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“Need better food!!”
4 of 5 bubbles Review of SENTIDO Le Sultan

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SENTIDO Le Sultan
Ranked #5 of 117 Hotels in Hammamet
Certificate of Excellence
London, United Kingdom
1 review
“Need better food!!”
4 of 5 bubbles Reviewed May 14, 2014

Stayed with my boyfriend for a week and we loved it! Everything was brilliant apart from the food which was very boring! Unless you like cheese and meats that's been left out all day and there from the day before then this food is for you.
The pasta and pizza are the best! They sometimes do chicken on a grill but be careful it's cooked properly as my boyfriend found it was still raw.
The pool is amazing and beach is lovely apart from the people trying to sell you things.
Staff are friendly and rooms are nice but air con was bit rubbish.

Overall very good hotel but food needs improvements big time!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zoe m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review, May 28, 2014
Dear Guest,

Thank you for staying with us and for sharing your feedback on tripadvisor. We were pleased to read that you had a fantastic stay and you enjoyed overall the service delivered by our friendly staff. We have been working on creating a comfortable, luxury and affordable environment to all our guests and to satisfy their needs during their holidays.

I am investigation to find out the reason of your non satisfaction with our food. I can guarantee that no food served at any buffet is re-used. We are certified ISO 22000 and fully respect hygiene rules.

Air condition is starting only on May 15th, therefore it was not working during your stay.

We are all looking forward to welcoming you back and to let you enjoy our hospitality again at Sentido Le Sultan.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
76 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

This is one of the best hotels I have stayed in; We were there on HB basis in Feb 2013 with friends and I have to say the breakfast was awesome. The dinner was quite bland I would say...not spicy enough for my liking! it was the holiday season and there were plenty of locals there too which was good! The hotel is massive and it’s themed like a ship. Reception staff were very good!! Amazing Beach!!! Lovely Pool !! Excellent Stay!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prashan3253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review, May 28, 2014
Dear Guest

Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan.

I may inform you that we made a full renovation this winter. We make every effort to maintain the high standards of timely and quality service delivery Sentido is renowned for, and we hope to receive you again to show you all the changes we made.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

I have to say that I was pleasantly surprised when I arrived. The entire property is beautiful and the staff was very accommodating. The interior design as well as the exterior was very well done and everything was very clean. The rooms were extremely nice and it was a shame to only stay one night. The service was also great, we had signed up for a sea view room and because there were none left, we were offered spa service as compensation. Definitely not a bad deal. The only things I wished were better was the beach. I wish the sandy area was larger but that's not something that can be changed easily and there is a pool with a very large lounge area so it's not bad. Also, they were in the process of a renovation/addition and it was at times a little noisy but not too bad. Overall, a very nice hotel and definitely recommended!

Room Tip: Choose the sea view room if you can.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlotte K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review, May 28, 2014
Dear Charlotte,

Thank you for staying with us and for sharing your feedback on tripadvisor. We were pleased to read that you had a nice stay and you enjoyed your facilities. We apologize for non offering you a sea view room and we are happy to read your satisfaction about the spa.
We reopen last month and we are sorry for the inconvenience due to some finishing works.
We are all looking forward to welcoming you back and to let you enjoy our hospitality again at Sentido Le Sultan.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

We just got back from Tunisia this morning and it was such a lovely hotel, amazing staff. They were always happy to bring us drinks and had a great sense of humour. The animation team were so energetic and helpful. My only issue was that the bar closed at midnight and sometimes you want to stay up abit later and chat with people but there was nowhere but outside to relax after midnight. But it was so wonderful and the food was brilliant every night had a different choice and there were also free pancakes by the pool for all inclusive guests. Me and my friends didn't want to leave.

Room Tip: Get a Sea View Room
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stefanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mehdi_Allani, Directeur général at SENTIDO Le Sultan, responded to this review, May 28, 2014
Dear Stefanie

Thank you for taking the time to share your feedback from your stay with us at Sentido Le Sultan and for your kind acknowledgements.

We make every effort to maintain the high standards of timely and quality service delivery Sentido is renowned for, and we are delighted that we have been successful in achieving this during your stay.

Once again, thank you for sharing your feedback on Trip Advisor. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Mehdi ALLANI
GM Sentido Le Sultan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed January 18, 2014

November 2013. I spent three nights there for a business trip, off-season, therefore, the ambiance was quiet and very relaxing.
The view over the bay is very nice and the walk on the beach before breakfast is something you shall not miss, just to be enjoy the sunrise.
If you can, request a room with the view on the seaside.
The amenities in the room are in accordance with international standards and the personnel is very pleasant and professional.
So far, I used to go to Yasmine Hammamet, but I will certainly stop by there, next time I come to Hammamet.

Room Tip: Of course, rooms on the seaside have a nicer view !
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Zozol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 28, 2013

We stayed here during October half term and were surprised at how quiet the hotel was. The summer season had ended but we were expecting more people like us. The majority of guests at the hotel were French or German with some Swedish too. It was a nice change not to hear English accents everywhere.

The main areas of the hotel were to a very high standard. All public areas were kept shiny and clean. The decor in reception and the restaurant were like being on a huge ship and the staff were immaculately turned out in nautical uniforms.

The bedroom was clean but quite basic. The room was cleaned well every day and when we saw them the housekeeping staff were always friendly. There was a fridge in the room which came in useful.

