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“Paradise in Phuket”
Review of Banyan Tree Phuket

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Banyan Tree Phuket
Ranked #19 of 96 Hotels in Thalang District
Certificate of Excellence
Hong Kong, China
Level 6 Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Paradise in Phuket”
Reviewed June 2, 2013

We stayed in one of the private pool villas and it was AMAZING!!! From the service to the spa to the hotel staff greeting you wherever (even from like 20 feet away!). First of all, the driver came to pick us up from the airport (THB1700 for a van) and it was around a 30-minute ride. Check-in was smooth, and we rode the buggy to our villa. It's around a 2-minute ride on the buggy from the hotel lobby to the villa (or a 4- to 5-minute walk by foot). Though thunderstorms were in the weather forecast, it didn't rain at all during our stay. We stayed in the resort the entire time. I went for the Lomi Lomi massage as well as the Royal Banyan package at the spa. Both treatments were absolutely divine! The therapists were well mannered and well trained, and the ambience (including the scents!) was perfect! We ate at the Watercourt, Saffron, Tre and the restaurant overlooking the golf course. Food was alright though dinner was expensive; service was impeccable. My kid got to eat free (kid's meal at lunch time) at the restaurant overlooking the golf course. The breakfast buffet boasted a variety of choices, and you will leave the breakfast table full! The private (stretch of the) beach was only a minute away from our villa. But for some reason, every time we went, the red flag was up!... Wrong timing, I suppose, but then again, we enjoyed our time in our private pool! The backyard, complete with lounge chairs amidst luscious greens, also overlooked the lagoon. There is a boat (complimentary) that takes you to the other resorts.
What I want to emphasize is the remarkable service! We got complimentary bubbly as an anniversary gift on the first day (we went to celebrate our anniversary). One day, I had asked customer service to have someone make up the room while we went out to lunch, since my kid needed to take an afternoon nap. But when we returned, the room wasn't made up yet. I called them again and asked them to come later on in the afternoon, after my kid finished his nap. Anyway, they gave us a (huge) complimentary food basket and apology note just for coming late! All in all, it was a relaxing vacation. We had a fabulous stay here, and we will definitely be back!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BB100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, July 1, 2013
Dear BB100,

Warm greetings from Banyan Tree Phuket. Thank you so much for your wonderful feedback! It has been shared with the rest of the team and we shall keep up the good work. I am delighted to hear that you had an amazing holiday with us in enjoying a series of great service experiences by our team. I am particularly pleased to know that you got to indulge in the spa treatments. Apologies for not making up the villa as there seem to have been some miscommunication. However, glad that we could turn it around. It is rather unfortunate that the beach conditions did not allow you to swim but, hope you will return before October when the weather is better and to take advantage one more time of the “Family Fun Package” where kids below 12 dine for free in all of the hotel restaurants within the Laguna plus free golf, tennis etc.

Warm regards,
Sriram Kailasam
General Manager
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2013 via mobile

We stayed for 2 nights in May 2013. The service is top notch and consistent from concierge to cleaning staff. We had a mosquito problem with our first garden deluxe villa but were transferred to another room without any incident. The room was clean and well furnished. The bed was a little too soft for my bad back. We were provided a mosquito net for our bed so never had a problem with mosquitos. The free bikes were nice to have and helped us get around the large property. The buggy service was also very nice and FAST! Everytime they were at our villa within a minute or two. The beach was unswim able during our stay due to rip currents. The Saffron restaurant was moderately priced and delicious. The spa is excellent but overpriced. Taxi fares to and from the resort is the worst part. It is 700 Bhatt to get anywhere.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hwangdds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, July 1, 2013
Dear Hwangdds,

Thank you for your balanced review. I am proud to hear that from our concierge to housekeeping to the Spa, all our associates have made your stay special. Being within an integrated resort with access to so many hotels, shopping and activities all easily accessible with our free transfer services are a tremendous advantage to holidaying here. Although depending on weather patterns, the currents do allow one to swim, we err on the side of caution. However, I do hope that you enjoy a great sunset, kayaking or canoeing in the lagoon. While we understand that we are not close to Patong or Phuket town, this is what makes Laguna a peaceful oasis. . I also want to highlight that the hotel provides free pick-up and drop-off to Phuket town and Patong for a nominal amount. While the Phuket local government is trying to enforce a “Meter” taxi system, it is in its infancy. This means one has to rely on fixed price taxis to get around. Dear Hwangdds, thanks once again for sharing your holiday experience.

