iberostar. For us is very important that our guest feel welcome. We are glad to read that you have enjoyed our entertainment program. The entertainment team work very hard with illusion and enthusiasm to make all our guest feel welcome. Especially the children.

Some of the problems you mentioned are totally under our standards and we have already taken action in order to meet our standards again. Your comment will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.

We would like to thank you for sharing you experiences

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

This was mine and my boyfriends first holiday and hand down was the best holiday I have ever been on !! The staff around the pool were outstanding we tipped them at the start of the holiday and they looked after us for the rest of the holiday anything we wanted they gave to us especially sevianne the entertainment staff were fantastic I would recommend that if your taking young children to this hotel to keep them in the pool area allocated for them as they animation often jump in the pool and can often shout out some adult hummor !!
The meals were ok breakfast and the BBQ at lunch time was the best meal didn't really think much of they evening meal but still can't complain
We went on the camel ride that the man in the reception offered !! We were ripped off he told us the drinks were incised and photos !! This was a lie we had to pay however we did go on the wine tasting trip which was advised by thomas cook and it was fantastic Alice out rep was very helpful lovely girl and answered any questions we had :)
We met so many people from all over wales scotland Ireland France Germany who we will truly miss made our holiday !!!

  • Stayed: June 2012
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3  Thank Jodieshort290592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H0tel_Chichkhan, Responsable relations publiques at Chich Khan, responded to this reviewResponded July 10, 2014

Dear Customer,

Thank you so much for sharing your very nice review. It is a satisfaction for us that you spent with us stay at Chich Khan.

The opinion of our clients is always very important. Comments like yours constantly motivate us to continue improving our exclusive and personal service, so that our customer can enjoy a wonderful time in our hotel.

We hope to have the opportunity to welcome you again with us.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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