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“Bland and Mediocre”

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Iberostar Mehari Djerba
Ranked #2 of 102 Hotels in Djerba Island
Certificate of Excellence
Paris, France
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Bland and Mediocre”
Reviewed April 28, 2013

This place won the Tripadvisor award for service? Really?

Went to Djerba for three nights with a friend. Expected a quiet vacation and got what I wanted, sort of.

The hotel is in the tourist ghetto isolated from the rest of the island. So expect to be surrounded by package tourists from Europe. Guests were for the most part German and French, meaning that English was not spoken much by the staff, though some members of the concierge were good about it. I got around with rudimentary French.

It's a affordably priced hotel with all-inclusive packages, so the quality of everything was only slightly more than tolerable. Food was OK as long as I avoided poorly done Western food, drinks were OK if I stuck to simple cocktails without too many ingredients, service was OK if I did not ask many questions, and the room was...OK. They obviously cut cost wherever they could by making things just slightly above acceptable. Our room had a huge gap between the window and the frame, which the staff had stuffed with wads of tissue. The shower head was so light and flimsy that it turned out of control when I did not hold it with my hand.

The most annoying, however, was the activity coordinators all around the property, stopping me whenever they could and trying to get me to sign up for tours at an additional cost. When I politely refused they became terse and treated me like I was invisible.

Djerba itself is a very pleasant place. If the management put a stop to certain practices and improved training, especially in the dining hall, they might actually attract praises. But then again, given how much I paid to stay there, maybe I am expecting too much. Let me just conclude by saying that you kind of get what you pay for at this place.

Room Tip: Don't bother asking for an ocean-side room at an additional cost. The buildings are too low and...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, May 23, 2013
Dear Guest,

As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review on your recent stay at our Iberostar Mehari Djerba as we are fully aware that this is the best way to achieve superiority and excellence in our daily services.

Therefore, your comments about the gastronomy, drinks and room defined as OK, is absolutely not up tour our standards of excellence, We took good note of your review and passed it to the responsible employees of the concerning departments in order to revise and improve. Nevertheless we would like to point out that in Iberostar the service orientation and personalized attention towards our clients are of prime importance. We do all the possible to school our personnel so that they surpass guest expectation. We find it very sad to read that on this occasion we could not reach our goal and are doing our utmost to assure that any situation that does not meet excellence is being corrected.

Moreover, we are sorry to hear that you found imperfections in the room regarding the window, and we lament not having been informed about this during your stay. Our reception team would have immediately offered an appropriate solution such as a change of room or a rapid repair from our technical department responsible for the maintenance and care of the installations of the hotel.

Located directly on a large sandy beach, the Iberostar Mehari Djerba hotel complex is the ideal choice to keep fit with the huge variety of leisure and entertainment activities on offer. Furthermore, the town of Midoun is just 6 km from the hotel, where you can discover its traditions, visit the colorful markets and admire its historical sites. We want to thank you for pointing out the beauty of the island of Djerba, we are sure that future hotel guests will find this information useful

Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guests, we will certainly take your comments into our consideration and we will do our utmost to improve the points you mentioned.

Kind Regards,
Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Brussels, Belgium
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 2, 2013

Excellent Price/quality !

Escaping the freezing Belgian temperatures, we booked a last minute all in trip to this beach hotel in Djerba.The hotel may not look fancy or modern but offers everything you expect for relaxing holidays. The sea view room we booked was spacious, with a nice beach/sea view, large cupboards and flat screen TV. All meals where served as buffet but whereas the salad bar section remained the same, there was at every meal sufficient variety to find something tasty be it freshly backed pancakes, different sorts of eggs, fruits and beignets in the morning or sardines, soups, turkey, or calamari in the evening, not to forget the large offer of desserts. The swimming pool was large (but not heated) but there was also an indoor swimming pool and the sandy beach could be reached by a 200 meter cobblestone foot path.Hotel staff was very friendly and helpful also without receiving a tip. Local wines and spirits were of good quality but stay away from the "cocktails" which were prepared beforehand in plastic bottles of which some were look a likes of liquid soap dispensers….We regretted however not to be able to eat outside even if the temperature was around 25 C°; the main dining room terrace was closed, because of the "out of season" period, likewise the pool bar only served some soft drinks and at the beach there were only umbrellas and sun beds, nothing to eat or drink…According to a hotel notice, the beach also seemed to be invaded permanently by black algae which were not toxic but made a dive into the sea somewhat less attractive. From 10 AM until 22 PM there was lively but somewhat pushy animation but evening shows were enjoyable. We can really recommend this hotel for a short sunny break!