Warm regards,
Sriram Kailasam
General Manager
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Worcester, United Kingdom
Level 5 Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed June 1, 2013

This is one of the best hotels we have stayed in, our pool villa was amazing, close to both the lagoon and the beach, highly recommended if going to Phuket, the complex transport is regular and free, breakfast is amazing!

Room Tip: Go for a pool villa!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, July 1, 2013
Dear Peter G,

Thank you for your positive review on our property. As much as you enjoyed our hospitality, we do enjoy your patronage and the fact that you are sharing with others. I can’t agree with you more in that our pool villas allow you to indulge with someone special. We look forward to having you with us soon to experience our world class spa treatment, sumptuous Sunday Seafood Brunch at Watercourt and spectacular sunsets with your loved one,

Warm regards,

Sriram Kailasam
General Manager
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Phuket, Thailand
Level 6 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 1, 2013

Banyan Tree is synonymous with luxury so expectations are high upon arrival but in true 5 star style a mood of enjoyment and relaxation is inspired immediately after arrival. It's the little things that make the difference, welcoming guests by name and a personal tour of our accommodation sets the mood and level of service to be expected during our stay. The lady that welcomed us also took a moment to highlight features of the resort that shall make our stay more enjoyable.

Our villa was comfortable, featuring soft lighting, large bathroom, outdoor jacuzzi and tropical landscaping. The chilled champagne and fruit basket caught our attention upon arrival - what a wonderful welcoming gift that instantly creates a sense of luxury. Small features in the room such as candles and oil burners are a notable inclusion that also really enjoyed.

The villa featured all the expected comforts however only criticism is the size of the lounge and access to the bed. Considering the lounge is the only place to sit down within the villa we felt it was a touch to small and uncomfortable, also the bed was quite uncomfortable is only 15cm above floor level hence it kind of feels like sleeping on the floor. Fellow older guests complained about difficulties getting in and out of the bed because it is so low..

On our first day we enjoyed the complimentary bicycles to cruise around the resort, it is much larger than expected and we really enjoyed the adventure. We felt very safe and had great fun exploring all the tracks.

Dining at a Banyan Tree was a great experience, the level of service is exceptional. At any moment we wanted to order or ask a question staff were immediately attentive.. simply cast your eyes in the direction of staff and they are with you in a flash to provide assistance.. We dined at the Tamarind restaurant and ordered Japanese dishes, food was ok although we flet better quality could be obtained from other nearby restaurants outside the resort, we both also awoke the next morning with sore stomachs.
Breakfast Buffet is fantastic, great range and options to suit all preferences. Who would think mango sticky rice for breakfast would be so popular! Buffet included Western, Thai, Chinese and even Japanese..

Points I hope the resort reads from this post;
*On the first night the maids arrived at the villa at 10pm for turn down, bit late to be offering at this time and was considered more of an inconvenient intrusion.
*Second day, our room service plates were placed at the front door by the maid and they stayed there for an entire day attracting ants and flys.
*We love the little gifts every day, what a great touch and way to remember the great experience long after checkout.. Really appreciated this !!
*Cocktails at Breakfast and Elephant appearances are great ways to put a smile on the guests faces every morning. A wonderful touch, the Korean and Japanese guests all loved the elephant and I'm sure made their stay so much more memorable.
*All the staff around the resort were so friendly, It is so welcoming to receive a big smile and hello from all staff as we explored the resort. Cleaners, gardeners, technician and even outside contractors all contributed to our daily smiles ... :)
*We returned one evening to observe a wonderful Thai style buffet meal set up at the Safron restaurant, this was disapointing because we had actually just gone outside the resort for a traditional Thai meal and had we known this was being served would have dined at the Buffet - the food looked sensational ! I would reccomend the resort prepares a notice board or includes any special dining options on the daily activities notices.

