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41 - 46 of 67 reviews
Reviewed January 16, 2012

hotel boasts being close to the beach. it is close on a map but walking will take you 10-15 minutes through smelly area. if you have non-pool view you will have a dump-view. breakfast is ok

Date of stay: January 2012
  • Trip type: Traveled with friends
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3  Thank JTMUA
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2012

We booked this " resort" after reading their website. What a mistake! There were no cots available, a kitchen bare of any utensils, pots, pans, plates, cutlery and to top it off the stove was not connected. And as for the Spa, it did not exist.
When approached we were told that they were not a resort but residences. Strange they advertise as a resort and spa!
If we wanted a cot , not available but were given a doona for a 11 week old baby to sleep on.
If we wanted the kitchen to boil water to sterilize bottles we would have to pay10000 baht as a deposit to connect stove. Has anyone heard of such a thing for a " resort"?

When we approached the management they really couldn't have cared less.
After two hours of speaking with management they connected the stove and gave us. A saucepan. Again I say after 2 hours. Their web site says that your stay is all about you. No way !
It is unfortunate that we had to experience this disappointment in our choice of resort as the building is new, well set out, two room jacuzzi suite was roomy with a great view over the pool.
I believe that they are very short on staff as the manager was serving tables and learning tables and there seemed to be only one housemaid to clean rooms.
The receptionist was very arrogant and unfriendly when ever approached.
Imagine our disappointment after reading their web page which sounded so inviting to be met with such disappointment.
We have stayed in many Asian resorts and were expecting the same service to be expected from a four star resort . This resort did not come anywhere near the service one would expect

Room tip: Go somewhere else
Date of stay: December 2011
  • Trip type: Traveled with family
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4  Thank Janelle T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

This is a wonderful apartment/hotel. Great location - just a short walk through tropical jungle lined small paths to either Surin Beach, Bang Tao Beach or Surin Road shops. The one-bed apartment is very spacious and the patio doors let in a lot of light. We had a fabulous view at the back overlooking the mountains and many evenings watched the sun set from the enormous balcony. Initially we wanted to self-cater, but due to the supermarket shortages caused by the floods, and the huge variety of food vendors, restaurants and cafes nearby, we dined out most of the time. The Tropical also has its own restaurant too. The swimming pool with in-built jacuzzi jets is lovely to relax by or for a quick swim after the beach. Pool towels available in the rooms.

We stumbled across the property on foot after staying locally, as part of our three month visit to Thailand, and were very glad we did. The staff are very friendly and helpful, no maintenance issues even though it is a new property. Kitchen equipment and wifi is available in the apartments, plus all regular hotel amenities.

Room tip: The rooms at the back have mountain views, and rooms at the front overlook the pool.
Date of stay: October 2011
  • Trip type: Traveled as a couple
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2  Thank TravellingTrippers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2011

There was a film crew staying there at the time so it was very busy but nothing was too much trouble! Special note of thanks to the funny Englishman Mike who helped us so much. Great location, great facilities and friendly staff.

Room tip: Lovely suites with private plunge pool on the balcony
Date of stay: April 2011
  • Trip type: Traveled with family
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Thank AlsieD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2011

Stayed here for 4 days, very new resort but was spotless and was quite refreshing after the Marriott Courtyard in Patong. A few teething problems as its new, but I felt the staff couldnt do enough! Will make this as a base next year as its a little out the way and they are very helpful making sure one gets a good deal on family trips. The pool was superb and clean unlike some places where clients tend to leave glasses lying aroung....very important if you have an active 5 year old. We´ll definitley be back this year for Christmas and New year!!! Not sure about the room service as we were self catering.

Room tip: Make contact with the resort if you need anything out of the ordinary. My wife cut her foot in Patong and they gave us a ground floor suite
Date of stay: April 2011
  • Trip type: Traveled with family
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Thank thaitraveller41
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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