We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Bonnie Castle Resort
Nearby Hotels
Otter Creek Inn(Alexandria Bay)(Great Value!)
$104
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Riveredge Resort(Alexandria Bay)
$88
Booking.com
View Deal
  • Free Wifi
  • Free Parking
The Ship Motel(Alexandria Bay)
No availability for your dates from our partners
  • Free Wifi
  • Free Parking
Reviews (1,022)
Filter reviews
1,022 results
Traveler rating
293
300
256
103
70
Traveler type
Time of year
LanguageAll languages
293
300
256
103
70
Show reviews that mention
All reviewssports barmanor housenew ownersroom was cleanthe riverindoor poolcontinental breakfastoff seasongreat weekendget awaygreat viewalex baypointecastlemarinabrunchsummer
FilterAll languages
Updating list...
962 - 967 of 1,022 reviews
Reviewed October 23, 2013

When we decided to take a few days in Alexandria Bay in August of 2013, I looked up Bonnie Castle and read some favorable reviews and a few not so favorable. I was a little concerned, but the recommendation from a friend who had recently stayed at the resort, convinced us to give it a try. We were not disappointed.
The staff at the resort were exceptionally friendly and helpful. Our Jacuzzi room was clean and comfortable, and looked as if it had been recently updated. Comfortable king sized bed, cozy linens, fluffy bath towels, new air conditioning unit, and of course TV and fridge, and coffee pot, etc.
The dining room was lovely, possessing the kind of old-world elegance and charm you don't often find in the "fast food" world of today. And the view was unbeatable! We looked directly across the river at Boldt Castle as we dined. The Point Grill - also part of the resort - has a nice outdoor deck for dining right on the water! The food was very good, the prices were fair, and the servers delightful. I had one server who went way out of her way to attend to my special dietary needs - all with a congenial demeanor and a smile on her face. We did have to wait once or twice, but we were in no rush. It was vacation, we were relaxing and the non-hectic pace in the dining facilities added to that atmosphere.
The indoor pool was a tad odd - not really for swimmers, but there was a hot tub. The outdoor pool, on the other hand, was beautiful and super clean. We did have to walk a ways to get to it from our room, but that kind of thing doesn't bother us when our goal is to relax. We explored the grounds. Simply beautiful! The gazebo looked like the perfect place to get married! There are decks and walkways around the buildings that have great vantage points for viewing Boldt Castle, a light house, and the river. The bar and banquet room look like they could use some updating. Looks like they came right out of the 1970s, but the room also could probably hold a very large party.
On the whole, we had a wonderful stay, and would definitely go back. The rates were comparable to others in the area, the room was clean and comfortable, the staff were gracious, patient and made us feel at home. And the proximity to the downtown area is really convenient. Everything we wanted to do was in walking distance, so we never had to worry about parking in the village. We'd definitely recommend it!

Room Tip: There are rooms on the water if you want the view, but the price is of course higher. We stayed on the other side and saved some money. The room was great, with convenient parking, and we were really only in there to sleep anyway so paying for the view would have been wasted for us.
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded October 24, 2013

We are so pleased to hear of your nice stay, and glad that you enjoyed your vacation. Our Facility has the best views of Boldt Castle in all of the Thousand Islands and our property is very unique. We are proud of the owners accomplishments so far, and we still have alot to come:
Thank You Again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

Super relaxing. I even had a room "in the back" (next to the marina) Super clean and comfortable. The restaurant is GREAT! Pricy maybe but the best view of the castle other than in the castle itself. Service and manners were down home and elegant. Then at night the bar is latterly built into the cliff. Very cool. and again the best view of the castle. I cant stay anywhere else. I didn't get in the pool because its too cold for me that far north, but that didn't stop anyone else. A great hideaway.

Room Tip: few have a view but everything is just outside and with-in walking
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank James V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded October 23, 2013

Just wanted to say a Big Thank You for the nice review on Trip Advisor. We are striving to be better every day and we are pleased that you enjoyed your stay and will be back. The Manor House Restaurant is a wonderful place to enjoy the views of the River. I will be sure to let the staff know of your nice comments.
Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

First the good: very friendly staff, clean room and sheets. The bay is beautiful and we saw a otter in the water?
The bad: Probably the worst thing was the loud air compressor noise on the other side of the wall. We booked in late and had to get up early, and found it very difficult to sleep as something was kicking on every 30 minutes or so. It was so loud that it woke us out of a dead sleep every time. Not sure what it was but it was a very loud mechanical sound.
The bed looked like a fold out bed. It was a king that looked like two full size fold up beds pushed together? The furniture in general was old and mismatched, and the drapes fell off when pulled back.
For the price, one would expect more.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Julita16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded October 16, 2013

I must apologize for your lack of sleep. We were very busy the Saturday that you were here and the only King size Bed that we had left was that of a Murphy Bed right next to the Maintenance Shop. A Murphy Bed is a Flip Down from a wall unit and very dated indeed. We are in the process of renovating rooms and be assured that this room is on the list. Hopefully you will try us again, and please feel free to contact me for further questions or comments. Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

I won a night's stay. You can tell right off how old the resort is but at same time you can see effort being made by new owners on updating and modernizing the resort. The room itself was very clean and comfortable. The Jacuzzi was a nice addition and being next to the pool and lakeside was also a nice addition. The restaurants they have are quit high but they were busy so that didn't seem to bother the patrons they had the night i was there.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded October 16, 2013

We are delighted that you enjoyed your stay at Bonnie Castle. We are a Family Owned Resort that cares very much about their facility and it shows. Keep watching for more updates to come and we look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

First the general manager, I guess that is what she was not a very friendly person, we had a problem with a smell in our room and she said well there is nothing we can do about it. Did not offer to move us to another room, maybe they all have that smell ( sewer like). Most of the other staff was friendly and willing to accommodate our needs. I understand they are under new ownership, I hope they will make changes where they are really needed. Good location and view of the castle.

Room Tip: Some of the people on staff not real friendly, the price! well you get what you pay for. The view of the castle was great. We did not stay in are room that much. You could walk into town from here, so that was a plus.
  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank westgulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine P, General Manager at Bonnie Castle Resort, responded to this reviewResponded October 4, 2013

Thank you for posting your concerns on Trip Advisor about your stay, I can assure you that you didnt speak with me about your room. I make sure that every guest enjoys their stay and if they are not then we will do everything we can to make sure that they do. Please call me so that we can discuss your concerns and see if we can rectify them. Thank you again and please reach out to me so we can further discuss.

Christine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews