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“Great holiday”
Review of Hotel Palm Azur

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Hotel Palm Azur
Ranked #22 of 104 Hotels in Djerba Island
Certificate of Excellence
Reviewed September 22, 2013

We travelled with Thompson. Arrived late morning to a very well organised reception. Instead of having to queue for ages at the reception desk to check in, all guests were taken to the bar area and welcomed by Mr Chris & a cool drink. This was fairly brief and at the end pre prepared envelopes were given out with keys to the room, safe, restaurant card & towels cards. As lunch was served from 12.30 this left enough time to unpack then go and eat. So much easier than other hotels we've been to.
Hotel was clean and all the meals without exception were great with something to suit all tastes. The only issue we had was with a very grumpy waiter in the first part of the restaurant who clearly wasn't keen on the English - no problem, we just didn't sit there.
My husband experienced a nasty stomach & sickness bug whilst there but as there is an on site nurse this was quickly addressed and a couple of injections and some antibiotics soon sorted this. I started to have the same bug but again, went to the doctor and was soon quickly sorted.
The pool area was quite large and had entertainment in the morning, a break for a few hours, then more in the afternoon, mainly in the form of loud music / aerobics etc. Fine if that's what you want and great for the kids. Not a problem though as the beach was just far enough away not to hear it.
We went on a couple of 1/2 day trips. One to the crocodile farm which was good and one to see some of the sights which included a very well maintained museum (I'm not one for these but found it very interesting, helped by an English translation against all the exhibits) and Hammout Sous market which was quite noisy but quite good.
Over all I would definitely recommend this hotel. Good if you want a beach / pool holiday.

Room Tip: best sea view rooms are over looking the pool area else you over look the next hotel which is still...
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  • Stayed: September 2013, traveled as a couple
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3  Thank Mickadaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 - 140 of 805 reviews

Reviewed September 22, 2013

This is my first time writing a review and i felt the need as i wouldnt want others too waste money like my partner and i did. We booked the Club hotel Riu palm azur as it was listed under Thomson's "Premium" collection and being a large hotel chain with a 4+ rating we thought that was enough security to ensure a decent holiday.
We were sadly wrong,our visiting dates were the 11th-18th of August on a All inclusive board basis.
Starting with the staff who where incredibly rude and would constantly shout at you in french/arabic if you had the cheek to ask for a larger glass or a double vodka (being on a all inclusive basis its likely that the spirits are going to be watered down) bar staff would speak aggresivley to each other and then slam the drinks on the bar, that is if you havent been ignored for 15 mins before you get served. Asking for a bottle of water was also received with attitude and aggression along with sitting on a table that they diddnt want you to sit on. Infact the only time staff were nice is on the terms of being regularly tipped or when a women is on her own which is very uncomfortable. Not the service youd expect from a 4+ hotel...In regards to the all-inclusive food the buffet was the same every night that had to be attended at a certain time (my partner spent two days very ill and feedback form other guests proved this wasnt a isolated case). The best meal is undoubtably breakfast (try the doughnuts) as mentioned in over reviews there are cats and flies everywhere. The chinese buffet restaurant is also nice and a refreshing break from the buffet food.
The pools where basic although the third pool is lovely to look at it seems to be the hotspot for parents with young children (the childrens pool was next door and always empty) which is very irritating as its a pool bar with no music so clearly meant for adults. The beach is full of black seaweed and dangerous rocks! once you have managed to avoid that its nice.
The surrounding area is lifeless there are three stores and one bar that dosent look approachable for tourists. After spending four days with the aggressive staff and crap entertainment team it would of been lovely to venture out.

Unfortunately the only positives i can offer is the weather is great, we had three cloudy days that were still hot. Our thomson rep chris went above and beyond to accommodate us and the rooms ( we upgraded) were lovely decorated.

The plain home was covered in disgusting chewing gum stuck on the back of seats, inbetween arm rests and the bottom of chairs! some of the air hostess were also very rude.

My partner and i feel Thomson have false advertised this hotel with its 4 stars and the "platinum" rating they have given the Riu Palm Azur.