We tried the Spa treatments also, all very nice but massively overpriced compared to local rates, guess it is to be expected in a resort like this.. 1hr Oil massage at Banyan Tree cost 4,200THB, local Massage & Spa shops charge around 400 THB. It was a very nice experience but dont feel like it is value for money.

Pool area is great, there is a horizontal waterfall in the pool which is fun to carried in. The small private steam rooms are also great however access to them is very poorly designed.

There are daily activities however we didnt find out about them till the last day, I booked in for the tennis session and had a great hit with the instructor (Khun Pas). really enjoyed the exercise and the tips he passed to me for improving my tennis style.

We really enjoyed the stay at Banyan Tree Phuket and would definitely return,
Highlights were the small gifts every day, the rooms (and how well equipped they are), bike riding and the landscaping.
Negatives were the comfort of the bed and sofa in the room.

Room Tip: All the rooms appear to quite similar, we were located close to the main lobby which was convenient...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Scview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, July 1, 2013
Dear Scview,

Thank you for taking your valuable time in sharing us 360 degrees feedback. It is always a pleasure to read through a well-balanced elaborate review; it not only served as an inspiration but also opportunities for improvement. We are glad that your stay was almost perfect with a few suggestions. We realize that it’s the little things that make the difference leaving the first and last impression on our guests. Although you have pointed out more positives than negatives, I am addressing the areas for improvement as these are key for us and the readers.

It appears that you have selected to stay in our deluxe villas which have the Thai style “Than” mattresses which are actually very comfortable as they are not based on springs. However, when we get feedback that they are slightly uncomfortable to get in and out of, we are happy to raise the bed height with a second mattress. Your point regarding the lounge chair is noted. As regards to the Japanese cuisine, we are very fortunate to have a very experienced Master Japanese chef. He hand selects seafood for the restaurant and you can rest assured that he would not accept anything but, the freshest. We are particularly wary of quality and freshness given that we are in the tropics. Our chef has been made aware of your feedback. As regards to communication of F&B events in the resort, I am surprised because, we have a “Daily Activity Sheet”, a daily newsletter which is left in every villa to advise guests of the weather for the day, beach conditions, F&B events, Activities for kids and adults with timing, scent of the day etc. It looks like you missed it. We are now working on an electronic version to send to your smart gadget or phone, should be launched soon. I am glad you enjoyed our Spa treatments and admittedly our prices are a bit on a high side but the quality of our highly trained therapists and treatment villas are truly superior.

Dear Scview, I truly admire and appreciate guests, who give such balanced objective reviews. We look forward to welcoming you back in the near future and I hope you will try our signature pool villas, which have normal raised beds!! Safe travels,
Warm regard,

Sriram Kailasam
General Manager
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Manama, Bahrain
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 30, 2013

The hotel, staff, rooms and view where outstanding. I have enjoyed every minute I stayed in Banyan Tree. They are willing to do what ever it takes to make your stay pleasant and comfortable. The house keeping are amazing they clean your room twice a day. The breakfast buffet was from heaven. You name it you will find it. The spa was like a dream. The golf course was beautiful. You are treated as a King.

Room Tip: Any Villa is a great room
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Munther J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 14, 2013
Dear Munther J,

Congratulations on tying the knot! On behalf of the entire Banyan Tree family I would like to wish you all the best for a long and joyful journey together.
Thank you very much for this great review and for complementing our housekeeping service, the breakfast buffet as well as the spa treatment. I am very pleased to read that our associates manage to make your honeymoon in Phuket an unforgettably romantic one. We hope to welcome you back to our resort in the near future, hopefully for one of the many wedding anniversaries to come.

Warm regards,
Sriram Kailasam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrnambool, Australia
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 26, 2013

We stayed in a pool villa which was absolutely stunning. Very spacious, beautifully appointed with our own 10m x3m pool which we could step into from the bedroom! it also had a lovely garden. Frangapanni trees, a sala and more garden through to the lagoon.
The resort is large but bicycles are provided free of charge.
The main pool area is fantastic.
The spa would be the best we have encountered.
We will stay there again.

