Our stay at Trisara over Christmas holiday was superb. The room, despite being Trisara's most basic offering, was one of the best rooms we've ever had (even compared to suites at other 5 star resorts around the world). The private villa pool was clean, the bathroom was lovely and enormous with both indoor and outdoor showers, and (importantly) the air conditioning was very good. Next time we would likely try a larger villa, just to have a bit more outdoor space for eating and lounging, but this is certainly the most stunning "basic" room we have ever seen.
We arrived late on Christmas day, but the staff was extremely accommodating, offering to bring us directly to the room in case we were tired and offering to let us change the day of an in-villa BBQ we had booked for that night (in case we were tired and preferred a faster meal in the restaurant). We chose to keep the BBQ, and it was fantastic - no fewer than 3 people prepared, cooked and served our meal on the deck. They even set up a grill on the deck! The food was excellent, especially the prawns and Phuket lobster. It was a very nice, private Christmas dinner. The restaurant food was also excellent, at both the deck and the seafood restaurant, and breakfast was incredible (plus, it was nice to have the option of breakfast room service, included in the room rate).
We arranged several activities through the resort. A half-day boat trip to Phang Nga Bay was not inexpensive, but the same price as any private boat charter in Phuket and worth every penny - the private boat was a million times nicer than any of the other boats we saw in the bay, the transfers to/from the marina were seamless, and the views of the islands were stunning. Plus, Trisara put together a very nice picnic lunch for us, which was thoughtfully laid out during an island stopover (including a table and pillows for lounging).
We took advantage of the different watersports options several times, and they were a great deal of fun! Kayaks were great and we were able to explore some nearby beaches. We also arranged for an hour long snorkle trip at the rock island off the shore of Trisara, which was amazing, tons of fish (and not too busy if you go in the morning). I accidentally swam into a rock and cut my leg, and when I returned to Trisara the watersports staff were amazing - they very carefully washed, sanitized and bandaged my cuts. They were extremely gentle and thorough, as if they were trained nurses! I was extremely impressed with the care that they took to make sure my cut was fully washed and bandaged.
We went to the spa for facials and the four hands massage. The spa facilities were beautiful, some of the nicest we've seen, with views of the ocean from every room we saw. The massage was easily the best either of us have ever had, extremely relaxing and thorough. The therapists were perfectly choreographed, they must train for a very long time to be so perfectly in sync! The facial was a tiny bit disappointing, since the therapist spent a great deal of time washing her hands and moving around the room compared to what I am used to for an hour long facial (additionally, like at many Asian spas, there were no extractions, so do not book a facial expecting this). In the future I would avoid the facials, but would absolutely recommend the 4 hands massage and would try any other service at the spa - the setup is gorgeous (we watched the sun set from our spa suite between services) and the massage was, again, absolutely incredible.
The best part of Trisara, other than the stunning location and rooms, is the service. The manager and staff go out of their way to make your stay as comfortable as possible. We had a few minor nits, probably owing to the fact that we were there during the busiest time of year - welcome letter in our room was for a different person, library staff in the evening was on a personal phone call for close to 5 minutes before acknowledging us, restaurant made a mistake and took a very long time to deliver one person's lunch when we had said that we needed to eat quickly in order to get to the airport - but these things happen at every fine resort, especially during the busiest week of the year, and at Trisara they were not only fixed promptly, but were overcompensated for. The daytime library staff (who act as a concierge of sorts) were extremely helpful, and when the restaurant was very late getting out my lunch on our day of departure, the restaurant manager not only boxed my food for me but personally drove me up to reception in a buggy (and in addition did not charge for the item, a delicious veggie pizza).
The service at Trisara even extended to our departure. Trisara staff checked us in online and delivered our boarding passes to our room the morning of our flight (they even chose good seats for us, since we hadn't previously chosen any). Once the resort car dropped us off at the airport, we were immediately swept up by two uniformed Trisara employees at the airport, who took care of checking our bags for us and brought us all the way up to immigration, even informing us where to find the lounge once inside the terminal. Phuket airport is small but overwhelming, and was very busy on this particular day, so the airport service was extremely helpful and memorable.
Overall, Trisara was amazing from the second we stepped off the plane in Phuket to the second we stepped back into the terminal. Even the tiniest service glitches were not only fixed, but were overcompensated for. I imagine that any week other than Christmas week, there would not even be glitches. The room was stunning, the number of activities and dining options that they offer is impressive and everything we arranged through the hotel was great.
While there are many nice resorts in Phuket, I can't imagine that any meet the service standards of Trisara, and certainly none have basic rooms with private pools and ocean views. Our only complaint was that we hadn't booked a longer stay - we hope to be back sooner rather than later!
- Official Description (provided by the hotel):
- South East Asia's most intimate and exclusive resort & spa. A sanctuary of privacy, space and simple good taste with supreme service. ... more less
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- Also Known As:
- Trisara Phuket Hotel Thalang
- Trisara Hotel Nai Thon
- Trisara Nai Thon
- Trisara Phuket Thailand