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“LOVELY WINTER BREAK.”
Review of Iberostar Averroes

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Iberostar Averroes
Ranked #9 of 117 Hotels in Hammamet
Island of Anglesey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“LOVELY WINTER BREAK.”
Reviewed February 18, 2014

We went for a break away from the BRITISH weather and found a little bit of heaven. At our hotel we thought hoe grand it looked and it did not disappoint on entering. We found all the staff very very pleasant, as the week went on the staff genuinely were friendly and could not do enough to help. From the staff in the restaurant Mahood, Jamal and Sulama making sure we had plenty of lovely food to eat and drink, and the bar staff Omar, Adbul, Hussain and Mohammed making sure we had plenty to drink all evening and their smiles never fading . Then we have the Animation team Tity,Blak, suditex,joe.mimo and bongala just to mention some of the team who made our evenings special, with their dancing and their zest for life, from the moment they woke to the end of the day, they always had a smile to share. The cleaning ladies always smiling and making sure the rooms were clean and tidy. We also had a spar treatment which did not disappoint my husband. I would go back to this hotel but found Yasmine disappointing. the people were very friendly but felt the area was not loved. it was a bit run down and tired. If you want tot watch any sport on T.V then you must go to the Rovers Return, they have four TV's and can watch four different sports at the same time.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
7 Thank wendy559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, February 20, 2014
Dear Wendy,

Thank you very much for choosing our IBEROSTAR Averroes hotel and for the time you spent to share these wonderful comments on your stay; it is always very enjoyable to read that our guests took some nice memories of their holidays back home.

We want to express our utmost gratitude for your amazing words towards our staff, their great attitude and full commitment to ensure that our guests fully enjoy their stay at our hotel is our “secret weapon” and definitely our main asset; we will certainly not miss the opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Once more, thank you for making us your choice hotel when visiting Hammamet Yasmine; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
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Durham, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 10, 2014 via mobile

Loved the hotel, the surrounding areas were a bit naff.
If your fancying a tattoo don't bother it's a pure rip off.. I was going to get one, the so called tattoo artist was going to charge £180, I waited and got the same in England for £60. So beware!! Food was nice people were also nice.
Bastarb Ali from the hotel shop was really good crack..
Would defo go back;)

Stayed August 2013
Helpful?
3 Thank Gillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, February 13, 2014
Dear Gillian,

Thank you for the time you spent to share a review on your stay at our IBEROSTAR Averroes hotel; we are glad to read that overall you had a pleasant holiday experience among us.

Moreover, we thank you for your positive mention on our restaurant where our Chefs do their utmost to please all palates through the preparation of a wide variety of mouthwatering dishes as well as for the kindness of our staff.

Thank you again for making us your choice hotel when visiting the area; we would be enchanted to accommodate you again on your next trip to Yasmine Hammamet.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenston, United Kingdom
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 10, 2014

We returned last night from Tunisia after a two week fantastic holiday to this hotel.
Our first visit to Tunisia and an Iberostar Hotel but certainly not our last to both
The hotel was amazing from director to maid all were pleasant friendly and went out there way to help
The food was first class always something to please , Mahood , Jamal Sulama all made our meals and time in the restaurant enjoyable
The animation team : Joe Blak Mimo Itessmar Sou Sou , Hahhana , Subitex and Bongala really made our holiday and made sure we were fully entertained with live music archery golf dancing and loads more , one of the best animation teams we have come across
Cleanliness of the hotel was amazing always cleaning inside and out
Lastly our waiters : Omar Abdul Hussain Mohammed and Richad who went above and beyond
to ensure that our holiday was one to remember
Great Spa facilities and indoor pool area on the beach as well
We will return and would like to say a big thank you to all especially Ricard their director of accommodation and Walheed their hotel manager

We relaxed enjoyed and received a very warm welcome and 5 star service from all
Overall worth a visit and we certainly will be going back later on in the year

Thank you Iberostar see you all again soon
You surly are worthy of a five star in our opinion

Room Tip: we stayed in 2097 pool view and sea view
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank eileen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, February 13, 2014
Dear Eileen,

Thank you so much for this wonderful review on your first IBEROSTAR experience and for choosing our IBEROSTAR Averroes hotel for your visit to Tunisia; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Moreover, we thank you for your praising comments on our staff; their authentic kindness and full commitment to make all guests feel well cared after and comfortable during their stay is undoubtedly one of our main assets and we will certainly not fail to forward your very nice words to all of them.

We also appreciate your praising comments on our gastronomy offer because we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that you took part in the many activities on offer and that this was a pleasant part of your stay among us.

Last but not least, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.