Room Tip: Even though we upgraded we were above the bar and every night were kept awake by the enetertainment...
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  • Stayed: August 2013, traveled as a couple
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2  Thank Sophie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

this is the 10th time I go to djerba, first time in Riu Palm Azur. I spent a week between the 1st and 7 september 2013 in room 1228 with Family , 2 adults + 2 kids.
Just at arrival, I left my mobile phone and some valuable personal stuff in the room and went to the beach. Back to the room, It has been stolen. The room window was left open by the maid and the security officier checked some foot traces in rooms garden. The hotel reception responsible shows a don't care attitude and I was left alone facing the police.
This seems to be not an isolated case, as other tourists complained about other robberies.
The reception responsbile refuses to let me declare the case in the tunisian tourisms authority complains book. I wrote a letter to RIU , but got no answer so far.
I spent the week surveying my personal stuff, even in swimming pool. It was not that funny to live with this insecurity feeling.
The hotel standard is far behind usual RIU standards : dirty and sick cats moving everywhere inside the hotel, humide rooms, unpolite staff,etc …
I fully recommend to go to Djerba but never to RIU palm Azur

Room Tip: Bring your own security officier when you go there
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  • Stayed: September 2013, traveled with family
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3  Thank Mustapha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

After spending a lovely week at the Magic Life Penelope Beach Imperial last year in July , thought we would try Djerba again and went to the Riu Palm Azur - September (2013) . The rooms were lovely , clean and up to date , however the waiters and bar staff were all very moody and not very helpful unless you tipped them every 5 minutes , the food was very bland and much the same every day and hygiene seemed at a very low standard . If you like the beach and a dip in the sea I would not recommend this hotel , the beach is okay but you cannot go in the sea it is full of rocks and the water is very murky . After 3 days of arriving I developed severe diarrhoea and had to see the doctor . Speaking to other guests in the hotel It seemed at least 6 other people had got it too , that had arrived on the same flight . The evening meal was a bit of a joke , at the beginning of the holiday you book your table and time of your meal for the rest of the week - ie same time and table every day, good idea - if it worked , on the 3rd day two other people were sitting in our place and on the table next to ours another couple lost their table twice and had to be sat else where . The restaurant rules stated men must where trousers so i went out be for the holiday and bought a couple of nice pairs , this was a waste of time and money as other guests wore shorts in the restaurant every night and nothing was said . We went to a Riu hotel as the reputation was meant to be very good , other Riu hotels else where might be but in my wife's and my experience this one was not !!

  • Stayed: September 2013, traveled as a couple
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1  Thank Julian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

Was very worried about this hotel as previous reviews were very mixed but I figured we paid a lot less for this hotel during school holidays than any other on offer so I tried to relax and stop worrying.

ROOMS - lots of storage, nice and clean - we had a sea / pool view which is worth paying the little extra to get and we were more than happy with. (No walk in shower but shower in bath which is absolutely adequate but for the elders or less able, this could be a problem.)

POOL AREA - pool is nice and large and shallow around the edges so for youngsters it great because they can play in the same pool as everybody else.

SUN BEDS - unfortunately, unless you get up at 6.30am and are down by the latest 7am beds are a struggle to get. There were 7 in our party so we had to get down early to get all 7 beds. We took our own towels which was a tip somebody else put on the previous reviews as it made it easier to in the mornings to grab. You also have to drag the cushions to each bed you need from various piles around the pool. Im not sure what can be done to avoid this problem but it was a drag having to be down so early to reserve. I would add though, this would probably not be so much of a problem out of season.

BARS - all ok, service was absolutely fine but the shorts are sort of hit and miss. Depending on what you drink its not that good and this is the first holiday that did not get tipsy on. The alcohol is either very weak or watered down. The white wine is perfectly ok though and so is the beer. The bar around the pool is help yourself for coffees and fizzy drinks plus the actual bar is open for cocktails if you want and big bottles of water fizzy or still you can have when ever you want also. (no icecream or lollies for kids during the day except in the dining area at set lunchtimes)

FOOD - i have no complaints about this what so ever, i thought i was perfectly lovely albeit a mad house at peak dinner times.

ADDITIONAL RESTURANTS - there was the tunisia resturant you can eat at once and the ASIAN. The asian resturant was fantastic, service great, food great, wonderful, would loved to have eaten there again. The Tunisian resturant was awful. Food was cold, service was rubbish and i mean inedible and the kids went down to the normal resturant to eat.

STAFF - i found them all to be very helpful, polite and accomodating.

ENTERTAINMENT - ive got to say the entertainment boys and girls were hard working and fun but the actual evening entertainment was so bad that it was actually funny. I will let you make your own decisions on that one. There were three good nights out of the seven. One was karaoke, second was live music and dancing/disco and the third was Mr Rui night which was very funny.

