I took my 81yrs old daddy there thinking the standard was the same as in Europe , what a disappointing experience it was !
On Check out i was accused of not paying the room whilst I had done so the previous evening , the reception staff are extremely rude and totally ineffective, the security assaulted me whilst I was with my father and the police was called upon me!!!!
An apology came as the night director realise I was right all along after 40 mins of the most stressful unpleasant ordeal ever!
We were treated like criminals after spending over £2000 yet i had to pay for a bill I had already paid for !!!!!
Blatant theft , extreme rudeness , arrogance & inefficiency define the atmosphere and to top that, violence against a woman!
What a sending off!!
I don't recommend this hotel to my worse enemy !
Worse experience in my life!!!!
Only the housekeeping, the animator & Sami the sous director were on point but the reception and security are absolutely awful and utterly ignorant !
Tried to contact the hotel directly to raise a complaint impossible to get the director email!
Avoid at all costs !
Run with your life!More
- Free Wifi
- Free Parking