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“Could be better” 4 of 5 bubbles
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #18 of 94 Hotels in Thalang District
Certificate of Excellence
Dubai
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Could be better”
4 of 5 bubbles Reviewed May 1, 2014

Hotel needs some renovation.
Pool surrounding is very rough and kids ended up with lots of cuts and bruises.
Mosquito land. We tried all possible ways but nothing helped.
Location is ok but far from the city.


  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
4 Thank MO091970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, May 11, 2014
Dear MO091970,

Thank you very much indeed for sharing your experience with us. I am sorry to hear that we could not give you a better stay but, your feedback has been taking note of. We spend a lot of time and resources to maintain our resort in top condition. Our diligent annual Villa maintenance program is the key to keeping these individual homes in best condition.

We are in the process of fixing the sandwash area and smoothing the edges. I am so sorry to hear about what happened to your children. I sincerely hope they are doing well.
In terms of mosquito eradication, being in the tropics, we take several preventive measures to reduce them, These include cold fogging, the use of plugged in electrical repellants in villa, Eucalyptus oil creams etc. Apart from this, our housekeeping ensures that they keep doors and windows closed during cleaning and turndowns.

We are only about 25 minutes by local taxi from Phuket town or about 40 minutes from Patong. We also have a shuttle van in the morning and afternoon for our guests to visit these locations. I do hope you were aware of this facility.

Best wishes,
Sriram Kailasam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed April 30, 2014

Our second trip to the Banyan Tree in Phuket did not disappoint. The staff are friendly and wonderful at all times. The setting is brilliant and the facilities are fabulous. We hear it is about to get a revamp so will be even better then. I would highly recommend the 2 bedroom pool villas. Perfect for us! We love the buggies that are there at your service 24 hours. It was also fun riding our bikes around the stunning frangapani lined laneways! Love it!

Room Tip: The most amazing big king bedroom and bed! Dining can be costly within so also venture to the beach...
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  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
Thank EmilyAnn71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, May 11, 2014
Dear EmilyAnn71,

We love to hear what we still made an impression on our returning guests. We are very fortunate indeed to have several regular patrons!

As we enter into the 20th year of this special hotel’s existence, we are taking several initiatives to showcase our brand and this special resort. We are grateful for your feedback.

In fact, we can’t wait for your return in September.

See you then,
Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

Really hard not to give this 5 stars as you feel like you are being treated like royalty.. from the moment you arrive, the staff are fantastic, even helping us to track down the sunglasses our daughter left on the minibus. The facilities are what you'd expect for the price - fantastic pool, incredible food, luxurious rooms and an amazing attention to detail everywhere. This was a real step up for us in terms of hotels (a treat at the end of a 2 week trip) and although we loved it, it's probably not something we'd do for more than a couple of days as (for us) it's almost too much ... but if you like the best things in life all the time, then this is definitely for you.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marky1965Brum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, May 14, 2014
Dear Marky1965Brum,

Like any hotelier, it is a great start to the day with a good appreciative review of your property being shared to fellow travelers through this forum; thank you very much for your wonderful feedback.

All the features you have mentioned are what Banyan tree associates thrive on to make the perfect holiday even better. We are very happy to have made an impression and hopefully created a\some great memories for this family holiday.

Marly1965Brum, returning guests hold a special place at Banyan Tree Phuket; The team’s faces light up when they see a returning guest! So, we definitely look forward to your return for another great stay.

Best wishes,
Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, RI
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed April 28, 2014

I wanted to share our experience of Banyan Tree Phuket and how impressed we were by the overall level of service.

Our villa was beautiful, our private pool provided plenty of opportunity to relax during our trip in Asia and everyone at Banyan is dedicated to exceptional service.

Some of the things we enjoyed:

- We got a standard pool villa, with a bedroom, a pool big enough to cater for a group of 4-6, modern fixtures throughout (rain shower, separate wash areas) ample closet space and the full gamut of mods-cons: Fully functioning A/C, ironing board and iron, safe, clean towels every day, pool towels, personal products, hair dryer, etc. The villa provides electrical adapters for phone/tablet. It was cleaned thoroughly every day and we had zero reasons to complain. Villas are beautiful, with wood throughout but very modern all the same. We truly appreciated the endless supply of free drinking water bottles.

- The breakfast that is included is a model of decadence. There are traditional fares from all over the world (Chinese, Western, choice of juices and so forth) but, ultimately, I was puzzled to see customers opt for bacon and eggs, given the staggering choice of excellent Thai, a culinary culture that has turned food into an art-form that would make the French and the Italians pale with jealousy. Please, do not miss the crab curry. It’s positively amazing. Check this: The coffee is freshly roasted every day. If you’re a coffee drinker, this will make a big difference to your morning routine. You can also order champagne. On weekends, show up either early or a little later as it does get somewhat busy.

- Our pool was the greatest thing in the world: Partly in the sun and partly shaded, total privacy, it’s great for families, but it’s even better for couples. If you are going on a honeymoon, you will absolutely love this. There are plenty of sun beds, a table if you want to have room service by the water and other places to lounge. The entire pool area was spotlessly clean and jumping in the water right out of bed or late night and floating around while gazing at the stars is so amazing it’s difficult to describe. This is where we spent most of our vacation.

- The private hotel beach is easily accessible and is truly one of the most beautiful spots I have ever seen (I’ve been all over the Caribbean and nothing compares). Getting lunch and drinks is no problem at all. Do not let other reviewers worry you: We had no jellyfish.

- The service was unbelievable. Every single person working in the hotel is committed to making your holiday a success. You can borrow bicycles to get around the property (it’s quite big) or you can use the armada or golf buggys that transport people around.