TRIPS - We didn't do any excursions except in the hotel there is a man who is advertising camel/horse riding for 2half hours. We paid something like £20 each to go. It was worth every penny, not because it was great views or in anyway fantastic but the laugh we all had between us and with the other riders made this a great afternoon. We were all injured from it though, chaffed legs, sore bums and of course sore legs. If your going to do it make sure you wear long trousers. :-) they walk the horses and camels into the sea half way around, this was lovely to do.

LOCATION - not much to see in Djerba. This is not a holiday for sightseeing.

BEACH - I was very disappointed with the beach. i think this is because i wanted to be able just to walk in off the sand and swim. This is not that type of beach. It has a jetty you can walk out too but its very rocky and slippery. We were with two OAP's who were unable to get down to the beach at all. i would recommend taking swim shoes to wear if your going to go in.

OVERALL - it was perfectly acceptable for the money we paid. Weather was great the whole week (very hot infact) 40 -41 degrees some days, we had a mix of ages with us, 2 x 74 year olds (one disabled), my 11 year old, 2 x 20+ year olds so it was difficult to please all but the hotel does not cater for 20- 25 year olds at all. There is nothing for them to do in the evenings and no where to go either really like a club. Djerba does not have a lot going for it with regards sight seeing so you really are reliant on the hotel to keep you amused of an evening. If your looking for an easy week of not doing much, then this is the hotel to do it.

Room Tip: 1.get an extra key so you can keep the air con on when your out. 2.take your own towels as this mak...
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  • Stayed: August 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
2  Thank dannyandmichele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

This was our first ever visit to Tunisia and we didn't know what to expect. We have stayed in a RIU before and wanted familiarity as we were very impressed with our previous stay. The hotel itself is very clean and presentable and the rooms were cleaned daily, and fresh towels provided when needed. The staff are all very friendly although there were not many who spoke a lot of English, they tried their best to help you. There was often quite a long wait at reception often feeling you were being ignored. On your first day you have to queue to make your dinner table reservation for the rest of week which I have never previously experienced and found it quite an inconvenience having to leave the beach to queue for half an hour at 5pm, to make the reservation. It just seemed like a bit of a waste of time as there are plenty of table spaces in the main restaurant. We never had a problem with the food in the main restaurant, every day there was a choice of fish and meat (sometimes steak) chips most days, potatoes, large selection of salad and veg. My son is a vegetarian and if he couldn't find much there was always spaghetti with pasta sauce which he was more than happy with. There's always something for everyone. At breakfast time there is always someone making fresh pancakes which go down a treat (they also make fresh pancakes around the pool around 2pm for a mid afternnon snack, these are lovely). You can book a table at one of the other restaurants the day before you'd like to dine there, we tried both the 'Asian' restaurant and the 'Tunisian' restaurant. We really enjoyed the 'Asian', there was a cold salad buffet for starters with sushi and salads and there was a hot buffet with spring rolls and onion rings. The main meal buffet had noodles, beef in black bean sauce quite a limited selection but there was enough to keep us full. The 'Tunisian' on the other hand was absolutely awful. The waiter was overworked and he was the only member of staff on duty in the restaurant that evening having to tend to at least 8 tables of cutomers wanting drinks and food. There is a cold buffet for salads to start, then an intermediate course of a 'brik' which looked like a semi circle samosa filled with egg and not much more. I wasn't keen on this. The main course was couscous which you could have in the main restaurant, and have more choice. We had to wait nearly an hour for our main course to come out and when it came it was very dry and not very appetising. That evening it was 38 degrees at 7pm and there was no air conditioning in that restaurant, we were melting! Not a pleasant experience.

The swimming pool is amazing, we spent most of our days around the pool (as I will go into in a sec there isn't much to do out of the hotel complex). The animation team work around the clock to entertain the guests throughout the day and night, getting all the women to do 'aquagym' around 11.45am before it's time for lunch. There's also archery, darts, french boules, and aerobics during the day (for the more energetic). The animation team work all day every day, one of the guys told us it was his day off the following day and then we saw him the following day, Iasked why he was at work I thought it was your day off and he said the boss said he couldn't have a day off he needed to work! They work very hard and they are always smiling, they have fun with each other and get the guests involved too, Diago, Aladin( and I think the other guy is Tita)are always dancing and getting the guests to join in. There are dance steps to lots of the songs they play and they do dance lessons for you to learn the dance moves! Definitely the most energetic team I've ever come across a reall asset to RIU.

