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“Perfection”
Review of Amanpuri

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Amanpuri
Ranked #43 of 96 Hotels in Thalang District
Certificate of Excellence
buckinghamshire
Level Contributor
129 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
“Perfection”
Reviewed April 2, 2008

We have stayed in some of the top rated hotels in the world and we are not easy to please. It took us 2 months of research to find the hotel we thought was right for us in Phuket, had stayed at the Oriental in Bangkok then the Four Seasons in Chaing Mai, both good hotels but this one blew us away.

We had room 105 which is their best room, the views just cannot be described, worth every penny. The staff are just so well trained, the girls are elegant, courteous and anticipate your every need, the male staff cannot do enough for the guests as well. The staff to guest ratio was amazing. Food was consistently excellent, the beach has to be the best in the area, although there are no private beaches around this one is in a bay and the Chedi is at one end and Amanpuri at the other but you get no encroachment at all. After one day the staff remember what you like and deliver it, all low key and total focus on service and doing whatever they can to make your stay perfect.

They have 40% return guests, age profile was varied but some families with exceptionally well behaved children and some older couples that had been coming back for 20 years, everyone seemed to keep themselves to themselves which was wonderful.

If you are looking for a hotel in Phuket and are not price sensitive this is the one, Room 105 if you can get it, if not 103 - promise you will love it.

  • Liked — Position and Service
  • Disliked — Nothing
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
3 Thank biffoBuckinghamshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 25, 2008

I usually don't write reviews but I use this site and I almost cancelled Amapuri because of the negative reviews. I am very glad I did not as we had a wonderful stay at the property. My husband and I tend to travel a lot and stay in 5 star resorts (Four Seasons Punta Mita, Le Sirenuse amongst others this past year) and we are pretty picky travellers. We totally recommend this hotel.

First, the villas. They are nice, spacious and the bed is extremely comfortable. The other reviewers are correct in that the villa does not have the most modern of interiors - i.e. no flat screen or any television etc - but the style is discreet and simple without being old. There is also a CD player so while there is no TV you can listen to music. The bathrooms are huge and the outdoor sala is also very nice. The room was spotlessly cleaned each day and they brought flowers, pastries and fresh fruit every day.

Second, the beach is the nicest beach on Phuket and one of the more beautiful beaches we have been to. White sand that stretches out for a long way and light turquoise water with palm trees lining the beach and the hill beyond. Because the beach is private (it is only shared with the Chedi at the other end) it was never crowded and a lot of the time we felt we were the only ones in the water. The beach was very clean and attendants were standing by with bottles of water.

The only reason I didnt give it a 5 star is the service. While everyone was really nice, it was not the same level as the other hotels we stayed in on our trip like Amansara and Four Seasons Chiang Mai. Everyone at Amanpuri tried to be helpful, it was just that they did not anticipate your every need.

To me, the choice is pretty simple. If a beautiful beach and discreet hotel is what you are after in Phuket stay at the Amanpuri. If it is the latest modern design and technology then this may not be for you. Also, if you are more of a swimming pool person you may want to try one of the newer hotels where each villa comes with a private plunge pool. We are both huge fans of a beautiful beach and we found exactly that together with an elegant property at Amanpuri.

  • Liked — the beach and spa
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Abac72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 30, 2007

The villas are very old and the whole hotel is badly maintained. I thought I would arrive to a glorious hotel, instead I felt being in an ordinary hotel, with perhaps a bit bigger villas then ordinary hotels (but also paying for this). My cupboard almost fell apart, the room was extremely dusty and in teh closte there was rubbish from previous guests.
The service is not good for Thailand, perhaps it is still ok if you come from Europe. People in other hotels in Phuket are much friendlier and better trained.
No way I will come back here, very dissapointing.
Onlythe view is nice, but also this is disturbed when you want to enjoy it, becuase I was lying on a sticky chair; my body almost being glued to it.

  • Liked — View
  • Disliked — Maintenance
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank Yatravelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed August 1, 2007

My wife and I went here back in March of 2005 after the Tsunami and had a wonderful time. I can't say enough about the quality of the service and the rooms. This is the only Aman resort we have been to, so we really don't have a basis for comparison within the chain, but we have stayed at many other top end hotels/resorts and this one ranks up there among the best. Different travelers have different expectations, but I thoroughly enjoyed how the staff was there when you needed them, and then would disappear, only to reappear when you needed them. I'm not the kind of guy who likes the staff to constantly be swooping in to coddle me, so if that's your preference, you may be disappointed. I found this resort to be very relaxing, exceptionally well kept, and high quality. The food was very good. We thoroughly enjoyed the Thai longhouse we lived in. The staff always placed fresh fruit in the room and decorated it with the most beautiful orchids. The bathrooms were wonderful, the beds comfortable, and the teak wood interiors offered a very warm finish. All in all, no complaints. It's been a while since we've been there, but I still recommend it to my friends who are traveling in the region.

