Stayed at 2 bedroom loft - Cozy Grande
Verdict: TOTALLY HORRENDOUS
3 days before arrival, I sent them an email asking if rooms come with hair dryer, they only replied on the very day we arrived!
1. Upon checking in, the coffee table in the room had sticky stains which were not wiped! After room make-up the next day, stains were still there; even right up to our last day of our 4 day stay!!!
2. Since check in until check out, stains on the floor tiles were not cleaned. Sofa had some stains, so were curtains. Ash tray not cleared after make-up room; staff was probably texting on their hand phones while doing work???? How can you forget cleaning the ash trays? Basic!!!
3. Some bath towels had numerous holes the size of a 5 baht coin!
4. Aircons were not clean. So obvious, dust clearly on the exit lourver vanes.
5. My wife requested for an extra set of toothbrush- but it never arrived.
6. Only about 8 x 4-seater tables at the breakfast area. Not enough to cater to guests.
7. Only 3 staff manning the breakfast during peak hour- clearly short handed. Staff visibly stressed and trying to cope.
8. No bacon at breakfast. Breakfast runs out fast and limited replenishment.
9. Jacuzzi makes a very loud noise when turned on. And it takes likes 2 hours to filled up to thigh level! Once water is turned off, after half hour, we realized half the water had drained out somewhere, somehow. Incredible!
10. You only get just a sliver of seaview, and its about 2kms away.
11. Hardly any smiles or greetings from staff as they pass the guests. Very unlike the treatment one gets from similar premium dollar establishments. Disappointing.
12. A few cups had hard-to-remove stains at the bottom. small issue though.
I have never written any review on my other bad hotel stays, so this coming from me, speaks volumes of my dissatisfaction. We wasted US$1000 over 4 days !
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- Also Known As:
- The Quarter Hotel Thalang
- The Quarter Resort Phuket Thailand