When you leave the hotel, there are three shops across the road but other than that there is nothing! Sand and dirt and lots of litter is all you'll see outside of your hotel. You can get a taxi for 4 dinar (£1.60) into the main town Midoun as we did on Friday to see the market so that is really cheap. If you like fake designer goods, I suggest you go to the shops opposite the hotel as they are much cheaper than the shop inside the hotel and even in the market. Our Thomson rep Chris advised us to barter one third of the original price they give you but as soon as they hear you're English in the markets, they want to charge you way above the odds. I didn't have a good experience in the market and getting a taxi back to the hotel was quite stressful. You have to bully yourself into a taxi as there are other people who try and get into the same car, no system no queue I didn't enjoy that!

The Thomson rep Chris gives his welcome meeting on your first morning and will try and sell you excursions. Not much choice but there is not much to do on the island. We booked the Just Djerba trip with him which only half day which suited us fine (having my 12 year old son in tow who is easily bored). We went in a coach to a private museum which was great, even had a ride in a grass cutter pulled by camel. Then to a synagogue which was built in 4ad (make sure you take a hat and something to cover your shoulders) then onto a pottery session which was a complete waste of time. We watched a man making a candlestick on a pottery wheel powered by foot then had 20 minutes of hard sales pitch which was very unpleasant! They don't like to take no for an answer! The coach dropped us to an indoor market place and that was ok but more bartering, there's only so much shopping you can take when it's such a hassle but some people may find it fun. We wanted to book a camel ride for an hour (another Thomson excusion) and he was charging 90 dinar for 3 of us. Around the poolside, there is a guy called Mustafa and he will do this same trip for around 20 dinar each (£8) and you can also barter with him, he'll give you a much better deal don't book through Thomson. He aslo does quad biking, buggys and horse back along the beach which all sounded lovely but I just wanted to relax! On the beach there are jetskis to hire and RIU provide free pedalos and cayaks which are lovely. The sea is great, yes there is seaweed but it really isn't the end of the world! If you walk a little to the left of the hotel there is more beach with less seaweed but we swam in the sea by the hotel and it was never a problem. There is a pontoon that goes out to the sea and you can swim from that with no seaweed!

If you do stay in this hotel, Chris your rep drinks Guiness and he can't get it in Djerba, he asks if you could bring him over a couple of cans lol!!!!!!!!

Overall I would highly recommend this hotel, we had a lovely week but I may not visit Djerba again as I feel we have seen all there is to see. We will definitely stay in a RIU again as we are always very happy with the hotels.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lana1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

First flight if the year out to from uk. Decided to try another Riu after such a blast at Bellevue; hey guys!
The hotel was so clean and very upto date. Staff very helpful and friendly. The beach was beautiful, ocean blue with white surf and charging stallions across the sands was fabulous entertainment one afternoon!!
The food was amazing, don't miss the kebabs when on as they're simply delicious.
Entertainment was simple and not as much dance requesting as Bellevue does but the guys get everyone up together and have a great time if that's what you like. The schetches are similar to Bellevue, so I think there is an agenda to stick to. Being the first week for the Brits it needed alittle more umph but by now the guys will have it in the bag! They were so friendly and want everyone to have a good time. The Thomson rep, Niel is crazy and will do anything he can to ensure you have s brilliant holiday, he never seems to switch off and will always talk to you and when off duty he's still around so lives and breathes reping!! I can't say I've met a rep like him.... Anyone that has met him will know where I'm comming from on that one :-))
Would I go back? Yes!!!
Will I go back? I really don't know.... After sampling two of Riu's hotels I think I should sample afew more! That will be the only reason I do not return. The first flight out will probably the one I go for again if I return; not too busy , yet not empty...
Should you go?? Definitely!!!!
Small shops across the road are great, similar price to the town. The airport also has lots of little shops at the other side of customs for you to spend you last lot of Tunisian money and you can still barter! Have fun:-))

  • Stayed: May 2013
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2  Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palm Azur

Address: Zone Touristique Djerba | Midoun - Djerba, Djerba Island 4116, Tunisia (Formerly ClubHotel Riu Palm Azur)
Location: Tunisia > Medenine Governorate > Djerba Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Djerba Island
#18 Luxury Hotel in Djerba Island
#19 On the Beach Hotel in Djerba Island
Price Range: $44 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palm Azur 4*
Number of rooms: 391
Official Description (provided by the hotel):
The hotel is located to the south of the island of Djerba, in the heart of an oasis and surrounded by a spectacular beach. Midoun is 6 km away, the capital of the isle of Houmt Souk 23 km and the airport of Djerba 30 km. Opened in 1997. ... more   less 
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Also Known As:
Riu Palm Azur Djerba Hotel Djerba Island
Melia Hotel Palm Azur
Sol Melia Djerba
Melia Palm Azur

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