Room Tip: Book a sea view room it's worth the (little) extra money !
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LucDBrussels_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 24, 2013

This was our second visit to the Iberostar Mahari and as before we found the hotel and staff excellent. There was always a good selection of food at the all inclusive both in the main restaurant and the bbq area outside by the pool during the day. The pool area was kept clean as was the beach bar which is a short walk from the hotel. Our room was very spacious and had everthing you would expect. Not very many British seemed to use this hotel, but this was not a problem to us as staff were alwasy helpful, this included the evening barman who was happy to talk to you if you spent the time to speak to him. The beach location was good but you need to be aware that apart from the hotel there is little within walking distance, we would recommend this hotel and we plan to return there again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 7, 2013

This was a great hotel and a great trip. Its not 5star with fountains in the lobby and room service and things like that but it a very attractive clean hotel with great rooms and lots of property that leads right onto the beautifully decorated beach.Staff is kind and helpful. Make sure to get fullboard as this hotel is not located aroud alot of stores and restaurants so it won't be easy to go out for meals. Food is good and all drinks are included with fullboard. It's an xtra 125 per week, but you never have to worry about eating or drinking or looking for somewhere to eat, makes it more like a vacation. Took the room upstairs with sea view, not much sun where these rooms are but a view of the sea. Cable TV is Great!! Bathrooms are great, tub and shower. Would highly recommend.

Room Tip: If you like the sea pay the xtra 6euro per day. its more quiet too.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, February 14, 2013
Dear Leslie,

What a delight to read your review full of wonderful comments on our Iberostar Mehari Djerba. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

Iberostar tries it´s very best to offer clean and comfortable accommodation in great locations. It is always our intention to enrich your stay with local and international delis and pamper you with a service characterized by its excellence and proximity. Your affirmation to have enjoyed all our prime pillars fills us with joy and is the best reward for our daily efforts. We will be delighted to welcome you back!

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tripoli, Libya
Level 5 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 25, 2012

Generally, very nice. Especially, open buffet restaurant; Many varied cuisine and delicious foods.
Staff were so nice.
Our trip was in November, so all the customers were old people so we didn't hear any loud voices of youth people.

Room Tip: In cold weathers, choose southern rooms to get sunny windows. For quieter rooms, choose higher and e...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salemhus2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, November 28, 2012
Dear guest,

What a delight to read your extensive review full of wonderful comments on our Iberostar Mehari Djerba. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

The gastronomy is one of the pillars of our chain and we can assure you that it is essential for us that our customers enjoy our cuisine. Therefore, your praise fills us with satisfaction. We find it wonderful you enjoyed our culinary highlights.

Another of our most important features is that our staff has a good contact to our guests and welcomes them with open arms. We try to fulfill and even surpass all the expectations of our target groups which range from families to golden agers of many different cultures and nationalities. Therefore, all staff members are chosen according to a specific profile and additionally they are given appropriate training. This is why we can confirm that they provide a personalized service. When you write that you find our employees very nice, it strengthens our determination to continue developing an authentic service culture that enchants each and every of our clients.

Last but not least, we want to thank you once more for sharing your opinion and letting us know that you enjoyed your holiday with us and we would be absolutely delighted to accommodate you again on your next visit to Tunisia.

Thank you!

