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“Excellent holiday”
Review of Omar Khayam Club

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Omar Khayam Club
Ranked #45 of 119 Hotels in Hammamet
Reviewed September 15, 2013

We (2 adults, 1 child)spent 2 weeks at the Omar Khayam recently and cannot understand the premise of some of the poor reviews on here. This is a 3 star hotel, not a 5 star. Saying that the staff are excellent, very friendly and very hard working. Granted, the rooms are basic but that is to be expected of a 3 star hotel. I must add the rooms were very clean and maintained every day. The pools were also well maintained. The hotel is situated on the beach front which is, again very clean. I will agree that the food is repetitive, but no different to any other all inclusive hotel I've visited. Besides there are plenty of nice restaurants surrounding the hotel if you fancy a change one evening. We went on 2 excursions, the Zulu night through Thomsons and the pirate ship through a local rep, where we got to see dolphins in the wild, both were great and excellent value for money. Taxis can be found right outside the hotel and they are very cheap. We took trips into Nabeul and Hammamet on several occasions and whilst parts of Hammamet are run-down, you do get a good feel of the country.
As a family, we are definitely considering returning to Hammamet and Omar Khayam hotel next year.

Stayed: August 2013
3  Thank Melanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 - 312 of 834 reviews

Reviewed September 13, 2013

Firstly having read the reviews before I left on the 5th sept I held little hope. SHAME ON ME! What did I want from this holiday? A good relaxing time. That's what I got! Ok so the food wasn't all amazing but to say all the nationalities there I think some people expected England served on a plate ( stay home then, don't travel! ) and yes there are other cultures that are abrupt and rude at meal times. This is not the hotels fault they can't refuse bookings from a nationality!

Right ... My review
Food: if you like pizza, pasta and bread and don't mind trying new things in terms of meat your good to go! I ate ok and didn't expect any different!
Reception: welcoming and friendly always willing to help I.e change for the pay phone
Maids: they cleaned our room daily and made out pjs and towels into patterns.
Bar staff: funny guys willing to help wherever they can! I'm 32 weeks pregnant and they catered to my needs as a waddled to the bar.
Waiters: almost every meal ours fetched us drinks it was nice as our table was the other side from the drinks machine.


Entertainment and kids club: AMAZING TEAM WORTH EVERY PENNY AND MORE! Toto and the gang are amazing no doubt about it. They have left an ever lasting impression on me, my friend and my 5 year old. MP3 ( Matthew ;p ) and Hassem on the stage together are a riot what a pair of crazy fools! And slim is the most annoyingly funny guy you have ever met! Bobo works kids club with two girls and I would like to just praise him and the girls for how they coped with my son Hayden who is shy. Bobo made time to play football with him after he was to shy to play in a bigger game. What a lovely touch! Hayden was so sad he didn't get to say good bye and for Hayden to feel so strong about someone it's a credit to the teams hard work. All the team, each and every one of them are utterly fab with kids and adults and the night time shows show how talented each one of them are. Every nationality feels catered for by those guys they should be very proud. We haven't stopped listening to our CDs since yesterday we miss the team a lot!

If you can book a trip with camel man do! Hayden has told me they are best friends... He is amazing and his team are great... I went on a camel 32 weeks pregnant what a giggle! This trip is value for money!

Would I book again? Yes! Yes I would! And i will! There are places to eat cheaply just off the complex so I would maybe do that twice in a week but that's no problem it's still more than value for money.

Please don't let other reviews put you off ... It's value for money and not so bad if your not a fussy pants with your knickers in a twist!

See you next year guys ! Will be bringing baby along ;) xxx

Room Tip: Rooms closer to reception have been refurbed already
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  • Stayed: September 2013, traveled with family
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4  Thank GemmaHeatherBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

Firstly, it is important to recognise that Tunisia is at least 30 years away from becoming a major player in the international tourism industry. This isn't simply speculation, but was agreed to by our holiday representative and many locals.

Despite this, me and my girlfriend wanted to visit somewhere within close proximity of Europe, and felt that Tunisia was appealing as it was close, fairly inexpensive and had that mysterious appeal of being somewhere relatively unscathed by waves of tourists.