Once more, thank you for making us your choice hotel when visiting Hammamet Yasmine; it will be a real pleasure to welcome you back on your next trip to Tunisia and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 27, 2014

Let me start by saying this is the best hotel in Yasmine hammamet that TCTO offer so if you are looking at this and see a good deal with TC just book it you won't get better! Rooms are a little dated but otherwise it's great only iberostar on the beach nice big pool bar in it staff throughout the place are great can never do enough for you, little tip though drop them a couple of dinar every now and then for that little extra attention. Best food I have eaten in all the all inclusive hotels in yasmine hammamet (I've eaten in quite a few) and just a short walk into the center of the resort. If you don't like this hotel then simply put stick to benidorm or some other european destination yes they do things a little differently here but you wouldn't go to china and complain things are a lot different to the hotel in majorca you stayed in so why would you expect it to be different in Africa? It's part of the adventure as far as I'm concerned.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, January 29, 2014
Dear Chris,

Thank you very much for the time you took out of your day to share a review on your recent holiday experience at our IBEROSTAR Averroes hotel, we are very pleased to read that you had an enjoyable time among us.

We took good note of your comment on our rooms and although we strive to maintain our installations to their original standard, we commit to revise the possibility to renovate some areas in the near future.

On the other hand, we highly appreciate your praising comments on our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them.

Once more, thank you for making us your choice hotel on this occasion and for the courtesy of your time; We hope that you had a pleasant journey back home and look forward to welcoming you back on your next visit to Hammamet Yasmine.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 5, 2014

We went on holiday as a family of 8 (yeah we're a big bunch). We had been to Tunisia back in 2009 and decided to return as we had loved it so much, woo!

Can I just point out, alot of people that have written bad reviews about Tunisia are not taking into account that it is a totally different country. The traditions, customs and expectations are different. It is not England, so be a little more open minded and accepting of the Tunisian culture and the country itself.

I'm just going to bullet point everything to make my review digestible, otherwise it would be a million pages long.

Hotel:
-Large and spacious areas
-Lobby, Bar and Food area are both big and comfortable
-Wi-fi only available in Lobby. Connection speed is pretty fast
-Has two food areas

Rooms:
-We had three rooms, on the second floor, all next to each other which was brilliant.Two of them also had a 'secret door' connecting both rooms, which was awesome.
-Rooms were all big and spacious
-Balcony was okay, had two chairs and a table
-Beds are a little hard (for my liking)
-Hairdryer was quite slow, took forever to dry our hair. Take a hairdryer with you girls!
-Bathroom was a good size
-Toilet is separate to bathroom (has no windows)
-Shower water is amazingly hot
-New towels and loo roll was given everyday
-Balcony sliding door doesn't lock (don't know why, maybe a security thing?)
-Air Con is brilliant, we left air con on when we went out, the whole room was an iced up when we came back!

Service and staff:
-Cannot stress enough, ALL staff were absolutely bloody amazing! Think they all are a credit to this hotel.
-Manager took the time to get know to us and sat down and talked to us.
-Bar staff are always smiley and polite. They work very hard and always look rushed off their feet, but always manage to keep a smile. Thanks to Riadh, Omar and sorry forgot the other names..
-Waiters were fantastic. Big thankyou to Noordhin our waiter who deserves 'Waiter of the Year award' or something. Table was always ready and clean and drinks were always filled up without us knowing! He's like a little ninja.
-All waiters were friendly and couldn't do enough to help you.
-Reception staff were okay, they did thier job, lets just say.
-just a little tip - on arrival you will have to fill in forms at the reception, make sure you have a pen with you! as if you don't have one, you're screwed.
-Animation team were also always around chatting to the guests and being friendly.
-Thanks to Abdul (Animation Team Leader) who also took the time to get to know us and made us feel really welcome.
-Hotel staff can all speak little or good english
-One exception to the staff was the Pirate boat guy in the lobby, who just wouldn't leave you alone unless you booked the pirate boat party thingee. meh.

Entertainment:
-Dancing or kareoke every night.
-Played all genres of music ranging from 80's pop to reggae to salsa. They just about played everything!
-Their favorite songs were O-zone-Maya Hi Maya Ha and Lucenzo-Danza Kuduro. Played them every night!
-We only went to the evening entertainment as we kept ourselves bust during the day. However it did get a little repetitive in the end. But bless the Animation team, they tried :/

Temperature at end Aug-September:
-up to 40 degrees during the day
-30 degrees at night

Beach:
-Gorgeous beach, white sand and blue water
-Did have some washed up debris on sand, but was fairly clean
-Hotel is directly on the beach which was super!

Food:
-Huge variety of food everyday
-Lots of everything!, meat, chicken and veg dishes with huge selections of fresh salads.
- If your a junk food fan, sorry no junk food here except for chips and pizza.
-Had alot of lasanges, pasta, kebabs, grilled veg, omlettes, grilled fish and slow cooked chicken dishes.
-Breakfast had a range of fresh egg dishes everyday.
-Lady would cook your eggs to how you wanted them.
-Was also an omelette man. (think every Iberostar has one of them)
-Also had crepes, fruit, toast, salad, tea and coffee.
-Food isn't very spicy. This wasnt traditional tunisian food, it was more of a international cuisine.
-Deserts.. HEAVEN! huge selection of cakes, biscuits, fruits, ice cream, macaroons, waffles, cream cakes, brownies... I could go on.
-All inclusive so drinks were unlimited
-Juices are not pure juices, they are very sugary

Absolutely amazing holiday, would definitely recommend this hotel for its amazing staff, brilliant service and amazing location. Thankyou Avveroes for making our holiday perfect. Will definitely be coming back!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank ShakiraShakira12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, January 31, 2014
Dear Guest,

Thank you very much for this wonderful and detailed review on your holiday experience at our IBEROSTAR Averroes hotel, it is very rewarding to read that we were able to offer you a “perfect” holiday.