  • Liked — The relaxing ambiance.
  • Disliked — Nothing.
  • Stayed March 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Joe_Plenzler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 14, 2007

Just returned from third stay at Amanpuri. It is still a great hotel, with all the things you expect of an Aman - excellent design, understatement, not flashy, expensive (which is not necessarily a bad thing in that it keeps a certain style of guest away) - but its standards have slipped. Not only in comparison to itself but also other Amans, having visited 5 others in the last 16 months. This is primarily about service - anticipating and delighting the guest. They may seem like small points but on the beach you had to ask for more water or ice, or towels to be refreshed. That wasn't the case previously and the beach certainly wasn't full by any means. Having sent a bottle of wine down for the beacb BBQ, no one knew where it was and it wasn't chilled, even though it had just come from our room fridge and reception asked me to bring it down myself - not offering to collect it. One thing that REALLY got my goat was that thay closed the beach BBQ for a private party, on one of the 3 evenings per week they have them - meaning part of what we all pay for is off limits. Not good enough. Why not have it on an evening when there is no beach BBQ or substitute the day for another? Not everyone is there for a week or more. I phoned the management and gave my feedback. Thay said all 24 people at the party were guests. They may have been at one of the private villas and there were only 14 people at the party. Clearly this was an important guest but I think that is irrelevant - services are there for all guests. Sure some things are space limited and it has to be first come, first served. That wasn't the case here and the beach BBQ has a limit of 35 anyway. The way my feedback was handled by an assistant manager wasn't good either - seeking to talk over me whilst I'm giving it and no follow up from the manager when I had said I would be happy to talk to him. Perhaps Aman is becoming money or starstruck. Couple of other points - the management were conspicuous by their absence, there were often mistakes about orders in the restaurant and, finally, I don't want members of staff moaning to me about the lack of guests in summer and therefore the 10% service charge they won't be receiving. Overall a great place that someone from management needs to grip and sort out some simple issues, returning it to its rightful place. I hope they read this review and do something about it - we're going back ! Another guest we met , however, is going back to Trisara, prefering their service, even though the beach isn't as good.

  • Stayed January 2007, traveled with family
    • Value
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
22 Thank Amanjunkie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 2, 2007

Every detail is sophisticated. Very elegant villa. Very nice staff. Wonderful Thai food (Italian restaurant have no interest). What else ? no TV , no flat screen , no, it is not a place for "nouveau riche".

  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank exclusive_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 17, 2006

The last few reviews have not exactly been great, but truthfully this place is still the best place to go in Phuket. Yes it is expensive and I think people do expect for the money the world at their disposal, but what makes this place is the subtle things.

I have been there twice and at different times of the year (low season and high season) and it really does attract vastly different types of people. If you can go in High season and avoid the arrogant champagne swigging eastern europeans.

The rooms are looking a bit on the old size and they are going to get re-furbed quite soon, but they are in a traditional thai style and they are clean.

The new spa is expensive but good with and the food at the restaurants is excellent. The beach bbqs are a must and they have a huge fleet of boats at your disposal.

The beach is also the best on the island and the next door Chedi hotel is also an excellent alternative choice.

Overall a excellent hotel, looking a bit dated but all those celebrities and royalty that still go along can't be too wrong.

  • Liked — bathroom and shower
  • Disliked — looking slightly old
  • Tips/Secrets — go here only if it is time to splash out....i.e. honeymoon
  • Stayed April 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
16 Thank CrisHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amanpuri

Property: Amanpuri
Address: Pansea Beach, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Thalang District
#22 Top resorts Hotel in Thalang District
#31 Spa Hotel in Thalang District
#34 Family Hotel in Thalang District
#34 On the Beach Hotel in Thalang District
#39 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Amanpuri 5*
Number of rooms: 83
Official Description (provided by the hotel):
Amanpuri (place of peace) was built in 1987 and became Aman's flagship property. Reflecting the style and elegance of Thai culture, the resort's graceful pavilions and villa homes are situated in a coconut plantation on a headland overlooking the Andaman Sea. Elevated walkways connect pavilions to the resort's private white sand beach and facilities, including the first Aman Spa. With a fleet of luxury cruisers, Amanpuri offers the opportunity to explore the Andaman Sea. ... more   less 
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Also Known As:
Amanpuri Hotel Thalang
Amanpuri Hotel Phuket
Amanpuri Resort Phuket
Amanpuri Phuket, Thailand

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