honest review - stayed here 17th aug - 31st aug 2013, me, my husband, and 3 children aged 12, 7 and 2 years.
ANDREA our thomas cook rep was not nice at all and came across very obnoxious and a know it all. You could not go to her with a problem......if you did you would be basically told to go away and get on with it!!!, i kid you not.
of 14 days of being there, she was off a total of 6 DAYS!!, NO HELP WHATSOVER.
We arrived at around 1am in the morning, as you can imagine very hot, we were told to fill more forms in, was only given 3, we kept asking for 5, eventualy everyone was given theres and checked in with wristbands and because of the language barrier, we were still waiting, after asking several times, we did get some after poiting at forms and ourselves to show the unhelpful men behind the counter, we did get them and was last to check in and get wristbands,,,,,, we was not greeted with a drink or anything to eat, then had to take all luggage and kids ourselves to our own room, there was no porters and we didnt have a clue where we gonig!!!, where we were squashed like sardines, we piad for a family room, they basically gave us a 3 bedded room and squashed another 2 more beds inside!!!, to top it we were right next to the el theatre (where yu have your welcome meeting) where there was wedding going on!!!, music went on till 3am on morning, with no warning.....we just wanted to go to sleep!!! we were so tired i went back to reception to complain and was told to come back in morning, i stood my ground for quite some time but they didnt understand me, i had to give in and complain at welcome meeting next day.......there were also other british customers complaining also about there rooms, we were trying to explain for each other, it got us no where till next day though. next day came and i complained to ANDREA.....who basically told me it was a wedding and not to worry it wont happen again, i complained about room being sooooo small and although my 2 year old son has dissibilites was told, NO ROOMS AVAILABLE, sorry and that was it....a couple of days later we spoke to our fellow british tourists, who had complained about their room and was given a 2 bedroom apartment for 4 !!! we had 5 paid for exact same room and hadnt been moved!! was told no rooms available which was a lie!!, the other british family who has bee moved was told my ANDREA....(thomas cook rep) .NOT TO TELL OTHER BRITISH TOURISTS THAT SHE HAD MOVED THEM!!!...CAN YOU BELIEVE THAT????, eventually after lots of complaints and begged to move hotels she suddenly had a 2 room apartment for us!!! which was soooo much better, i could go on and on and on, but i will try and paragraph them
hotel run kids club....reps speak mainly french, forms to fill in are french...very hard to communicate, they left my child who went in for 2 hours crying, they should have got me,,,,but chose not too so my 7 year was inconsolable when her daddy picked up and begged not to go back in there as she was asking for mum and dad as she didn't like it, they couldn't understand her and my daughter couldn't understand them!!!, rep was told, complaint was issued,
pool....very big, shallow at both ends, pool was one of best parts!!
things you have pay for......as its not ALL INCLUSIVE AS ADVERTISED a fridge 7 dinar day
fresh orange juice 2 dinar each morning
pancakes/crepes 2 dinar each (next to pool) each afternoon
cocktails at the bar??? YES YOU HAVE TO PAY FOR
gym... 10 dinar!! each session
animation team work hard, but if you dont speak french all you will get is hi or how r u, and that is all, so trying to ask for something?? no chance, my daughter 12 year old got ear infection and was taken to doctor,,,,,what a palava, she was injected twice in the bum with something we still dont know what it was!!! she was hyper each time for around 2 hours, and we got charged for the privilage!!! 103 dinar including medication, trying to get price and explain problem took 20 mins in itself, i didnt want to go as paracetamol an iburofen was helping her but telling ANDREA the tc rep she told us if we didnt see hotel doctor she wouldnt let my daughter fly!!! even though we had 6 days left of our holiday, she made my daughter go through all of that, WHEN THERE WAS NO NEED!!!! ANDREA YOU ARE A POOR REP, YOU DONT KNOW IT ALL,AND YOU NOT AS SPECIAL AS YOU MAKE OUT!!! NOT A NICE LADY AT ALL, OLD SKOOL REP, OBNOXIOUS AND RUDE!!!
90 % were french.....food was ok, we are fussy but did manage to find something to eat each day and on last day HUT (the one who always dresses up in different outfits) was the best, he tried very hard as part of the animation team and was the only one who did...on last day he opened up restaurant early to let us eat before coach came, he was the best and funniest person there!!!
a special message to the rodgerson and touluse families for getting us through the last week of our holiday, without them, we really wouldnt have coped and got through it!! it was hard work holiday with many laughs in between! THANKYOU BOTH FAMILIES for laughing and complaining with us....and also all the other families we met out there!!!.....would we go back....nope with no hesitation!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! put us off
lastly shows at night ALL IN FRENCH.....mini disco.....ALL IN FRENCH....kids club like throw your children about, kiss them and pat there bum!! very cringing and inappropriate behavior, some children would run away and didnt like it, even once picked up the children would scream but they wouldn't let them down, they would just wind the kids up
NOT FOR ENGLISH FAMILES AT ALL, ALWAYS A COMMUNICATION BARRIER WITH EVERYTHING, ANDREA ADMITTED TO US DJERBA IS AN UPCOMING ISLAND WITH ENGLISH ONLY BEEN COMING FOR A COUPLE OF YEARS, TRAVEL AGENT DIDNT TELL US THIS THOUGH.....NOUVELAIR RUDE AS WELL, AGAIN HARDLY SPEAK ANY ENGLISH SPOKEN, I CANNOT BEGIN TO TELL YOU WHAT THEY DID TO 2 PREGNANT LADIES, OUT OF ORDER!!!......LASTLY ISMAIL SMILE AND ABDUL, TRIED VERY HARD WITH OUR CHILDREN, ONLY ONES WHO DID AND HUT!!
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- Also Known As:
- Vincci Resort Djerba Hotel Djerba Island
- Vincci Hotel Djerba
- Vincci Djerba Resort
- Vincci Resort All Inclusive Djerba