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“My daughter's wedding reception went off without a hitch”
Review of Riveredge Resort

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Riveredge Resort
Ranked #5 of 14 Hotels in Alexandria Bay
Webster, NY
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“My daughter's wedding reception went off without a hitch”
Reviewed October 12, 2012

Just a quick note to say that our family had an excellent experience this past summer when our daughter's wedding reception took place downstairs at the end of July. The wedding manager, Justin, could not have been more accommodating and helpful throughout the process of planning, and the actual day was perfect in every way. The staff did an amazing job with the setup; the food was delicious, hot, and plentiful; and the needs of our large and lively band from Rochester (Nik Lite) were all met easily. Justin was on site for the entire reception and a fantastic time was had by all. I stayed until the very end and know that all of the staff worked diligently and efficiently to clear the space and reset up for breakfast the next morning. Many of our friends and family members stayed at the hotel and were very pleased as well.
Though I've read reviews saying the hotel is "pricey", I really believe we received excellent value for our money and the wedding was just like a fairy tale. Thanks to all who worked so hard.

Room Tip: Any room facing the castle is a delight!
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Opinion8ed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, October 17, 2012
Thank you for choosing Riveredge Resort for your recent stay in Alexandria Bay and choosing our facility for your daughters reception. We are pleased you enjoyed everything and Thank you for the nice review.

Thank You
Christine
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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (116)
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English first
Rochester, NY
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2012

Great hotel, comfortable room. Pricey, but par for the area. Great view of Boldt Castle from balcony. Would have loved a refrigerator in the room. Hotel restaurant pricey. On a cold October weekend, room was nice & warm. Great to just walk around the corner to the main strip of restaurants and shops.

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank rochesterfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, October 12, 2012
Thank you so much for the nice review, we appreciate your business and we look foward to having you again as a guest at the Riveredge.

Thank you

Christine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Ringgold, Pennsylvania
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 10, 2012

I looked long and hard at all the reviews for AlexBay and chose this hotel - my time paid off big time! Our room was 240 and had the ultimate view of Boldt Castle and the river. We spent hours out on the deck (smoking permitted) watching the boat traffic and in awe of the view. Cannot express the feeling of relaxation and thrill of watching the river. The tourist attractions are very close by and easily gotten to and the staff was very informative.

Room Tip: Room 240 is a quiet corner room with a wide view of Boldt Castle and the entire river - awesome view...
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank amy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, October 12, 2012
Amy
Thank you for choosing the Riveredge Resort as your 1000 Islands destination Hotel. We are truly delighted that you enjoyed your stay with us and your time in the Islands. We look foward to seeing you again.

Christine
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Farmington
2 reviews
Reviewed September 24, 2012

My husband and I stayed at the Riveredge (Rm 232) 9/21-23 for our 33rd wedding anniv. I had read a few bad reviews but decided to give it a try. I am sooo glad I did. Our room was clean and quite comfortable. We enjoyed having cocktails on the balcony. The view of the castle is great. We even saw 3 huge ships pass. We have been to the Bay during the summer when there is a lot more activity, but it was nice to just chill out. The lounge was nice, and the food at the restaurant was delicious. We will definitely stay there again. Note: There is no fridge, microwave, or flat screen tv, but that isn't a concern. I'm not there to cook or watch HDTV! Our cooler worked just fine.

  • Stayed September 2012, traveled as a couple
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Helpful?
Thank icmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, September 25, 2012
Thank you for choosing to stay at the Riveredge Resort, we are truly delighted that you enjoyed your stay and we look foward to seeing you in the future.

Thank You
Christine
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Syracuse
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 19, 2012

Great view of the castle. Within walking distance to downtown restaurants, bars and shopping. Food was very good at the hotel restaurant. (Holland St. Bistro) The service was excellent. All in all, we enjoyed our stay.

Room Tip: we stayed in room 344. It is a corner room with a straight on view of the castle and the side view...
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  • Stayed September 2012, traveled as a couple
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Helpful?
Thank SyracuseDragonfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, September 20, 2012
We are truly delighted that you choose to stay at the Riveredge Resort and enjoyed your visit to the Hotel along with your visit to the Holland Street Bistro. We have the best views of the Castle from the dining room along with a very affordable upscale menu.
Thank you
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Wimberley, Texas
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 18, 2012

Clean, comfortable rooms with views and great food for breakfast and in the lounge. Easy walk to downtown Alexandria and boat tours to Boldt Castle and other excursions.
Tip: For a weekend stay check if a wedding has the dining room booked.

  • Stayed September 2012, traveled as a couple
    • Value
Helpful?
Thank JimPA717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, September 20, 2012
Thank you for your recent visit to the Riveredge Resort, we are glad that you enjoyed your stay with us and we look foward to having you as are guests again.

Thank you
Christine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2012

When planning our trip to Alex Bay we did some research on the hotels in area and were very impressed on what the Riveredge had to offer for the money but was a little concerned with the unflattering reviews I have seen.When I called I spoke to a young lady named Billie Jo and told her my concerms she addressed them all and recommend that I give them a chance and judge for myself. We are so glad that we did! The hotel is beautiful and the views are to die for.We were greeted by a young man named Cory that welcomed us to the hotel. When we checked in we we were lucky enough to have Billie Jo again, Our room was not ready but she gave us a few recommendations of things to see and do in the town while we wait.( shes one of the best employees we've ever encountered at a hotel) Our room was beautiful! We booked a Jacuzzi room with a King bed, Bathroom was on the small side but was fine because jacuzzi was in the room. The view was remarkable from our balcony, We did have some cobwebs on the balcony but a housekepper named Heather took care of that for us. We had a slight problem with the phone in our room but when mentioned it at the front desk they sent someone right up.Restaurant was extremely busy but was well worth the wait. I enjoyed everything that the hotel has to offer. Yes the hotel is slightly out dated and has a few flaws ( pool closes at 9 and no microwaves or refridgeraters in rooms) but this is a great hotel! The staff is so accommodating and goes out of their way to ensure a great stay. We will be returning to the Riveredge again and again!

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Amber R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpenrose, General Manager at Riveredge Resort, responded to this review, September 17, 2012
I would like to Thank you for your recent stay at the Riveredge Resort. I am glad you chose to stay here despite some of the reviews and judge us for your self. We are a work in process and we will continue to move foward with our updates this winter. I look foward to you joining us again for another stay in the future.
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Additional Information about Riveredge Resort

Property: Riveredge Resort
Address: 17 Holland Street, Alexandria Bay, NY 13607
Phone Number:
Location: United States > New York > Alexandria Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Alexandria Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riveredge Resort 3.5*
Number of rooms: 128
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Also Known As:
Riveredge Hotel Alexandria Bay

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