On our transfer to the hotel, the country (both rural and urban) appeared dirty and unkept. We kept an open mind, and openly admitted to booking this holiday intending to spend most of our time under the sun rather than in the country itself. When we arrived at the hotel, the lobby was unlit (except by one light above the main desk) with one receptionist at the front. Two other couples arrived with us at around 3AM, but did not seem as speculative as us, and seemed to shrug off the dirty floor, rude and largely silent staff and dark interior.

We were charged to our room by another silent member of staff, dragging our bags up the three flights of stairs (there's no elevator - bear this in mind if you are elderly or unwell) and off to our room. We needed to run in order to keep up. We arrived at the room, he opened the door then rushed away, as if he had something better to do.

The room itself was functional. By that, I mean that the television worked, the sink and toilet worked and the curtains closed. If you want a clean and sanitised room, I suggest you move to a better hotel. The sink had dirty glasses beside it, the shower was filthy and a discarded razor was also included.

By the time we got to bed, it was 4AM. We were woken up within ten minutes through a number of people running along the corridors, banging on various doors. The state of the hotel and the outside disturbances made this place feel more like a warzone or a country in real peril.

The first day was manageable. We didn't go into the pool, as it was not cleaned and was greenish in colour. There was little room to sunbathe either. We visited the adjoining beach area, which was littered with cigarette ends and broken glass. Of the few sun loungers available, the ones we found were cracked, stained and unkept.

The romantic idea of Tunisia, with its glorious beaches and delightful camels was abandoned. A few camels sat not too far from where we sat on the beach, but looked instead incredibly underfed and unwell. Do not encourage this behaviour and decline camel or horse-drawn rides.

By the afternoon, we agreed to check for flights home. Money was not particularly a burning issue, as we had already agreed to happily cut short our trip and throw away the money we'd already spent on the holiday. However, due to the infrequency of flights back to the UK, we agreed to speak to our Thomson representative and discuss alternative hotels.

People might assume that I'm stuck up, or have higher than normal standards. I'm not, nor do I expect more from a hotel than I pay for. I do however expect there to be a relatively good standard of hygiene and courtesy. I have stayed in hostels in Spain, Holland and Wales, all of which were of a higher standard than this place. This is no exaggeration.

We eventually agreed to move to the Khayam Garden hotel in Nabeul, which saved our holiday. A fantastic 4-star hotel, the grounds were clean, well kept and the staff were fabulous.

Those that give this hotel positive reviews have lower standards than the average UK holidaymaker. If you are on Trip Advisor, then I assume that you value the quality of your holiday, especially if it may be the only one you take all year (like us). If so, then do not visit here. Go to Khayam Gardens instead (or any other hotel) and have a wonderful time.

Room Tip: If you must stay here, attempt to get a ground floor room. There is no elevator.
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  • Stayed: September 2013, traveled as a couple
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11  Thank ChrisLovett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

After reading the reviews on here before we went, I must admit I was apprehensive about our holiday, but I was totally wrong.

Don't get me wrong, it isn't the best hotel in the world, but it did the job!

Our room was very clean. The maid was so sweet and lovely! She changed out towels daily and left sweets on our pillows. The tv does have a few English speaking channels and has Fox Movies. The air con was a god send!
Also, we used the safety deposit boxes (priced 3 dinar per day) were great, we put our money and passports in there and they were fine!

The food was repetitive, but nice. We booked the al a carte one night (which was free) for an Italian menu which was lovely and a nice break from the hotel restaurant. However we did venture out of the hotel for food on a few evenings, there are some really nice places to eat! Neither of us became ill on this holiday either, which I have found with previous holidays.

The beer at the hotel is really nice, and the soft drinks are genuine. The fruit juice at breakfast is watered down however.

The staff were really fun and friendly! The Camel Man and the Pirate Ship Man are quite friendly but can hassle you a bit- so be firm!

There are plenty of activities to do during the day, although a few are a bit naff, they are fun! The quiz in the day is so rubbish it's brilliant!

The night time entertainment was brilliant! If having a few beers, acting a bit daft and letting your hair down is your thing, you're in for a treat!

The shop in the hotel grounds is great and is pretty much priced the same as the shops outside the hotel, and they sell everything!
There is also a 'bank' to change your money on site, however, you must keep your receipt if you need to change money back!