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 6, 2012

We got there at 4 in the morning, and the receptionist was trying to get everyone booked in as soon as possible. There was a problem with one of the beds being to small in the room but it was changed at 9am. The food is good and there' always something to eat. They have improved the lobby bar since the last time as it is now no smoking inside and it's much nicer to sit in. The pool area is clean, the indoor pool is delightful. The beach is great and there's always plenty of beds, you get towel cards and can change them as often as you like. Once again we had a lovely time, please don't have any hesitations about the hotel as it is great. My other review for this hotel goes further in detail.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tasha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2012

Recently stayed at this hotel ,needed boxing gloves to stay here daily confrontation with other guests (non British) re tables in dining room /sunbeds etc
Common practice for other guests to pay staff to reserve tables/sunbeds,complained to staff on 1 occasion following an incident where my 7 year old granddaughter was pushed off her chair by a German guests as it was their table!
Mice in room crawling with ants.
Sheets not changed dirty towels taken not replaced requested provision of towels 3 days running,air conditioning poor and not on in public areas (reception bar areas etc
Cleaner demanding money.
Food okay but repetitive.
Flight delays outward and return.
This hotel is flagged as a Thomas Cook Village they need to seriously look at it would not recommend this hotel to british visitors

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank freda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Mehari Djerba, responded to this review, November 8, 2012
Dear guest,

Although we feel very sad to read that your stay was not as enjoyable as it could have been, we would like to thank you for sharing your observations with us because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of Iberostar.

Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are awfully sorry you could not enjoy their professionalism.

Further, for Iberostar thorough cleaning is an absolute must and we want to apologize for not fulfilling your expectations. We have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness. For future occasions we strongly encourage you to contact our reception in case any lack is encountered. As to us it is of prime importance to offer total confidence in this area we will be enchanted to adjust any situation that is not in accordance with our established standards.

Our philosophy includes the preservation and respect for the environment while maintaining a proper environmental management system committed to continuous improvement as a challenge for all workers. Therefore in the room you find the brochure that explains how to indicate that you wish your towels or linen to be changed. Like this we avoid energy and water waste without renouncing on an excellent service fulfilling the needs of our clients at all times.

We empathize with you and we understand your frustration and therefore we would be delighted if you give us another opportunity to confirm that at Iberostar we do know how to facilitate an unforgettable splendid vacation.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Mehari Djerba

Property: Iberostar Mehari Djerba
Address: Route Touristique | BP 242, Djerba Island 04116, Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Djerba Island
#2 Spa Hotel in Djerba Island
#2 Luxury Hotel in Djerba Island
#2 On the Beach Hotel in Djerba Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Mehari Djerba 4*
Number of rooms: 347
Official Description (provided by the hotel):
Get swept off your feet at the IBEROSTAR Mehari Djerba. By the varied cuisine of its restaurants, by its location on the sea front, and by its Tunisian style. Most of all, by the island it rests on: the island of Djerba, otherwise known as the island of the lotus-eaters. It’s a beautiful and mythical island that managed to enchant Odysseus after he escaped the sirens’ song. Once you lay eyes upon it, you too will have trouble leaving. Would you like to discover the secrets of this all-inclusive Tunisian hotel? Like new. That’s how our rooms will make you feel. Whether you come as a family or with your partner, you’ll have views of the sea, the pool, or the gardens. What’s more, we refurbished our rooms in 2016, along with the heated pool, the spa, and the majority of our bars and restaurants. A stone’s throw from paradise. Just in front of the hotel, the island awaits you with white sand, palm trees, and the turquoise waters of Sidi Akkour beach. Don’t miss the sunset from the Beach Bar, or take full advantage of the median temperature of 20ºC by taking a quick dip. Tremendously delicious. Be overcome by the flavours of Arab cuisine, by the aromas of its spices, and by its traditional dishes. Stop by the hotel’s family restaurants and enjoy its all-inclusive plan. Can you think of a better way to enjoy your holiday? Say goodbye to stress. Refreshing your body and your mind is easy on a Tunisian holiday at a hotel with spa. Try a massage or a body treatment, let the water replenish your senses with our moisturising treatment, and relax every one of your pores with a Turkish bath. Experience Tunisian culture. Attend a Tunisian dance show, try shisha, or put yourself in the shoes of Lawrence of Arabia by crossing sand dunes on camelback. In this Djerba hotel, there’s no excuse for not getting swept up by the country’s culture! A constant adventure for the children. The Miniclub is a tailor-made space for them. Here, they can meet new friends, dress up as pirates, play water games, or try their hands at minigolf. And to cool off, they have a pool with a slide shaped like a camel! ... more   less 
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Also Known As:
Iberostar Mehari Djerba Hotel Djerba Island
Iberostar Djerba

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