This place won the Tripadvisor award for service? Really?
Went to Djerba for three nights with a friend. Expected a quiet vacation and got what I wanted, sort of.
The hotel is in the tourist ghetto isolated from the rest of the island. So expect to be surrounded by package tourists from Europe. Guests were for the most part German and French, meaning that English was not spoken much by the staff, though some members of the concierge were good about it. I got around with rudimentary French.
It's a affordably priced hotel with all-inclusive packages, so the quality of everything was only slightly more than tolerable. Food was OK as long as I avoided poorly done Western food, drinks were OK if I stuck to simple cocktails without too many ingredients, service was OK if I did not ask many questions, and the room was...OK. They obviously cut cost wherever they could by making things just slightly above acceptable. Our room had a huge gap between the window and the frame, which the staff had stuffed with wads of tissue. The shower head was so light and flimsy that it turned out of control when I did not hold it with my hand.
The most annoying, however, was the activity coordinators all around the property, stopping me whenever they could and trying to get me to sign up for tours at an additional cost. When I politely refused they became terse and treated me like I was invisible.
Djerba itself is a very pleasant place. If the management put a stop to certain practices and improved training, especially in the dining hall, they might actually attract praises. But then again, given how much I paid to stay there, maybe I am expecting too much. Let me just conclude by saying that you kind of get what you pay for at this place.
- Official Description (provided by the hotel):
- Get swept off your feet at the IBEROSTAR Mehari Djerba. By the varied cuisine of its restaurants, by its location on the sea front, and by its Tunisian style. Most of all, by the island it rests on: the island of Djerba, otherwise known as the island of the lotus-eaters. It’s a beautiful and mythical island that managed to enchant Odysseus after he escaped the sirens’ song. Once you lay eyes upon it, you too will have trouble leaving. Would you like to discover the secrets of this all-inclusive Tunisian hotel? Like new. That’s how our rooms will make you feel. Whether you come as a family or with your partner, you’ll have views of the sea, the pool, or the gardens. What’s more, we refurbished our rooms in 2016, along with the heated pool, the spa, and the majority of our bars and restaurants. A stone’s throw from paradise. Just in front of the hotel, the island awaits you with white sand, palm trees, and the turquoise waters of Sidi Akkour beach. Don’t miss the sunset from the Beach Bar, or take full advantage of the median temperature of 20ºC by taking a quick dip. Tremendously delicious. Be overcome by the flavours of Arab cuisine, by the aromas of its spices, and by its traditional dishes. Stop by the hotel’s family restaurants and enjoy its all-inclusive plan. Can you think of a better way to enjoy your holiday? Say goodbye to stress. Refreshing your body and your mind is easy on a Tunisian holiday at a hotel with spa. Try a massage or a body treatment, let the water replenish your senses with our moisturising treatment, and relax every one of your pores with a Turkish bath. Experience Tunisian culture. Attend a Tunisian dance show, try shisha, or put yourself in the shoes of Lawrence of Arabia by crossing sand dunes on camelback. In this Djerba hotel, there’s no excuse for not getting swept up by the country’s culture! A constant adventure for the children. The Miniclub is a tailor-made space for them. Here, they can meet new friends, dress up as pirates, play water games, or try their hands at minigolf. And to cool off, they have a pool with a slide shaped like a camel! ... more less
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- Also Known As:
- Iberostar Mehari Djerba Hotel Djerba Island
- Iberostar Djerba