I travelled here with my mum, auntie and grandmother for a week from 09/06 to 16/06. Where to start! My auntie needs special assistance, and we booked this hotel as 1 - Thomson say it is platinum so your drop off should be 1st or 2nd (used to work for Thomson so know this should happen) thought great - not too long for her to be sitting down again. Turned out we were the 7th stop - not the hotels fault at all - but Thomson if you read this - you need to sort it out! The porter came out and met us and carried in the bags, we were giving a glass of orange juice and the receptionist came over to welcome us, and advise which 2 rooms we had and where the restaurant was. That was it. I really think the hotel would benefit from providing a map of the hotel - so you know where everything is! We were only informed about the restaurant. Had to work out everything else for ourselves.
We followed the porter with our bags to the "bungalow" - how can you call an apartment ground floor and 1st floor with steps a bungalow? Again Thomson - very mis-leading if you do need special assistance or are the older generation who can not do steps very well I would probably recommend sticking with the main hotel, and least you have the lifts. All in all the room was lovely - very big and the beds very comfortable - pillows very bizarre, but once you get them in the right place they are ok. Bathroom is a decent size, but as mentioned previously if you flush the toilet in the middle of the night it sounds like it is about to take off - if you are coming to this hotel please remember this to save your neighbours some sleepless nights! Could benefit from having grips on the bottom of the bath or a bath mat - first day I nearly skidded over!
Restaurant was decent, people please bare in mind you are in a very poor foreign country - you cant expect the 5* in Tunisia to be the same as a 5* in Dubai, The Carribean etc! Breakfast they had a range of pastries including croissants and toast. Had all different sorts of eggs and a few bizarre sausages, always had the salad, cereal and yoghurt options to. Drinks were a bit more difficult, Tea and Coffe served from the jugs tended to be luke warm - so the family opted for tea bags and tea pot near the warm milk. Lunch - is again ok for being a poor country. Always managed to find some chips and salad, even different ranges of pasta. Dinner - same as lunch although they did have a few different themed nights. They had an Asian Night with a Beef Stir-fry - was amazing! We visited the Italian Restaurant - wasnt too impressed with this, the main course was literally a chicken breast stuffed with avocado and 2 warm ish potatoes.
Pools - they are gorgeous! Lovely loungers in the pools and a few little bits for children to play in. Yes they are very cold! But if it is 35 degrees outside - you dont then want to jump in to a warm pool! Only problem with the pool area was people putting towels out from around 4am - absolutely ridiculous. The hotel was at full capacity. I definitely do think the pool staff should go around at 7am removing towels. The germans tend to be very early rises and didnt leave much for us english folk that move at 8am!
The beach was nice enough - unfortunately I dont like sand so didnt venture down there too often.
All in all it was a good hotel and was good value for money. I wouldnt say this was a hotel for active children by any stretch of the imagination, but it is a good hotel if you want to chill for a week and eat half decent food. I have been to places in spain where the food is awful and have lived on subway all week. I would recommend this hotel to anyone, and would recommend the bungalows, they are not much more expensive to upgrade to and I believe they are slightly bigger.
The staff here are fabulous, they will do anything to make your day that bit easier. They all have a smile on there face the whole time and always ask if everything is ok. The general manager is always wandering around, so if you have a problem - tell him! He welcomes feedback. Raja cleaned our room and she done an amazing job, very friendly lady!
I would definitely return here, Tunisia is a lovely place, reminds me a lot of Egypt but a lot cleaner!
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