Moreover, we thank you for your kind words towards our staff; we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times; our animation team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our waiting and bar staff making sure that all guests are fully enjoying their meals and cocktails throughout their stay among us; we will certainly not fail to congratulate them all on your behalf.

The passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least we thank you for pointing out the comfort of your accommodation as well as our prime location, right on the beautiful beach of Hammamet Yasmine.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 29, 2013

just had a week over the Christmas break at this hotel and what at good time we had, From the management to the entertainment, staff to Aziz Taking the photos we have been looked after like royalty. Thank you to you all

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, February 12, 2014
Dear Barbara,

Thank you so much for sharing a review on your holiday experience at our IBEROSTAR Averroes hotel; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them for their contribution to your wellbeing whilst staying among us.

Once more, thank you for making us your choice hotel when visiting Hammamet Yasmine; we hope that you had a pleasant journey back home and remain at your entire disposal through our call center to help you choose your next IBEROSTAR destination within more than 100 hotels in the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
189 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed December 28, 2013

Not the best holiday experience we've ever had. Weather was awful - cold and wet for 5 out of 7 days. The hotel, as others have mentioned, needs a little TLC in places. The rooms are large, comfortable and clean. If you can, upgrade on check in to sea view...much cheaper with the hotel rather than booking with tour operator.
Food was ok, we never left the restaurant hungry, but a little more choice would have been nice.
The animation team worked hard every day to make sure guests were looked after. They danced non stop with guests, sat with lone travellers at meals, and generally encouraged people to enjoy themselves.
The staff in General were courteous, helpful and tried hard to grant every request.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RhondaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Averroes, responded to this review, January 15, 2014
Dear Rhonda,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Averroes hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

At IBEROSTAR we understand that food and drinks are an important aspect of our guests overall experience, and our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed about the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didn´t seem to achieve our goal to offer a wide choice in each and every meal.

Moreover, we took good note of your comment related to our installations and although we do our very best to maintain our hotel to its original standards, we commit to revise the possibility to renovate some of the areas and passed on your comment to our head of maintenance for his information.

On the other hand, we are grateful for your positive mention on your room, as we want to offer spotless and comfortable accommodations to our guests and ensure an excellent and relaxing rest during their holiday in our hotel.

Moreover, at IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read your highlight on their genuine kindness and friendliness and are grateful for your mention on the professionalism of our staff in general; they are all fully committed to make sure that all guests feel well cared after and welcome at all times.

Once more, thank you for your visit and your valuable time; we hope that you had a pleasant stay in Tunisia and would be delighted to accommodate you again in our IBEROSTAR hotel sin the most beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Averroes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Averroes

Property: Iberostar Averroes
Address: Yasmine | Hammamet, Hammamet 8052, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Hammamet
#6 Spa Hotel in Hammamet
#8 On the Beach Hotel in Hammamet
#9 Family Hotel in Hammamet
#9 Luxury Hotel in Hammamet
#12 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Iberostar Averroes 4*
Number of rooms: 266
Official Description (provided by the hotel):
The blue of the sea and the bright white of the clear sky. These are the colours you will find in Tunisia. At the IBEROSTAR Averroes hotel, you will add more shades of colour to your holiday, such as the orange of the beach sunsets, which you can enjoy from your room, or the green of its palm tree filled gardens, which surround you as you watch the hours float by at the pool. Experience colourful days in Hammamet in this unbeatable hotel with sea views. In a group or with your family. Stay on the shores of the Mediterranean Sea at any time of the year in a room with terrace, where you can contemplate the gardens, beach and infinite sky of Hammamet. All the rooms have recently been renovated and offer a divine treat for the eyes. An explosion of flavours. The restaurants at this Hammamet hotel offer the best in Tunisian and international cuisine. Delicious cakes, grilled meats and spiced dishes are prepared directly in front of you... And these are just some of the Mediterranean delights that you can try. Children can enjoy colouring, have their faces painted or do arts and crafts. The Miniclub monitors have a thousand and one ideas to ensure your little ones have fun during their Tunisian holiday. Light up the nights. Fill the last hours of the day with unique themed parties organised by this family hotel, including Pocco Locco, Karaoke, Tunisian Folklore, Irish Dance and Celtic Pride evenings. A fascinating mixture of cultures that will fill you with joy before you drift off to sleep. A rose and orange blossom-scented waterfall. This is just one of the treatments that you will find in the SPA Sensations, perfect for alleviating stress, which you can enjoy, along with a Turkish bath and massage whenever your heart desires! Celebrate in Hammamet. A congress, bonus trip or any other type of meeting. This sea front hotel is the perfect place to celebrate any type of event. It even offers a special welcome for couples visiting on their honeymoon. Here, any important event is more than welcome. ... more   less 
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Also Known As:
Iberostar Averroes Hotel Hammamet
Iberostar Hotel Averroes
Iberostar Hotel Hammamet

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