Nebul market is a must go! Taxis run from outside the hotel and cost from 5-7 Dinar. I was terrified to go to the market, but once we were there I loved it! Our rep wrote down prices that we should be paying for things so we didn't get ripped off, that helped immensely! Taxis are a tad on the Wild side though!

I was bit a few times during the holiday so arm yourself with insect repellant!

The pancakes by the pool are gorgeous! And the restaurant across the road from the hotel do the best Nutella crepes!!

If you have booked this hotel and are having a nose at reviews before you go, DO NOT WORRY! We had a brilliant time! It isn't 5 star, and people should remember that! It was clean, fun, friendly and safe, which is the main things! Missing it already!

  • Stayed: August 2013
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6  Thank Natosniv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

To start with, the moaning about this hotel is a bit over the top! we have just got back from a good week at the omar khayam, the only couple of things we had fault with them are nothing major! the good points are the staff are friendly and reception man was lovely at helping us with our couple of queries we had. nice entertainment. good beach side location, the bad comments about the beach should not reflect on the hotel.


1. there were only two plugs in the rooms which we managed to get by with but would have been easier not to have juggled the plugs about when doing hair and charging phones etc.
2. a fridge would have been lovely in the room, just because we wanted to put coke in it for a cheeky vodka while getting ready
3. food was a bit samey but was definately edible and always something even for the fussiest person.

we would highly reccomend the pirate trip as was only £16 and well worth the money. :) i reccomend a trip to yasmine hammemet too as its alot more prettier than north hammamet where the hotel is

overall a great little holiday

  • Stayed: September 2013, traveled with friends
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6  Thank ruth m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

Awful experience. Myself and my partner booked this hotel for a 7 nights during the first week of September 2013, as it was very reasonably priced for all inclusive. We had to move hotels along with two other couples after only two nights. We are a young couple in our 20s and have been to a range of hotels, mainly 4 star but also hostels. We are not fussy people and were expecting a basic hotel for the money we paid and were skeptical of the bad reviews prior to our visit. All I can say is please avoid this hotel and book elsewhere and note that a 3* in Tunisia is not the same as a 3* in Spain or other more developed countries.

LOCAL AREA
We arrived at the hotel at night time, around 3am. Please be aware the local area is very poor, so the drive to the hotel was not picturesque. However, we were prepared for this and as long as the hotel and beach itself was decent, we would have been happy.

ARRIVAL
We arrived to a dimly lit reception area and after being given our key a porter grabbed our bags and took them to our room - he did not speak to us and we had to literally run to keep up with him to ensure our bags would be kept in sight! Our room was top floor and there are no lifts. The corridors had dirty cups and plates littered on the sides which attracted flies (See photos). We did not have the best first impression but were keeping our minds open.

ROOMS
Very small and basic. Looked very shabby and old and in urgent need of refurbishment. The bathroom was the worst; ants by the sinks, cracked sink and tiles, stained floors, dirty shower curtain and a razor cover left in the shower (see photos). Balcony furniture dirty (See photos). The built in dressing table had layer upon layer of poorly done paint which contributed to the whole shabby appearance of the room (see photo). The TV had no remote control yet on check out we were asked to return it! The room had free air conditioning thankfully which was about the only positive I can think of.

DISTURBANCE
Finally got in bed around half 3 in the morning but were kept awake until 5AM due to loud banging on doors in the corridor. It sounded as though some guests were playing knock-a-door-run. They would drum loudly on the doors then run off and this went on for over an hour. This was not only extremely disturbing but actually scary as it was so loud it sounded as though someone was going to break the door down. A member of staff was called to our floor by another guest but nothing was done. This gave us an idea of the sort of clientele at the hotel.

BANK CLOSED
There is a bank on site to change currency yet on our first morning after queuing for an hour it had ran out of money! We were therefore without any money during the first day. I overheard another lady in the queue complaining that 'this just get worse and worse' which sounded as though she was equally dissatisfied with the holiday.

LACK OF INFORMATION
Having not been given any information about the hotel other than our room key we asked the reception the following morning for a safety deposit box which are not in the hotel rooms but by reception. This has to be paid for and gets very inconvenient if you want to keep locking away your camera and money etc when not in use.
We later asked a member of staff on reception which is the buffet restaurant and her response was very rude as if we were a nuisance and should already know - yet nobody had told us!

STAFF
Prepare to be nagged constantly by staff in reception selling quad bikes, pirate ship trips etc. They are friendly at first but as soon as you say you are not interested the friendliness is gone. It is so false and rude and it makes you feel very uncomfortable if you cannot afford or are not interested in what they are selling. (This is in stark contrast to the staff at the Khayam Garden hotel that we transferred to. They were polite and genuine and if you were not interested they would remain polite and not bother you again.)

HOTEL GROUNDS & BEACH
-Very dirty and not maintained. (See photos of litter in the entertainment area outside)
-Beach was completely littered with cigarette butts and dirty cups and plates. The only sunbed we found was broken. We could not have relaxed there so did not stay long. I heard that guests have to pay to use cushions for the sunbeds.
-A stray cat wandered in to the hotel past staff who didn't blink an eye.
-Tables outside were left with dirty cups, plates and spilt drinks and were not cleaned in a timely fashion so we were unable to find a clear table to sit at.

RESTAURANT
Sat down for lunch to a table that had been supposedly been freshly set for lunch yet with a dirty used glass. The food was unappetizing and we could barely eat anything other than bread and pizza. The coffee was absolutely awful; it tasted like it has washing up liquid in and when poured down the sink had this strange gunk left in the cup! (This might sound petty but please see the photo).

GUESTS
Very few British families there however this was not necessarily a problem for us. Lots of children there during our visit first week in September. The fact that our first night was disturbed by people playing knock-a-door-run sums up the clientele at the hotel.

LEAVING
Myself and my partner actually cried as we were so disappointed to think that our week holiday would be spent there. We looked at the price of flights to leave as we would have rather lost our money and gone home than spend a week there. Unfortunately flights home were so infrequent it was not possible to leave early so we spoke to our rep and asked to change hotels. Our Thomson rep Amy was fantastic and we managed to moved to the Khayam Garden, four star hotel which was fantastic (See Khayam Garden review to be added).

Despite checking out early after only two nights at the hotel the staff did not even ask why we were checking out early which I think sums up the whole experience - they simply don't seem to care. It is as if the hotel was a 3 star when it was first built yet there has been no maintenance whatsoever since and the hotel has just deteriorated to its current state.


OVERALL
Overall if you would like a relaxing, affordable break - somewhere clean, with decent food, a decent room, a nice beach and/or pool area and friendly service then please look elsewhere.

  • Stayed: September 2013, traveled as a couple
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9  Thank harrisj62010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

This was our first time in Tunisia at the Omar Khayham and we can honestly say we had so much fun that we'd go again.
As soon as we got there the porter was helping us with our cases,we were booked in within minutes,thou we did have to wait for our room as we arrived early ,so we went and got a drink and chilled by the pool until it was ready.Once unpacked our holiday became a holiday to remember the entertainment staff came on duty and the whole place came alive ,thanks to SLIM our holiday was a laugh as he would mess around alot of the time, thou he was serious too
it took us a week to master the dances but we got there in the end and all the animation team help you to get it right so dont be scard of giving it a go .
the Food was ok lots to choose from and plenty of salad stuff to eat ,
the waiters were always nearby and were happy to get u a drink.
The pools were cleaned everyday too not seen that done in any place we've stopped in before
The beach is lovely but watch where you walk if you have nothing on your feet as there little plants in the sand
If you go into the sea be careful as the under current is very strong with the waves and when the flag is RED don't ignore it as this could save your life
This is a hotel for families not adults alone so theres a lot for them up to late at night
Overall though its a fab hotel and we thank ALL the staff for making our holiday well done guys hope you keep intouch we us if not see you again

  • Stayed: August 2013, traveled as a couple
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4  Thank Ros S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omar Khayam Club

Address: Bp N 17, Hammamet 8050, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #45 of 119 Hotels in Hammamet
Price Range: $51 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Omar Khayam Club 3*
Number of rooms: 360
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Also Known As:
Omar Khayam Hammamet
Hotel Omar Khayam

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