- If, like us, you are on an extended trip, you can get laundry done cheap at one of the stalls at the beach. You have to leave it overnight and it will run you around 10-15 dollars US for a normal load.

- In spite of everything I have read about Phuket, we had very few mosquitoes. As long as you keep your windows closed at night, they are absolutely not a problem. You also get a little electrical repellent unit in the room.

- If you want to sample food off the property, you can get the shuttle to the residence’s front entrance. Walk up the little a little ways and head for (1) the Friday night market (excellent Thai food at 1-3 US dollars) or Sirada Panpetch’s spectacular Ta Wai cooking school (free shuttle to and from the hotel).

We absolutely loved this place and we hope to return soon.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank karelva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, May 19, 2014
Dear Karelva,

On behalf of the Banyan Tree Phuket family we would like to thank you for a lovely and very detailed review on your most recent stay with us!

When visiting Thailand, one of the most important parts to discovering the country’s rich culture is to try the local cuisine. I am therefore glad to hear that you were tempted to try the local Thai delicacies at our breakfast buffet, and also visited the local night market which is only a few minutes away! I do hope you also enjoyed the cuisine of our signature Restaurant Saffron which serves contemporary Thai cuisine.

Thank you also for your positive comments on our spacious pool villa and the Thai hospitality provided by our associates, it was a true pleasure for me to share your feedback with the entire team.

We are happy to hear that you are planning to revisit the Banyan Tree Phuket soon! Please do not hesitate to contact us directly, we would be pleased to assist you with your reservation to ensure that your second stay with us will be just as memorable as the first.

Until then we wish you all the best.

Warm regards,

Sriram Kailasam
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

Beautiful Property, Warm welcoming staff, Spa Sanctuary Pool Villa offer Total Privacy.Fruits , Champagne ,complimentary massage, High tea & Lavish Breakast all is taken care of.
Spa massages were excellent.Had a wonderful stay.
would recommend to couples going to spend time together.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with BanyanTree.com

Helpful?
2 Thank Msachar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, April 30, 2014
Dear Msachar,

Great to hear that your holiday was good enough for you to recommend it to others. The Spa Sanctuary is my personal favorite villa type amongst our stable of beautiful reomantic villas. It is secluded with great views and a spa program that rests, relaxes and rejuvenates you. You can take it all in at your own pace. The beautiful daily morning and evening rituals finishing with romantic turndowns are great reasons to visit the Spa Sanctuary. There is absolutely something for everyone to enjoy!

Kind regards,
Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

After 3 nights in Bangkok (and the madness of Songkran), it was a complete delight to stay at the Banyan Tree. Initially I was a bit sceptical - bit clinical and not authentic/can staff be this genuine? - however, we have had one of the best holidays ever. The attention to detail is impressive, as is the level of service and attentiveness (even to the General Manager and the way he interacted with guests, remembering who you were and where you came from).
The food is excellent and a complete indulgence. We experienced all of the restaurants (not a cheap holiday!) - the Saffron was good, Tamarind also if you like sushi and sashimi; Tres was a special treat for our last night. However, our favourite experience was the Sunday brunch, which combines fresh shellfish (cold or grilled), tapas, meats, choice of wok dishes and barbecued meat. All of this with a live jazz band.
The Spa experience is expensive, but well worth it.
We actually found the beach to be a good contrast to the 'neatness' of the Banyan Tree and had some good lunches at Tony's. Swimming was a bit of a problem on some days with jelly fish.
Would definitely explore the Banyan Tree hotels elsewhere and have no hesitation in returning to Phuket and this hotel.

Room Tip: We decided to fly business class and have a basic room, which we found the best option, as even thes...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Derek110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, April 30, 2014
Dear Derek110,

Thank you very much for your review. I am glad to hear that we turned around you foreboding and skepticism with good attentive service, superb culinary and soothing spa treatments.

I truly look forward to my interaction with our guests over a breakfast croissant or evening cocktails or our signature dishes. It is the best way to get feedback and exchange information or to borrow the phrase, get it straight from the horse’s mouth!

You seem to be a foodie, a man with similar interest! Our location affords great choices not just within the resort but, also over 25 dining options within Laguna and plenty more along the beach to suit every occasion and palate.

Dear Derek110, now that you have discovered the world of Banyan Tree and Angsana, I hope you will explore the 32 other properties that we have across the globe.

Best regards,
Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
1 review
5 of 5 bubbles Reviewed April 25, 2014

I would like to thank you and all of your staff for the warm hospitality in your beautiful resort throughout our honeymoon holiday. The atmosphere that you and your team create is a a huge and warm “home” with lots of “family members”; by this harmony, me and my wife enjoyed every moment in the facility. I appreciate your management model and congratulate you and all The Banyan Tree team on this fabulous achievement.

We left Phuket and Banyan Tree with lots of good memories and hope to come back soon.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank engin y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, April 30, 2014
Dear engin y,

On behalf of Banyan Tree Phuket family, I would like to thank you for your contribution after your honeymoon. Couples have been enjoying Banyan Tree Phuket’s romantic setting; newly married couples or couples returning to rekindle their passion or guests just taking refuge under the Banyan Tree to rejuvenate

The Banyan Tree Spa Sanctuary is the perfect stop for couples, it is a resort within our resort tailored to honeymooners. I do hope I will see you back for your first anniversary. In order to celebrate our brand’s 20th anniversary, we have several great promotions. I wish you both a long life together and lots of happiness and good health!!

Besh wishes,
Sriram Kailasam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banyan Tree Phuket

Property: Banyan Tree Phuket
Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#9 Top resorts Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#14 On the Beach Hotel in Thalang District
#15 Spa Hotel in Thalang District
#17 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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