We arrived in the early hours to be greeted by cool face towels and a light buffet, delighted thank you.
Our room was exactly as we requested with a lovely sea view, big enough for 4 of us. Bathroom looked tired but clean and adequate, toiletries and lovely soft clean white towels.
Maid every day, fresh towels on request, at least daily.
Restaurant ok, does get very noisy, not everyone is used to queuing, especially the young children who seem to run riot, we experienced many of the younger guests manhandling the food, the chefs and waiters don't seem to stop it. We tried going later but found that worse, ( why would you bring tired fractious children to dinner at 9?).
The food was good, better some days than others but we always found something we liked. Excellent salads & cold meats/cheeses. Many of the desserts were better than some Eastern European countries we've visited. We were all inclusive, but not as we usually find, the drinks are awful, seem to come ready made from a machine and taste the same, cocktails we found undrinkable. The only beer on offer was light and gassy. White & red wine will take the enamel off your teeth!, rose ok'ish. Only herbal tea on offer, and only at breakfast. Coffee I found too strong. Food is only available at certain times, outside these times you have to pay. Afternoon sandwiches & cakes is actually choice of 2 types of panini, waffles, pancakes or ice cream served from a bar by the pool and you can imagine the queue! Pancakes are worth waiting for though - lovely.
We found most of the pool waiters ok, but as we did not tip we were ignored or are orders did not arrive. If we went to the bar ourselves we seemed to wait until all the 'local' or French speakers were served, they just shouted their order and seemed to get it instantly, those of us wearing the 'all inclusive bands' often had to wait. We did mention this to the bar manager who was very apologetic but no improvement.
My daughter and I had taken her 2 teenage children away for a break, leaving husbands at home, this seem to affect the way we were treated, maybe a cultural thing but as 2 women alone we often felt ignored by the predominantly male staff, except one afternoon when I went back to our room with the children leaving my daughter to finish sunbathing, when she was approached by a bar waiter and asked if she would like to go out for coffee later!! For a women in her mid thirties I suppose she should have felt flattered but she did not, it put a nasty tinge on the holiday and she never went anywhere alone again!
If you want a sunbed, get up by 7 and reserve or you will not get one, we found the local Tunisian visitors (there are many of them) are up by 6, in the pool by 7 and all sunbeds gone. It is very noisy by the pool, the beach is better, sea lovely and warm, clear water. Beach staff lovely. Towel and sunbed mattress man really nice, will always carry your mattress for you and try and find a sunbed if you are late down.
Would we go again, No. It's not for us, but if you have young children, don't mind the noise, and have your partner with you (male) you will probably love it.
- Official Description (provided by the hotel):
- Overhanging a magnificent beacht of golden sand, the hotel is situated in front of the sea and takes advantage of a splendid 5 hectare garden. Completely renovated in 2014, the atmosphere is sober and cozy and the sea view is juste breathtaking. 263 rooms & 8 suites, soundproofed and elegantly decorated. All our rooms are equipped with bathrooms and hair-dryers, Sat-TV, air-conditioning and heating, telephone with a direct-line and minibar. A 24h room service is also at your disposal. Internet-connexion is available everywhere for free. Restaurant SAKURA with its asian menu card. Buffet-Restaurant LE SERAIL with its variety of local & international cuisine. Restaurant LE PIRATE with its mediterran barbecue cuisine next to the pool and just in front of the sea. Bar LE KALIFE with its panoramic glass partition on the pool and the sea. Bar SHEHERAZADE invites you to take an apetizer while enjoying the live music from our pianist. Openair CLIPPER BAR for memorable summer nights and live concerts 1 outdoor swimming pool and 1 warmed indoor swimming pool, wellness centre "Five senses Spa by Themae". 3 tennis courts, famous horseriding school, PADI scuba diving. Animations for adults and children, casino and golf near. ... more less
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- Also Known As:
- Le Sultan Hotel
- Le Sultan Hammamet