We stayed at the resort on Labour Day Weekend 2012. Upon registering we asked about smoking rules at the hotel. We were told we couldn't smoke in the room but were allowed to smoke if we went out onto the balcony, which we did faithfully, we did not once smoke in the room. Upon checking out we were charged $150 for smoking in the room, which we never did, all we can think of is the air conditioner sucked the smoke back into the room. Maybe they should change their policy of smoking on the balcony I wouldn't want to see anyone else charged that kind of money for doing what they said was allowed. I emailed them to complain and got no response so thinking they never got my email I wrote them a letter and still no response. In my estimate this is poor management. Needless to say we will not be going back and will not be recommending this place to anyone.
- Official Description (provided by the hotel):
- Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands. A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina. Whether you're looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible. Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what's new as we update this property in a manner deserving of its rich history. ... more less
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- Also Known As:
- Bonnie Castle Hotel Alexandria Bay
- Bonnie Castle Alexandria Bay