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“"Excellent value for money, lovely rooms, great location for sun, sea, sand & pool"”

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Vincci Resort Djerba
Ranked #13 of 102 Hotels in Djerba Island
Certificate of Excellence
travelmatters123
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“"Excellent value for money, lovely rooms, great location for sun, sea, sand & pool"”
Reviewed July 17, 2011

We have just returned from a 7 day all-inclusive holiday at this hotel. Before we went I read the comments here on tripadvisor which were generally good - the couple of concerns I had proved unfounded. If you want to have a week somewhere culturally a little different and want to sunbathe and generally relax, if you're happy to be around families, children and couples of all nationalities and are prepared to try different foods then this will be a great place for you. Just a few comments that I hope be informative: Staff are extremely helpful, most speak a range of languages (arabic, french, german, italian - unlike us English!) but their english may be limited because English tourists are still in the minority. Yes - there is a strong french influence (Tunisia was a French colony for over 100 years) but we felt this was positive and influenced the standard and range of food available. The pool is really lovely, very large and kept immaculately clean, there will be loud music playing at times and activities such as aquagym or waterpolo. We forgot to take beachtowels but hired some from reception for a small deposit which is refundable at the end of the week (keep your receipt). Yes - people do 'bag' the best position sunbeds in the early hours but there are always spare ones stacked up. There are not really enough sun umbrellas and the temperatures were 40plus degrees but some of the sunbeds have inbuilt 'shaders' for your head and the palm trees provide some additional shade. Yes - there are a few stray cats with their kittens but they only keep coming because the guests feed them! They didn't bother us at all. There is often a queue at the main hotel bar and they could probably do with more than just the 2 staff (who work extremely hard) but we never queued for more than a few minutes. We didn't like the 'cocktails' which were pre-mixed and very sweet but other than that the local branded alcohol was fine and they used Schweppes tonic with the gin. There were a few Brits complaining that they couldn't get their beer in pint glasses (same ones that shouted at the reception staff because their English was limited). Each day we collected at least one 2litre bottle of water from the bar (we've always had to pay for that before) and also used it for teeth-cleaning as the tap water is quite saline. The only things we really noticed you had to pay for were icecreams (about £2 each) and if you wanted freshly squeezed orange juice at breakfast. In the early evening there is lovely entertainment for small children and we were happy to have a drink nearby - it finishes at 9p.m. The other entertainment that followed was OK and the animation team worked hard to put on the best shows they could. Our room was lovely, spacious and clean. It was in Block 3 which suited us because this was quiet (it did not face the pool) and the balcony was shaded in the afternoon which gave us some relief from the sun. We paid about £6 to activate the safe in our room to store our valuables safely. On advice from tripadvisor we took a travel kettle so we were able to have a cuppa of coffee in our room - we used bottled water for this). At the hotel we also used the Spa for massage. It's about £30 for an hour's body massage and this was a real treat! Outside of the hotel, the beach is great but it's true there really is very little on Djerba, flat and desert-like. For one day we hired a car (Thomas Cook use Avis). and we watched the fishermen in the bay, looked from the comfort of the air-conditioned car at the houses & local 'shops' (meat hung up outside etc) and visited Guellala where they make the pottery, we also ate at a lovely restaurant in Ajim on the end of a thatched pier near the small port - really excellent 'Menu du Jour' with 5 courses for about £11 a head. Another day we took a taxi to the market (cost about £2) at Medouin which was interesting, if you walk beyond the post office you will find the open air market where the locals buy all their produce - it was culturally interesting and the prices were much better than the tourist area (we bought dates, spices & pottery). It is their culture to barter, just have in mind what you're prepared to pay and stick to it - it's all part of the game! Initially they said the Dinar equivalent of £15 for the spices - eventually we agreed £3. All in all we had a fabulous week, mainly sleeping and sunbathing but with some 'exploring'. Our two 15year old girls thoroughly enjoyed themselves too - particularly the parascending which we booked at the beach. This hotel really is great value for money and we would go back if the same deal was available again.

Room Tip: Ask for Block 3 without a pool view if you want a quiet room with a shaded balcony in the afternoon.
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  • Stayed July 2011, traveled with family
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    • Service
Helpful?
6 Thank travelmatters123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 17, 2011

