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“a great place” 5 of 5 bubbles
Review of Otter Creek Inn

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Otter Creek Inn
Ranked #1 of 15 Hotels in Alexandria Bay
Certificate of Excellence
Gasport, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“a great place”
5 of 5 bubbles Reviewed August 19, 2013

our recent 4 day stay was wonderful. the accommodations are clean, well cared for and affordable. the on site owners are friendly and very helpful. this is a good place to stay. we will be back norm wolcott

Room Tip: all rooms are great
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank norm w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
    246
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
addison,NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

We had a very relaxing stay, quiet and peaceful, very clean. Dennis & Debbie go out of their way to provide a pleasant experience for your stay here. I would not stay any other place in the area, they are my #1 choice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrsnapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, New York
1 review
1 of 5 bubbles Reviewed August 19, 2013

Very disappointed with this Hotel. Over the last 30 years we have traveled all over the world and never have we written a bad review. However, this place was one of the worst places we have ever stayed. The owner was a miserable lady and did not appreciate us as guests. We booked our rooms 4 months ahead of time and was assured we would be on the ground floor with all rooms side by side. When we arrived, we were assigned 2 rooms on the ground floor and 2 rooms on the second floor. We settled with that as it was too late to find another hotel. Two of the rooms were equipped with 19 inch tvs that you couldn't even see while laying on the bed and the in room refridgerators were smaller that a lunch cooler. On the first evening around 6 pm a group of about 15 people were out by the boat docks and asked if we could turn our music on the boat for some entertainment. We did, and the lady came out immediately and made us turn it off and said there will be no music at this hotel. The next evening, we had the boat untied, ready to pull off the dock and they came and yelled at us again for the music. I told them that we are pulling off the dock but they didn't care and said turn it off! Very disappointed with this place and will never return there. Use this place, only as a last resort!

  • Stayed August 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottercreekinnabay, Owner at Otter Creek Inn, responded to this review, September 2, 2013
Again, our sincere apologizes to our guests that were disturbed by this group. Not just once, but twice. There was no reason to complain about the room assignment. The woman that made the reservations for this group knew what rooms they were getting. As per their discussion at the front desk, she told them that she felt that all king rooms were more important than all in a row. Not only do our guidelines state “No unregistered visitors or noise after 10 PM”, it also says “NO MUSIC, Headphones only”. You can see this for yourself in the picture we have posted. Numerous guests complained about their music. It was very loud, distorted and unpleasant. The boat was tied to Otter Creek Inn’s dock on both occasions. We were also very disappointed that we had to deal with same issue more than one time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 19, 2013

I was a part of a group that reserved 4 rooms, adjacent to one another, near the boat dock, at the start of the season. This reservation was confirmed when we paid a deposit 2 months ago, but at check in we got 2 rooms on the bottom floor, and 2 rooms on the top floor. When we asked why the rooms were not what we reserved, and the desk attendant rudely stated that they were all booked. The entire community of Alex Bay has a "quiet hours" noise ordinance that begins at 10 PM, but the Otter Creek has their own rule of no music, anywhere, anytime, anyplace, which according to the management includes the neighboring boat launch and public waterway near the Inn. Absolutely asinine policies with rude management on a power trip threatening to throw everyone out with no refund. Never stay here; there are many better hotels in the area with far better customer service policies that charge the exact same rate. Even the guests not in our group agreed that they will never stay again at Otter Creek. Everything about our weekend at Alex Bay was wonderful, except our stay at the Otter Creek Inn!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sjtolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottercreekinnabay, Owner at Otter Creek Inn, responded to this review, September 2, 2013
Our sincere apologizes to our guests that were disturbed by this group. There was no reason to complain about the room assignment. The woman that made the reservations for this group knew what rooms they were getting. As per their discussion at the front desk, she told them that she felt that all king rooms were more important than all in a row. We cannot make room changes on that short of notice when we are completely booked. This was simply stated to them, nothing rude about it. Not only do our guidelines state “No unregistered visitors or noise after 10 PM”, it also says “NO MUSIC, Headphones only”. You can see this for yourself in the picture this reviewer posted. We are uncertain as to why they are commenting about the public boat launch and public waterways as Otter Creek Inn’s property and docks are privately owned and not part of the public boat launch area. We made no statements about “throwing people out”. Our comments were specific to complaints about their loud music. Our policies are common sense and for the comfort of all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Greenbush, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

Dennis & Debbie went out of there way to make our stay the best Alexandria bay has to offer.
Clean, comfortable rooms & a great dock to keep the boat at. Calm waters at the docks, even on windy days, keeps the boat safe. Our "ONLY" choice when visiting the Thousand Islands!