The pool area was well maintained and very well located. We got down early most mornings and got loungers right on the edge of the cliff, next to the sea. There were always plenty of loungers available. The pool was quite chilly but very refreshing after laying in the sun. There was also a bar in the pool area which was open from 10. There is also easy access to the sea from the pool area.

The hotel's private beach was ok but could have done with a little more maintenance. It was a short walk from the pool area of the hotel, either along the beach itself or across the endge of the land belonging to the hotel next door. There were plenty of loungers and parasols and cushions were provided when you arrived. The area behind the beach let it down as there were many broken parasols dumped there and it just looked messy and unkempt. This could have been because it was the end of the season though. There were watersports available on the beach such as sailing, kayaking and windsurfing and the maitre de nager was quite hot on safety. The watersports were included in the all inclcusive but I'm not sure if you'd have to pay if you weren't on all inclusive. There was a group of men who kept walking along the beach trying to sell stuff but once we told them once that we weren't interested, they mostly left us alone. There was also a man offering camel rides.

We upgraded to all inclusive when we arrived so that we wouldn't need to carry cash around the hotel. It only cost 15TD a day, which worked out very good value. The all inclusive cocktails came from a machine and alcohol was added after but the nicer you are to the staff, the more alcohol they pour in.

The hotel was located away from the main part of the town but a taxi to the town centre only cost us 4TD. There were a few shops around the corner from the hotel offering the usual tourist rubbish as well as cold drinks. The prices were relatively cheap.

The waiters in the hotel were friendly, although being two females alone they may have paid us slightly more attention than necessary. We found a waiter we liked in the restaurant, who wasn't at all sleazy, so stuck with his area for the week.

There is a small giftshop in the hotel which was useful for using up all our currency before we left for the airport. Prices were reasonable and there was a lot crammed into a very small space. The only problem was that we forgot to save money to tip the porter who turned up to collect our bags when we had to leave the hotel at 3am for our flight home.

Room Tip: Go for a sea view room. We didn't and regretted it every time we saw the sun begin to set over t...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed November 9, 2013 via mobile

The location of this hotel is very good. It's next to the sea and has a large swimming pool. The sun beds were also ample. We were lucky to come on the first week of November as there weren't many tourists.
Thing is its winter for them now so they turn all the air conditioning off at this time. We were boiling hot in the room as it was 28C. However, because it's winter and we were told that they were going to put the heating on the following week.
Our taxi driver was wearing thermals cos he was cold. We were sweating because of the heat.
Breakfast is standard so no need to tell them your room number during breakfast as everyone gets them free. They have a good selection with 2 chefs making omelettes and pancakes.
Our room looked ok but on close inspection.... drawers from chest of drawers not only broken but also missing. Main door handle kept coming off. Lighting covers missing. Some lamps were also missing.
I would say that the "attention to detail team" left the building ages ago.
The staff were very friendly tho so it wasn't a big deal for us as we were out most of the time.
We didn't eat lunch or dinner as it was a lot cheaper to eat out. We ate locally which only cost £8 for 3 people which consisted of soup, bread, starter, main course and drinks altogether. Alcohol is not served in most local restaurants.
There is a cafe / burger restaurant to the left of the street of the hotel and there's a shop selling local items. The price was better than the ones we saw in Nabeul, Hammamet Medina or Yasmine, which are the next towns.
We had pizza by the pool on our last day and it was probably the best pizza we've had. The crust was very thin and crispy and full of toppings at £3 each. The size was also large for one.

Stayed November 2013, traveled with friends
Helpful?
8 Thank Marcelodelpilar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Le Sultan

Property: SENTIDO Le Sultan
Address: BP 11 Route Touristique, Hammamet 8050, Tunisia
Location: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Hammamet
#4 Spa Hotel in Hammamet
#5 Family Hotel in Hammamet
#5 On the Beach Hotel in Hammamet
#5 Luxury Hotel in Hammamet
#8 Business Hotel in Hammamet
#9 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): $
Hotel Class:4 star — SENTIDO Le Sultan 4*
Number of rooms: 270
Official Description (provided by the hotel):
Overhanging a magnificent beacht of golden sand, the hotel is situated in front of the sea and takes advantage of a splendid 5 hectare garden. Completely renovated in 2014, the atmosphere is sober and cozy and the sea view is juste breathtaking. 263 rooms & 8 suites, soundproofed and elegantly decorated. All our rooms are equipped with bathrooms and hair-dryers, Sat-TV, air-conditioning and heating, telephone with a direct-line and minibar. A 24h room service is also at your disposal. Internet-connexion is available everywhere for free. Restaurant SAKURA with its asian menu card. Buffet-Restaurant LE SERAIL with its variety of local & international cuisine. Restaurant LE PIRATE with its mediterran barbecue cuisine next to the pool and just in front of the sea. Bar LE KALIFE with its panoramic glass partition on the pool and the sea. Bar SHEHERAZADE invites you to take an apetizer while enjoying the live music from our pianist. Openair CLIPPER BAR for memorable summer nights and live concerts 1 outdoor swimming pool and 1 warmed indoor swimming pool, wellness centre "Five senses Spa by Themae". 3 tennis courts, famous horseriding school, PADI scuba diving. Animations for adults and children, casino and golf near. ... more   less 
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Also Known As:
Le Sultan Hotel
Le Sultan Hammamet

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