We booked this holiday 11 months earlier requesting pool or beach view, however, on arrival we were shown to our room which was at the back of a block of rooms over looking a building next door. We immediately expressed our disappointment and were offered a room with a pool view on ground floor or wait until morning and have a pool view room on a higher level to which we agreed. We approached reception staff next day asking for our new room only to be told that they had no rooms available until the following day!! Saw the manager who immediately arranged another more suitable room for us and we were totally satisfied.
Food was ok, there was always something for everybody, however, sometimes the restaurant did get overcrowded and it was difficult to find a table.
Entertainment was constant, infact it could be too much at times especially when the music was blasting around the pool during the day.
Staff overall were friendly and cheerful, except for the staff at the main bar, they were more often than not very rude and quite ignorant with no manners at all!! They would slam your drink onto the bar without a please or thankyou, many guests were heard to complain about their attitudes. Some nights only 2 staff were working and people queued for quite a while for drinks and were therefore doubling up so they didn't have to go back to often!!
I have heard people complain about the cats at the resort, well i can honestly say that they didn't cause a problem, they were friendly and tame and most guests would feed them, children were often seen to play with the kittens and most parents didn't seem to mind.
The hotel was clean and comfortable. Our room was cleaned daily with clean towells whenever required.
The beach wasn't the best, but plenty going on there if you like water sports.
Location was good and some very good excursions available through the hotel. We highly recommend the Sahara Desert and Star Wars trip....amazing!!!
What really irritated us about this holiday was the reservation of sun loungers with many guests claiming their loungers by putting towels out at 1am ready for the next day!!!....and i may add that although the Germans have always had a reputation for this at this hotel it was some of the English (not Welsh, Irish or Scottish just English!!!).....and we witnessed some of these guests wouldn't even turn up to the pool until after lunch and one family who every day reserved 4 loungers never used them for 3 whole days!!!
Overall we had a fab time and would definitely recommend this hotel to friends and family......weather was absolutely fantastic!!!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank ali270565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blackpool
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 17, 2011

We have just returned and have mixed feelings, the hotel in itself is very good and large. The rooms are looking tired as with the exterior paintwork of the building.The pool area is fab although the second week they had to get more sunbeds to cope with the people. We had 3 rooms in total during our stay the 1st was not as the Thomas Cook brochure showed only 2 beds and had a very bad smell (hotel said this part had only just been opened up) 2nd room the exterior lights of the building shone through the windows and doors it was daytime all night 3rd room was close to the outside theatre so no sleep till upto 12am when the music stopped, no fridges in any room they are chargeable in resort. Beds are very very very firm and the pillows are the same. The food was great the first week omelette made to order pizzas, differant themed evenings best meal was the veal stew it was like peppered steak and the tagines were at times good. The desserts are also very good and there was always a fresh supply of numerous fruits, be aware that the food labels dont always match the food for eg veg soup label:- chicken and veg soup inside, beef stew label was kidneys just to name a few. A large cheese board appeared towards of the second week this was a welcomed sight. Breakfast was really good just became mundane as the same items were available for 2 weeks. The 2nd week saw raw chicken , raw pork , even raw chips, omellete was mass produced and they would not make one for you so if you didnt like peppers you had to pick them out of it same with the pizzas just to name a few of the issues. The queue's became very large at times also we tried eating later to avoid the queue but the food changed and items did run out . the food is on a week rosta so it repeated the second week whish was a shame....Also a big issue is when they use the same tongs to cook the raw chicken on the grill and then serve it to you with the same tongs this was a big put off salmonella heaven... In my opinion the food is not yet children friendly. The a la cart'e restaurant was chaos food was mediocre but the waiter service was a joke the wine ordered at the start came after 3 courses had been served. The main bar used chipped glasses and plastic cups on an evening which was a shame, if you want a large beer it was chargeable but you could order 2 small beers and it was part of the all inclusive package....., not enough staff on to deal with customers, 2 staff 100's of guests they did put 3 on on last few days....The majority of the staff are very well mannered and polite but there is also the exception drinks being slammed down on the main bar by bar staff, omellete & pizza man with the there scowl and looks of disgust, urgency is not part of there vocabulary unless it has dinar's attached to it... If we were there for only the first week we would have put fantastic reviews the second week spoiled it as the hotel cannot cope as the more guests arrive. I may return but not in the near future as they are not quite ready for the UK tourist in resort or the hotel. The locals and some of the male staff are letches and you can see them looking girls up and down.... spent lots of time protecting my 2 girls very intimidating. The quad bikes are amazing from the hotel just haggle we paid 70 dinars each other people had paid 50........ the same may go for the jet ski guy but we never booked with him. Pirate boat was a waste of money very little English spoken and you can walk along the beach to flamingo island instead of 30 mins coach 45 mins boat and 4 hours stranded on a dirty beach..... massage and hamams are also very good in the hotel. Adel the reception staff was very funny, The top pool bar staff fantastic service here was excellent, fast service and no chipped glasses. The waiters work hard in the main restaurant ( just not enough of them ) mia the beach animation guy was great for booking watersports on the beach he ensured you paid a good price no need to haggle (we checked after being stung earlier in hotel) and no pushy sales technique either we used him 3 times he even took you over to where you go and ensured after that you had the best time great service.

