My wife and I, both retired, returned from two weeks in Djerba on 20th October 2012. We booked via Thomas Cook and stayed at the Iberostar Mehari. Our experience did not start or finish well because both our outward and homeward flights were delayed by 2 hours. Despite booking with Thomas Cook our flights were with Nouvelair, which was a disappointment. The service was rather basic, with no wines, spirits or even coffee available on the outward flight. On the return flight, after waiting 2 hours in the departure lounge, we were all sent through the boarding gate and put on buses on the tarmac only to be taken off again and sent up all the steps back into the lounge, and within 15 minutes sent back to the buses and eventually our plane. Thomas Cook really do need to review the use of this airline.
In complete contrast the hotel Mehari itself was a delight. Reception checked us in swiftly and courteously, and our room was clean and attractive. Dining room staff were helpful and efficient, and the range and choice of food was impressive for what is, after all, only a 3+ star hotel. We enjoyed all our meals and made full use of our all inclusive basis. The bar staff were attentive once they recognised that you would tip them (just the occasional 1 dinar coin working wonders). The only downside was the lack of air conitioning in the bar area and the main lounge, which made things really uncomfortable. We booked the themed restaurant for one night in the second week, and although the ambience was attractive the main course was a real disappointment. The entertainment team are enthusiastic but the after-dinner shows in the evening were very basic and unsophisticated.
The weather was fantastic throughout our 2 weeks, being hot and sunny and averaging in the mid 30s nearly every day. We found the pool area rather crowded and most of the sun beds pre-booked with towels well before breakfast. We preferred the freedom of the hotel's beach area which had plenty of free beds and parasols and soft mattresses, as well as a welcome breeze. One word of warning - be alert to the horses that are sometimes galloped along the shore line at high speed regardless of people paddling in the sea. We saw one toddler sent flying one day, and the horse rider did not even stop or return to see if he was OK.
The Thomas Cook representative was Marilyn, who we found extremely conscientious and helpful. We loved our holiday at the Mehari in Djerba and would not hesitate to return.
- Official Description (provided by the hotel):
- Known for its warm, classic North African style, the 4-star IBEROSTAR Mehari Djerba Hotel is perched on the island of Djerba, Tunisia. This all-inclusive hotel is located beachfront with rooms perfect for your travel needs, from a fun-filled family holiday to a romantic couple's getaway to Sidi Akkour. Our rooms have been recently renovated to maximise guests' comfort in this Mediterranean paradise. ... more less
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- Also Known As:
- Iberostar Mehari Djerba Hotel Djerba Island
- Iberostar Djerba