Room Tip: Definitely stretch to a pool villa.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarryRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sriram K, General Manager at Banyan Tree Phuket, responded to this review, July 14, 2013
Dear GarryRA,

Thank you very much for your kind review coming from the wonderful Warnambool in Victoria (hope it is this one that you stay in!), which I have had the pleasure of driving while on the Great Ocean road. It is wonderful to read how much you enjoyed the privacy and comfort of our pool villa. I am particularly happy to hear that your treatment at our Banyan Tree Spa was the best you have ever encountered and will surely pass your positive feedback on to our dedicated spa therapists. For your next visit, I recommend you a stay at our Spa Sanctuary resort offering packages with unlimited massages in the privacy of your own Thai Sala. We look forward to welcoming you back to Phuket in the near future.

Kind regards,
Sriram Kailasam
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Hong Kong, China
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 24, 2013

We stayed at a deluxe room of the resort for a night in May 2013.
We found more than 20 mosquitoes in the rooms. Each of us was bit by mosquitoes for over 20 times, even we are adult. We saw some children in the resort were even worse. By the way, the complimentary incense sticks were good method to keep the mosquitoes away.
The in-room small pool and jacuzzi were not clean. We spent some of our time to clean it ourselves.
We called room service for the temperature problem of the jacuzzi. Oh my god! The duty engineer poured water by a pipe for gardening to the jacuzzi.
We've ordered a taxi for the following day at the time of check-in. However, they did not arrange when we checked out. They said the cost for the taxi is about THB700 but the taxi driver with poor attitude charged us THB1100. At the end, we did not take his taxi and we were scolded by him in the main lobby. The front desk staff did not help us but justified the charge for the taxi driver. Finally, we took free shuttle bus to canal village and transit another taxi with THB700.
There were some renovation work in the main lobby. The partition suddenly fell down at the time we were waiting taxi. My aunt was shocked at that time and she nearly fell into the small pool in the main lobby.
Anway, the Spa service is surprisingly good. We can find any better in Phuket afterwards.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with BanyanTree.com

Helpful?
2 Thank hunghungcheung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Banyan Tree Phuket, responded to this review, June 12, 2013
Dear hunghungcheung,

Thank you for taking your time to share with us your feedback. I am sorry to hear about the mosquitoes bites you have suffered. Aside from the external measures such as bi-monthly fogging we also have several in-villa measures such as, herbal sprays and electric mosquito repellant provided in guests’ villas. On request even mosquito nets are available. We do recommend guests not to leave their villa doors open at dusk to assist in the effectiveness of these preventive measures. However, the beauty of being in a 120 acre landscaped green area in the tropics does bring the presence of mosquitoes; fortunately, they are not overwhelming and we have managed to co-habit. I am sorry we could not prevent it despite our best efforts.

I take note of your feedback regarding the Jacuzzi. I believe, you had mentioned that water in the Jacuzzi was too hot and our engineer used a tap in the villa gardens to mix some room temperature water to temper it. I can assure you that the garden tap is treated water similar to the water in your shower, hence perfectly safe to be used. As for the cleanliness, you should not have to clean it as Housekeeping cleans it before guest arrival. Our Executive Housekeeper has been made aware of this and the team shall pay closer attention to details.

As for the taxi charges, after investigating, I found that the taxi charged THB 700 was for 2 people but you had a party of 4 so they recommended you getting a bigger car for THB 1,100. Perhaps there was a miscommunication or lack of understanding that you preferred to go in a regular taxi. Your feedback has been shared with Rooms Manager and Assistant Front Office Manager for improved assistance in such matters.

I am glad that your aunt did not fall into the pool as I was in the lobby at that time and yes the heavy gust of wind did blow part of the scaffolding. However, there was no reason to worry as they were in another part of the lobby from the reception. More significantly, the works in the lobby has been completed

Dear hunghungcheung, thank you very much for extending compliments to our Spa service. I sincerely appreciate you giving us valuable feedback and pointing out key issues that can be worked on. I hope this one visit does not mar your perception of Banyan Tree Phuket and you will give us another chance,


Warm regards,

Sriram Kailasam
General Manager
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Additional Information about Banyan Tree Phuket

Property: Banyan Tree Phuket
Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#10 Top resorts Hotel in Thalang District
#15 On the Beach Hotel in Thalang District
#16 Spa Hotel in Thalang District
#18 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Official Description (provided by the hotel):
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand

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