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Bonnie Castle Resort
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Reviewed July 11, 2014

This appears to be an older property that was refreshed. The location is great in Alex Bay, directly across from the Boldt Castle. Stayed in a standard room with King Bed. The room was very cramped but up to date. I should have looked at the Jacuzzi room as well. The price was correct I thought for the location and room size being high season. The room was clean, internet was strong, bed was very comfy and the flat screen TV was a pleasure. There are two pools and two restaurants on property. When traveling to Alex Bay, I recommend considering this location.

  • Stayed: July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
1  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded July 21, 2014

Thank you for posting your positive experience with us at Bonnie Castle, we appreciate the feedback and look forward to having you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

After reading a lot of the reviews, I decided to give this place a chance. I was very taken back by this "resort." I had read review after review of how this place was renovated and completely redone. Maybe my definition of renovation is different than that of Upstate New York. The entire place screams creepy 70s motel. I had never been to Alexandria Bay and the area overall was a little behind the times, but I was very apprehensive to even stay the night after checking in. I did, however, and survived; but will never go back again.
At check in, a woman Bonnie, seemed very overwhelmed. There was a "glitch" in the website and they only had one river-view room. I was understanding and we were giving another room without a view. I gave my mom the river-view room. The paperwork to do so seemed like it was far too confusing for her to comprehend. After this was straightened out, we asked about the ferry to see the Boldt castle. She stated that the last boat was at 6pm and the castle was only open to that time as well. We had read online that it was open until 7:30 and she seemed to be surprised. We ended up purchasing the ferry tickets and asked the workers on the boat about the times. They confirmed that the last boat was at 7:20 and the castle was open until 7:30. It was baffling to me that the person at the front desk, selling the tickets, in a resort where you can see the castle, would not know the operating hours.
As for the rooms. Our first room had such a pungent odor of mildew or must or something along those lines that we had to change rooms. A different lady at the front desk was helpful and apologetic. The 2nd room had the same look, but without the odor. All of the furniture looked pretty old and the chairs were so stained and dirty that I was afraid to touch them. The Jacuzzi was a joke and was green like the 80s and was crammed into a small bathroom. This probably explains the odor in the previous room (not enough ventilation). The rooms did have a flat LCD Tv,
I could go on an on with things, like the restaurant.... but I think that gets the feel. I don't want people to be blindsided, like I was, thinking this was a nice little resort to stay in a quite town with a view of a castle. It's a rundown motel with a pretty view that needs a COMPLETE overhaul, not just new sheets and a LCD TV. Very sad since the place could have so much potential.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded July 21, 2014

Thank you for your recent stay at Bonnie Castle. I am sorry to hear of your dissapointment with our facility. We are working every day at making Bonnie Castle a better place to stay, please feel free to contact me so that we can talk.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

Arrival

We left home at 1:15 pm to get to Alexandria Bay for a 3 pm check in time, but the main reason was that being July 4th we knew it was going to be crazy and A. Bay didn’t disappoint us. Traffic was great and customs was quick, no line up at the border

Our Room

Check in was quick and efficient by the very attentive front office staff. We were given room 229 an end unit on the main level, which came with two double beds (which were very comfortable), desk/chair and a Led TV, also there is a area before the bathroom where there was a great mini fridge and a second sink with a mirror. Across from the sink was a good sized closet, the room itself was in excellent shape and kept that way by the great housekeeping staff. The view from the room was very nice too with a view of the St. Lawrence River

Bonnie Castle

Bonnie Castle is a good sized resort with 129 rooms many with Jacuzzis. The resort also has a pretty big pool which has been totally renovated from a very deplorable state it was in a couple of years ago. It is now a big bright area with enough chairs and very comfortable sun lounges for everybody . While we were there, they probably could have used a couple more umbrellas if it ever got very busy. They also have an indoor pool with a hot tub which we didn’t use this trip. The resort also includes 3 restaurants/bars for whatever mood you’re in. Manor House Restaurant for all your elegant dining, Riverside Sports Bar for all your sporting needs and The Pointe Bar and Grill for all your casual dining, where all the boaters hang out. The last two restaurants mentioned offer a Happy Hour from 4-6pm where domestic beer can be had for $2

Restaurants/Outings

I ate all my breakfasts at the Riveredge resort, not that I couldn’t get a good breakfast at Bonnie Castle but I thought the exercise would do me good. I wasn’t impressed with what I received from Riveredge in a way of messed up orders on a couple of occasions and very slow service on another

We had supper twice at The Pointe both the meals and service was good, we also did their Happy Hour once on a different occasion

We ate two of our other suppers at the Riverside Sports Bar where Sandy ate the Crab Cakes on one occasion and said they were the best she ever ate. Music was provided one night we ate there which just added to the enjoyment of the night. We also did stop by for their Happy Hour once.

At The Pointe and Riverside Sports Bar we noticed the prices to be very reasonable and you get a good deal for your money.

Another spot we visited a couple of times was the Top of The Bay which is about a mile from Bonnie Castle on the river where we had a couple of cold ones while watching all the boats come in and listening to great music

On the only rainy day we had, we went for our usual trip to Boldt Castle and once again learned something new about the place. It is always fun to go and see what work has been done.

Of course a trip to Alexandria Bay wouldn’t be complete without a day for shopping

Final Statement

Our trip to A. Bay was probably one of our best trips in a while, from the comfort of the room to the fine food/service and good times we had while making new friends with some of the staff this is the reason we will be going back at the end of the month for our anniversary

The trip home was uneventful, we stopped in Ogdensburg for gas and to hit Walmart for few things needed at home, after that Customs was a breeze

Room Tip: We have stayed here before and never had a room we didn't like, but I would ask for a room on the main level....no stairs
  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Will-Sandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded July 21, 2014

Thank you for the amazing review. We have a dedicated staff and ownership that has tremendous passion for Bonnie Castle and we are striving to making this a better place every day. We look forward to having you again at Bonnie Castle.

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Reviewed July 8, 2014

Just returned from another great stay at Bonnie Castle - the new owners keep improving everything from rooms, to restaurants - food, cleanliness and more - staff very friendly and helpful
Will return again

Room Tip: if you want a good view from your room - spend the extra money - if you want to save money for other things - get a room with out a river view - there are plenty of places on the resort to get a view from
  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank oneburr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded July 21, 2014

Thank you for noticing our improvements, we are still a work in progress but have come so far already. Look forward to seeing you again. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

My wife and I spent a few nights there and we were very happy with the choice. The room was nice size, neat, clean and the beds were super comfortable. Staff was curtious and helpfull. My overall trip was time well spent. Making my plans for next year.

Room Tip: Ground level/2nd floor rooms gave me easy access to my car.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Frank A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded July 21, 2014

Thank you for your recent stay at Bonnie Castle, so glad to hear that you are making plans for next year. We are striving to make Bonnie Castle a Destination Place again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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