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“Fantastic thanks to Adel and his team”

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Hotel Djerba Haroun
Ranked #61 of 104 Hotels in Djerba Island
Reviewed June 21, 2014

We had two weeks here, the first week was OK and we thought for the price that we paid you cant really complain staff were very helpful, but then Adel came (a new entertainment manager) and from then on the food was good, the entertainment had us in stitches and I will have to say this was the best holiday ever, I just wished that the bar stayed open longer 11pm is a bit early midnight would have been better. I just simply cant recommend it enough. even the maids made swans and love hearts out of towels and placed them in your room.

  • Stayed: June 2014, traveled as a couple
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3  Thank Skadney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feriel E, Responsable commercial at Hotel Djerba Haroun, responded to this reviewResponded June 27, 2014

Dear Guest.

Your review was a pleasure to read thank you, We are happy to know that you enjoyed your time withe our animation team, and we will look about the schedule of the bar.

We will be happy to welcome you back to our Hotel Smartline Haroun.

sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 - 70 of 332 reviews

Reviewed June 17, 2014

just got back after one week food there awful but everythink else was fine very clean drinks only beer or wine we went across the road a lot to eat and it was very cheap to eat out pool very clean sun beds u can get any time of the day beach not up to much no beach bar if u need to no more just ask me hope this helps

Room Tip: apartments are the best we had one
See more room tips
  • Stayed: June 2014, traveled as a couple
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2  Thank hotpantswirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this reviewResponded October 20, 2014

Dear Guests,

We would like to thank you very much for your nice review about your last staying in our hotel.

Please note that this review is a fantastic encouragement for our staff and be sure that we keep looking for improving our service and facilities' quality.

Looking forward to welcoming you again very soon,

Best Regards,

The Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014 via mobile

Animation
Well what can I say other than they cannot break dance and shows not that good. Blacky and Haikel are the worst animation boys I have met they say to you do you like to go disco say no as they make you pay for everything even though they say they would pay if you don't have money. Also they are rude and ignorant and think they are better than everyone. Momo and Fadhel are really nice and are genuine. Beware all animation are looking for one thing in this hotel.

Food
Well we went out most of time across the road due to the fact food was repetitive and meat was raw in the middle.

Bar
No alcohol hardly only wine, whisky, beer. Rubbish staff dont speak english properly.

Reception
Cannot change more than £40 absolutely rubbish if you need to pay for trips.

Hotel isnt that clean floor was dirty and marked and the rooms got flooded out with rain. Hotel needs sorting big time.

Stayed: June 2014, traveled with family
2  Thank Kristina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Feriel E, Responsable commercial at Hotel Djerba Haroun, responded to this reviewResponded June 27, 2014

Dear Kristina,

Thank you for taking your time to write your review of our hotel, your comments are very much valued.
We appreciate in particular your comments about the animation and the food and beverage departments. Customer Satisfaction is important to us. We would like to satisfy all guests and apologize for not meeting your standards during your stay.
We will look certainly into each of the points you have made and ventilate these problems with those responsible to make sure that our management takes the appropriate steps.

During your stay we had bad weather with exceptional amounts of rainfall, something we are not used to. We are looking for possible solutions to avoid this situation in the future and We have recently changed hotel management are in progress of attracting new employees for our animation and F&B departments and reviewing our procedures to improve the holiday experience of our guests.

We are looking forward to welcoming you again during your next stay in Djerba and hope you will give us a second chance to convince you with a better service.

Sincerely yours,

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Reviewed May 23, 2014

We booked this all inclusive late for £311 3*. For the price the staff have been fantastic the hotel has been spotless and the maids make the room look nice everyday arranging towels and bedding into swans and flowers! Everyone is very friendly sometimes a little too friendly at times. The entertainers are brilliant and full of fun and keep you active playing pool volley ball, darts etc. And provide energetic entertainment every night. Downsides are that it's basically in the middle of nowhere and a taxi to get anywhere! One grumpy bar man who seemed to grudge getting ice. Easy to change money and lots of day trips if that's what your after.

  • Stayed: May 2014
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6  Thank kazooie12371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this reviewResponded October 14, 2014

Hello,

We would like to thank you very much for your nice review about your last staying in our hotel.
Please note that this review is a fantastic encouragement for our staff and we that we keep looking for improving our service and facilities' quality.

Looking forward to welcoming you very soon,

Bst Regards,

The Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

Stayed here for a week could not have been treated any better the people where so friendly and could not do enough for you, the food you pay for what you get i suppose. The place was spotless and people always cleaning! The animation team where amazing and kept us entertained day and night with fun activities for all ages especially Khmoussi Blacky and Haykel Hyabzouza.

Room Tip: clean friendly basic food but great entertainment fun and family friendly
See more room tips
  • Stayed: May 2014, traveled with friends
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6  Thank Kelly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this reviewResponded October 20, 2014

Dear Guests,

We would like to thank you very much for your nice review about your last staying in our

hotel.

Please note that this review is a fantastic encouragement for our staff and be sure that we

keep looking for improving our service and facilities' quality.

Looking forward to welcoming you again very soon,

Best Regards,

The Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

spent short stay, many bad ratings from last year but hotel seems totally renewed in a kind of trendy, design style, called Smartline?
good food, friendly people, extra: there is a private beach! which was not in the description...
for the price paid, excellent value!

  • Stayed: April 2014, traveled on business
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15  Thank teejay1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this reviewResponded October 20, 2014

Dear Guests,

We would like to thank you very much for your nice review about your last staying in our

hotel.

Please note that this review is a fantastic encouragement for our staff and be sure that we

keep looking for improving our service and facilities' quality.

Looking forward to welcoming you again very soon,

Best Regards,

The Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

We stayed from the 3 /04 for 10 days
The just re-opend on the first off April.
The room was verry clean,we stayed on the swimming-pool side ,
The food was daily different,nice cooked,and frech.
The staf is verry helpful and verry nice.
We had a nice stay ,and we go back.Thanks to all for the nice holliday.
Gr Tanja & Pascal

  • Stayed: April 2014, traveled as a couple
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10  Thank TVD2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melleka0402, Guest Relations Manager at Hotel Djerba Haroun, responded to this reviewResponded October 20, 2014

Dear Guests,

We would like to thank you very much for your nice review about your last staying in our

hotel.

Please note that this review is a fantastic encouragement for our staff and be sure that we

keep looking for improving our service and facilities' quality.

Looking forward to welcoming you again very soon,

Best Regards,

The Hotel Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Djerba Haroun

Address: Zone Touristique | Route Sidi Zekri, Djerba Island 4180, Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#46 On the Beach Hotel in Djerba Island
Price Range: $19 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Djerba Haroun 3*
Number of rooms: 182
Official Description (provided by the hotel):
This year Smartline Haroun Djerba has undergone extensive refurbishing. The commons have been totally rethought in terms of decoration and services. We brought in a modern touch without giving away the typical and "local flavor" characteristic of the unit. The food and beverage areas have also been totally changed with a new buffet concept, a new offer at the pool restaurant and even the beach has totally been refurbished. The rooms are completely renewed with a new look to them bringing more comfort at the same time. We would be honored to have you as guests of the newly refurbished Smartline Haroun Great future holidays with us. The management ... more   less 
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Also Known As:
Haroun Hotel Djerba
Djerba Haroun Hotel

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