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“Dreadful. Never experienced such lazy and disinterested staff”

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The Quarter Resort Phuket
Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dreadful. Never experienced such lazy and disinterested staff”
Reviewed January 6, 2013

A group of us stayed at the Quarter for a week over New Year 2012/13 and we all felt the service and the staff attitude was terrible.

They spent more time chatting on their phones, texting and hanging out in unoccupied guest rooms than they did anything else. When you made a simple request like getting a beach towel they vaguely pointed you toward reception and went back to texting and ignoring you and then you would wait for 40 minutes for someone from housekeeping to get the message and meander over to get a towel for you. It would have been comical if it wasn't so frustrating. The sight of one staff member who was supposed to be sweeping the floor just moving the dirt from one side of the room to the other so she could concentrate on her phone call was Faulty Towers esque.

One of our group booked a transfer back from the beach one day which just didn't turn up. After they had walked back they made their feelings known at reception and they were promised the hotel manager would be in touch....suffice to say they are still waiting and they checked out 3 days ago!

The most annoying thing was the staff knew that the service wasn't anywhere near up to scratch but they just looked like they didn't care. We were there a week and we didn't see any kind of management the whole time so I am guessing the staff just did what they wanted.

It is shame as the rooms are nice and the hotel is in a good location but unless they invest in some serious staff engagement and training I would never go back!

  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (35)
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English first
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 6, 2013 via mobile

First impressions were very positive: website photos reflect accurately the boutique hotel rooms and pool. We had a poolside room (cozy deluxe) chosen for its 2 room configuration allowing our infant child to sleep in a separate room in her travel cot. This worked well as both rooms have air on and blackout curtains. Also positive was the quality of the room service food. Finally, front desk organised a member of staff to baby sit for us one evening (although we suspect the 350B per hour was a very generous rate).

However, there are significant shortcomings in the overall experience and I suspect some of the unconditionally positive reviews below may not be genuine. Specifically:

1. Location is not great: the hotel is at the top of a steep hill and a 10min walk along a very busy road to Surin Beach.
2. Room contained the bare essentials and lacked obvious touches you expect at this price point ie rug, iPod doc, shelf in shower, kitchen lacked pretty well everything...we kept asking with little success
3. Attention to detail lacking - DVD player broker, touch broken, filthy sun lounges, dirty room service plates not collected till midday etc
4. Breakfast: very disappointing, with the exception of the omelettes
5. Staff: pleasant but very few spoke even basic English...very surprising given the hotel is clearly targeting foreign tourists. In addition, the house keeping staff were seen on more than one occasion either sleeping on sofas or watching TV in guest rooms, presumably during a room clean.
6. Privacy: we were lucky with room 308 which is at the end of the poolside walkway....all other rooms lack privacy
7. Hot water: shower was only just warm enough and the spa outside (all rooms) was unusable due to water temperature.

Stayed January 2013, traveled as a couple
Helpful?
2 Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Thalang District hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 4, 2013

The property itself is nice, spacious rooms, very clean and friendly staff.

The pool is long and narrow and a little on the chilly side with loungers in the water. A better idea in theory than practice as you've nowhere to put iPod, books etc and the towel ends up getting wet easily. Also a large step up into the pool, not so easy for kids or anyone with limited mobility.

Also on that point the Quarter is up a very steep hill that would be challenging to walk up for anyone who isn't quite fit. There is a shuttle bus a couple of times a day to the beach which is otherwise a 15 minute walk away along a main road with less than great pavements. However be sure to book pick up with the desk and confirm. We were left without a pick up and had to walk up the hill after having booked it and waiting for 20 mins at the beach in the rain. Apology and follow up on this was almost non existent. The desk staff said they would check what happened and speak to the manager for us but nobody came back to us.

If you take a taxi to the beach it's a rather expensive 300 baht for a very short ride.

Breakfast is also a bit hit and miss with a mix of Asian and western stuff. We stuck mainly to fruit and toast with some eggs made for us and was fine.

Also our room wifi didn't work the whole 5 days we were there. Again we spoke to the desk staff several times but it was never fixed. We could pick up wifi from other rooms but signal was poor and kept having to log in repeatedly rather than the wifi automatically finding. This became annoying when logging in 5+ times a day.

Taxi we booked via the hotel to the airport was also 20 minutes late in arriving so you may want to give extra time.

Overall the Quarter was nice but could have been better with improved staff training and attention to details. Probably not the best location for anyone with limited mobility either.