Room Tip: Book in advance as they are the best value in town!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank haywagon3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

We were fortunate enough to stumble upon the Otter Creek Inn in Alexandria Bay through the luck of a last minute cancellation there. This place is perfectly located within easy and enjoyable walking distance to the bustle of Alexandria Bay - in town - yet just far enough removed that we were able to enjoy peaceful evenings sitting by the water's edge, watching the boaters and the fishermen while relaxing in the pleasant surroundings. WIth a view to the west, we saw colorful sunsets right from the inn's private dock. Our room was clean as clean can be, well outfitted with comfortable beds, plenty of towels, a TV (not that we had time to watch anything, with all there is to see and do in the area) and a small fridge to keep our beverages cool. The innkeepers were a delight, very friendly, attentive and helpful - they offered great dining and activity recommendations which we followed up on with no regrets. The room price was fair and reasonable. We will most certainly stay at the Otter Creek Inn the next time we venture to the 1000 Islands.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sherrir2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acushnet, Massachusetts
1 review
5 of 5 bubbles Reviewed August 10, 2013

I HIGHLY recommend Otter Creek Inn Me. LOVE the place!
After a very LONG day of driving through Canada, a Canadian boarder attendant (on the Canadian side), recommended my husband & I try & find a place for the night in Alexandria Bay. Tired & road weary, we checked out a couple of places before we actually blindly, stumbled upon Otter Creek Inn. Dennis (owner & desk clerk) greeted us with smiles & told me I could check out both of the last 2 rooms available before we decided if we wanted to stay. The first room I checked out was very clean & spacious & perfect! (I am very fussy about cleanliness & comfort). Because we have never heard about Alexandria Bay, we knew nothing about the area. We intended to stay for the night & move on in the morning. We followed Dennis's recommendation for dinner, "Dock of the Bay" where the prices were reasonable, the food great & atmosphere relaxing & comfortable. We decided we would take the next day & explore the Bay upon Dennis's recommendation & take Uncle Sam's 2 country tour boat cruise of the 1000 islands of the St Lawrence River. We had a fabulous enjoyable day filled with great memories.
I highly recommend Otter Creek Inn for your next stay. Dennis & his lovely wife Deb were warm, welcoming & accommodating. The area was a mixture of tourist & neighborhood businesses. We were never disappointed in anything we encountered during our stay. As a matter of fact, we decided we would like to go back & explore the area more & make Otter Creek Inn our vacationing home.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Otter Creek Inn

Property: Otter Creek Inn
Address: 2 Crossmon Street Ext, Alexandria Bay, NY 13607-1800
Location: United States > New York > Alexandria Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Alexandria Bay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Otter Creek Inn 2.5*
Number of rooms: 32
Official Description (provided by the hotel):
We are located in picturesque Alexandria Bay on Otter Creek with main channel access and close to museums, golf, miniture golf, tennis, hiking, go-carts, Scuba diving and other family entertainment. We are 2 blocks from downtown and within walking distance to restuarants, boat tours, shopping, boat rentals, park with swimming beach, fishing and guides, and night entertainment. We also offer picnic tables, gas grill, lawn chairs, adjacent boat ramp, fishing from our docks and boat dockage by the foot. All rooms are smoke-free with two double beds or one king bed, AC/heat, full shower, cable TV, telephones and refrigerators. Coffee and microwave available in the office. Locally we have the best ameneties for a reasonable price. ... more   less 
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Also Known As:
Otter Creek Hotel Alexandria Bay
Otter Creek Motel

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