Room Tip: There is a card in the letter pack, use this to have the bed linen changed or it will not be.....
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  • Stayed July 2011, traveled with family
    • Value
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Helpful?
3 Thank telletubbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 17, 2011

After reading many bad reviews, i had some concerns about this hotel. However, i have been very pleasantly surprised after a week's stay there. I went to the hotel with 2 friends and it was booked through thomas cook. We had absolutely no issue with the travel there and back as it was all very well organised. The staff were more than friendly on the whole, especially the animation team who put in so much effort to get to know everyone throughout the time we were there. As a group, we decided that you get what you pay for, nothing more, nothing less which is to be expected. The food as varied and i never went a day without a meal. There is always something to choose from (some people had written reviews about a lack of chips - we had them available for at least lunches). The a la carte tunisian meal was the best by far and highly reccommended. During the day, the animators put on classes, games and generally entertain all the guests. It is obviously quite cheesy, especially the shows in the evening, but you can't expect the earth. The best show for us was one put on my the animation team where they all danced to the lord of the dance (michael flately style) which was very good! They really put on a show. If you wanted to do something other than tan and be entertained, the beach is a minute walk down the road or you can get the train. At the beach, we did a camel ride, parasailing and went on the flying fish (all very good prices). We also did a quad biking excursion through the hotel which was one of the highlights of our trip. The only issue we really had was the language barrier as english is still something they are getting used to, but everyone we met made some effort to try to communicate. My tip forr the holiday is to try all the food, make the most of the good weather, enjoy the cheesy entertainment and relax. It really was a good week for all of us. We did shisha on the paio outside the main bar area for £2.50 or thereabouts, whilst watching the dancing between guest and the animation team. The drinks on offer are very sweet cocktails (basic, not frozen), beer and spirits. We ended up drinking vodka and grapefruit juice all week which was very nice. Once last thing to mention is how accomodating the staff were. We were not happy with the room we were first given, so we went back the next day and reception staff gave us a choice of three (including balconies overlooking the pool). Oh and halff way through the week, all the stray cats were removed. I think this happens regularly. Please don/t be deterred by negative comments, just make the best of what it is- an up and coming resort!

Room Tip: Ask for a room overlooking the main pool with a balcony-.the side that doesnt get sun in the morning...
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  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank HappyCamp3r_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 14, 2011

the hotel was excellent, loved every minute, the staff were better then excellent. there were cats which some people in our group did have phobias to but the hotel manager was quick to explain they are stray cats that come because quests keep feeding them. food was nice, plenty of variety and a mixture of local and world foods. some people complained of not having enough chips! not sure why these people go on holiday, stay in the uk. hotel not far from the beech, 5min walk. some local cafes near by but most attractions require a 5-10min taxi journey. i would go again and pick the same hotel, but i would not pick thomas cook.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank imbobra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 11, 2011

Just got back rom a two week holiday and had a brilliant time. All the stff were very helpful and found the hotel very clean. There was plenty of activities to do during the day with the animation team from 10.30- 5.30.
Foodwise they have got to try and do some English as there was none, but there was always something you could find.
Overall we had a nice relaxing holiday

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank richfromhull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 11, 2011

8 of us went to this resort, what a fantastic 2 week all inclusive holiday, for adults and children. The hotel amazing our rooms were cleaned every day, the food was fantastic, the staff worked so hard. we were so happy with everythink. The kids loved it, they had a childrens club.. just great, disco every night and a show. Most of all the animation team were excellent, i take my hat of to all the team who practice every night after each show for the next show. The Main one was the head of the animation team who just organised all the sport activities everyday and he was in every show at 10pm what a man, i really dont no where they get there energy from but all of them are a credit to the resort. We went on a few trips, the horse ride across the blue lagoon beach was amazing, and you must go see the crocodile farm just brill, oh and the pirate ship trip to another beach, truly amazing we had a barbeque. there was quad bikes and water sports on the beach to. I wish i was still there. I would recommend this holiday for any age adults and children, the weather was 32 - 41 degrees every day, i have returned home with a beautiful golden tan. I have had the best holiday ever and the best of all i will be going back. Well done to all who made our holiday so good. Oh yes and not forgetting our holiday rep from thompson cook Rasheid he could not do enough for us.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank 186402Maria186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vincci Resort Djerba

Property: Vincci Resort Djerba
Address: Zone Touristique Sidi Bakour | Bp 240, Djerba Island 4116, Tunisia
Location: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Djerba Island
#6 Top resorts Hotel in Djerba Island
#11 Spa Hotel in Djerba Island
#11 On the Beach Hotel in Djerba Island
#11 Luxury Hotel in Djerba Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Resort Djerba 4*
Number of rooms: 416
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Also Known As:
Vincci Resort Djerba Hotel Djerba Island
Vincci Hotel Djerba
Vincci Djerba Resort
Vincci Resort All Inclusive Djerba

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