  • Stayed January 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank JLo71UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
91 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 10, 2012

The Quarter is everything the photos show. We had the deluxe 3 bedroom suite, and found the rooms to be very clean, fantastic views, and great decor. We found it a little out of the way and spent a bit of time travelling to and from Phuket, as most attractions were in that direction. The staff were exceptionally helpful, when we asked if they could do something about the railings on our 3 story high suite, that had such big gaps, if one of the children skidded, would have fallen straight through. They boarded up all of the railings, which made us relax. The buffet breakfasts were fantastic. Great selection of both western and local dishes. You can ask for omlettes or eggs from the chef if you wish. The only thing that gave us some dissapointment was at the end, once we had filled in our questionnaire, we were told we needed to pay an additional $220 Baht as they couldnt find the slippers (which I might add are those disposible ones) and a glass. After we told them that we hadnt taken any of the slippers, they went in and had another look, to find them there. It was dissappointing after spending 10 days and a significant amount of money, they wanted to scabble over the equilivent of $2. It was just the way they went about it, came across a bit rude. Also, while there is a kitchen, there is nothing to cook with, very few utensils, and absolutely nothing to use to clean up ie: cloth, broom, etc. We had to wait until roomservice came, which was always very good, but with 4 children, the place got pretty messy between service.

Room Tip: if you have children that are climbers, ask for a ground floor.
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  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Leanna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 7, 2012

Have just spent 5 nights at The Quarter. Was a bit worried how I could cope with the steep hill up to the Hotel, but managed very well. The Cozy Deluxe room was huge compared to most hotels I have stayed in. The bed was perfect for us (not hard), the breakfast was very good - don't expect full american buffet! and the pool was great.
About a 15 minute walk down to Surin Beach - wonderful massages by the beach.
Would definately recommend this hotel @ Surin Beach.
The staff were very friendly and helpful.

Room Tip: The Cozy Deluxe was just perfect for two and would imagine a couple of children could stay there too...
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  • Stayed November 2012, traveled as a couple
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Helpful?
Thank Trish F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 30, 2012

This was my third hotel in a seven day short break in Phuket. Having read the reviews of this hotel I was expecting good things, and The Quarter delivered... It is beautiful, in a word. The room was amazing, the pool and environs were fantastic and overall probably represented one of the best value for money hotels I have ever stayed in. Ill be back !! Thanks to all the staff who were more than helpful and welcoming.

Room Tip: Just go and stay there, thats all I can say
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  • Stayed October 2012, traveled solo
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Helpful?
1 Thank PassportToFreedom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 20, 2012

The hotel was even better than we expected; we're not very picky in general but this hotel had everything we wanted and more. In particular, the room (more like a suite) was very spacious and consisted of 4 sections. The entry had a private jacuzzi, then was the living room, then the main bedroom, and lastly the bathroom. Right outside our suite was the swimming pool - very accessible. Although the first line of privacy are sliding barred "shade" doors (which are not that private), we never felt our privacy in jeopardy since the pool was never busy. On that note, suites near the far end of the pool are more private due to the shape of the pool which narrows. The next privacy barrier is that the bedroom area has thick curtains which separate it from the living room which guests close at night. Although the glass sliding doors to the suite didn't give a feeling of highest-security, we never felt this was a concern and the safe in the bedroom was quite adequate to fit a 15" laptop, and much more. The air conditioning units worked quite strongly offering two real settings: super cold or off. The breakfast buffet was nothing fancy but hit the spot where dishes would change and rotate on a daily basis. Other very convenient perks of the hotel was the on-site scooter rental. You pay on a by-day basis and any extra gas you need. Day trips that we wanted to take were set up on our behalf by the helpful staff at the front desk; this made things very easy. We were even able to pay for them at the end of our stay directly through the hotel at no extra cost. The driveway up to the hotel is quite steep, but walkable or scooter-able. Although the hotel is not directly on the beach, it's only a 10-15 minute walk start to finish, and about 4 minutes by scooter to Surin Beach; this was not at all a problem for us and we came to enjoy being a little bit removed from the beach-scene. The hotel had a shuttle service to Surin Beach 3 times a day, but we never used it. Lastly, in order to get to and from the airport, the hotel was able to organize a private car which we had to pay in cash, at a reasonable price.

Room Tip: As mentioned in the review, room near the far end of the pool are more private.
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  • Stayed October 2012, traveled as a couple
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Helpful?
3 Thank Phil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Quarter Resort Phuket

Property: The Quarter Resort Phuket
Address: 92/5, Moo 3 | Cherng Talay Sub-District, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Spa Swimming Pool
Hotel Style:
Ranked #59 of 89 B&Bs / Inns in Thalang District
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Quarter Resort Phuket 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
The Quarter Hotel Thalang
The Quarter Resort Phuket Thailand

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