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“Heaven on Earth!” 5 of 5 bubbles
Review of Twinpalms Phuket

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Twinpalms Phuket
Ranked #8 of 94 Hotels in Thalang District
Certificate of Excellence
Wollongong, New South Wales, Australia
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Heaven on Earth!”
5 of 5 bubbles Reviewed August 10, 2013

On arrival we were informed that we had been upgraded from a lagoon room to a Deluxe duplex and we thought - oh yeah, whatever, everybody probably has as we were there for a wedding. Well, when we entered the room we spun out! It was huge and amazing! Own private pool - yes a little cold but who cares when you can indulge in some skinny dipping whenever you want which is a good thing in the humidity. The design of the room was superb we marvelled at the straight lines and how every little detail fitted in with the overall design - felt a bit like we were on The Block! We had our own host - Chart - who was lovely. The main pool was awesome and the grounds and foyer just beautiful. Breakfast - fantastic. Cocktails - hmm, not so good - I had my Expresso Martini served in a nice glass one night but the next night my Sex On The Beach was served in a chunky clunky non elegant glass - I was not impressed. The ladies like special shaped glasses please! Yes the food/drinks are a little expensive but hey it's a 5 star resort. Not far to walk to the beach which was a bit woolly while we were there. The wedding (my partners daughter) was superb - they were going to have it on the beach but the weather was not so good so it was set up in the pagoda. The floor was sprinkled with petals, there were baskets of petals to throw, fans were handed out to the ladies and a huge arch of flowers and 2 topiary flower stands - orchids, lillies, roses - amazing! They have chairs covered in white material and music. It was beautiful. The reception was at the Catch Club - it was fantastic - the food was awesome and we had a dance arfterwards. The whole thing was great. The ladies had hair and makeup done beforehand and it was great - everyones hair was amazing. Special mention to the hairdresser who also did the brides makeup - a talented lady boy! Overall this hotel is awesome - you may just not want to leave! Regarding children - my partners son did not book to stay here as at the time there was an unwritten but strongly communicated no child policy and his child is 7 months old - that has changed and there were plenty of children here and young ones too. Yes, they are noisy in the pool - so if you choose a lagoon pool room be aware they open out onto the pool area and if noisy kids in the pool at 7am bother you - you may want to choose to book a deluxe duplex room instead which are hidden behind and not right on the pool - or even splash out on the Presidential Suite which is well behind and away from the pool. Also I am not a smoker - and this resort had plenty of smoking Aussies staying in the lagoon rooms (and you know what I mean by Aussies - G'day mate, throw a snag on the barbie and knock back a few beers style of people) - so if having neighbours like this bothers you please book a deluxe duplex room instead - which is totally private and enclosed. In general - I would prefer if this resort had no smoking in the rooms - I guess around the pool you can't stop people smoking. Be aware too this resort had 3 weddings in the 3 days we were there which means there are often groups of guests who know eachother - they then gather in eachothers room drinking/partying/talking so they can be a bit noisy.

Room Tip: Choose a deluxe duplex or splash out on the presidential suite, be prepared to put up with smokers...
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (311)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 10, 2013

Took 2 penthouse side by side. With my family.
Not suitable for kids as there aren't any activities.
A bit pricey overall and location is far away from town (shopping zonal)
Took their tour guide to a few places:
Karon viewpoint, waterfall, big buddha on top of a hill, Chalong temple...
Good for couple. but not fantastic.
No rooms or door as it is open concept for penthouse so totally not suitable for family.
Beach is total disappointing as the sea waves from that area is too choppy. no one has been there to have fun at the beach according to the locals there. more to patong area.

Room Tip: I took 2 penthouse, advise is take higher level of room. not ground floor.
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  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JoshWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sihanoukville, Cambodia
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 9, 2013

Drinks are very expensive (as is the food) but you're paying for the ambience. The music is brilliant. They also have live entertainment. The pool is beautiful, huge and picturesque. The sun loungers are very comfy! The food at the pool bar is lovely and not too expensive, compared to other hotel pool bars in Thailand. Wi FI is free 24/7 in whole of hotel, including room and beach club. Never had a connection problem!

Stayed July 2013, traveled with friends
Helpful?
2 Thank Jef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

Stayed in the presidential suite. It was the biggest room i have ever seen, and for that price you're not going to get any better value.

Pool was on the top floor, was beautiful. Room was 400sqm, HUGE, everything about it was awesome. From the pickup at the airport, to check in, to checking out.

Breakfast was excellent! the spread was diverse, the food was fresh, lots of juices! One of the best breakfasts ive had.

Just a stroll away from the Catch Beach Club, the walk from the hotel was lit with Lanterns, lovely romantic stroll. Towels were provided by the hotel at the beach, service was top notch.

Dont stay in any other hotel in Phuket!!!!

Highly recommended!!

Room Tip: Get the Presidential/Penthouse Pool suite. You'll not regret it!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KelvinTan84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 5, 2013

This was my first visit to TwinPalms, after numerous holidays and business trips to Phuket. I only wished I knew about it earlier! Beautiful design, the ambience is relaxed, the staff are amazing, the food delicious, the coolest beach club... I could go on and on. Surin beach is lovely (secluded from the crazy part of Phuket but still lots to see and do, and close to the airport). You simply cannot go wrong... it's one of the best resorts I've stayed at. Loved it and will be back ASAP. Thanks to everyone who made our stay memorable.

Room Tip: Pick one of the lagoon rooms. Your own pool, a magic view of the grounds, and the vibe is cool too.
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  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank arrowsmithdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 3, 2013

This was our second stay at Twinpalms we had a fantastic relaxing time. The service this time was even better than last. My 18 year old son badly cut his foot and received excellent care from staff. Breakfast was delicious and we loved the Friday barbecue at Catch with beautiful sunset views. I can not thank the staff enough for making what will probably be the last family holiday I have with my teenage boys so special for us all. ( saying that probably want to come with us next time too lol )

Stayed July 2013, traveled with family
Helpful?
Thank jillr36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We stayed in a Duplex suite with Private pool,cannot speak highly enough of the resort including wonderful warm staff from desk to kitchen everyone was attentive and helpful.The resort itself is well maintained in a great location with the Catch beachclub and local shopping areas,all food was superb on site with great local areas(Little local eatery buillt around a tree) nearby and as previous posts agree spend extra to upgrade to a Duplex with private pool.Special thanks to Ju & Tony for help and advice and smiles .
Will return,..FANTASTIC!!
Also My Holiday Centre for arrangements.

Room Tip: Any Duplex on ground level,quiet and private.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twinpalms Phuket

Property: Twinpalms Phuket
Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Thalang District
#7 On the Beach Hotel in Thalang District
#7 Spa Hotel in Thalang District
#8 Luxury Hotel in Thalang District
#8 Family Hotel in Thalang District
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Twinpalms Phuket 5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

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