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“All the other reviews were right, a magnificent resort!”
Review of Twinpalms Phuket

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Twinpalms Phuket
Ranked #8 of 95 Hotels in Thalang District
Certificate of Excellence
1 review
“All the other reviews were right, a magnificent resort!”
Reviewed July 6, 2013

We stayed at the TwinPalms recently and couldn't be happier with our choice of resort. We went in July which is wet season in Phuket, and we did have a couple rainy days but it didn't put a damper on our trip at all! The gym and library facilities, the restaurant and the catch beach club were all top notch! If the food and drink prices were a little more comparable to surrounding locations I don't think we would have ever left the resort! We also received a free room upgrade to a grande deluxe room, couldn't have been better!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nmfitzsimmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,878 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
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  • Chinese (Traditional) first
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English first
Hong Kong, China
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 6, 2013

We Relaxing and spacious villa with balcony. Very clean and natural decor. We had a piece of mini chocolate daily. Love the open glass bath and separate toilet area overlooking private garden.

The hotel has own private beach and bar which is 2 mins away across the road. Enjoyed variety of breakfast buffet with indoor and outdoor sitting area. High ceiling lobby and Library to borrow books, dvd and free use of PC are just beautiful.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lillgha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 5, 2013

Good location since very close to beach, the pool is good, you can just chill by the pool withput walking out. Hotel service is good, Just mosquito problem did bother me, cant stay too long in my balcony..
Breakfast is great! good quality and restaurant is beautiful too.

I think that's the op choice in Surin beach area.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
1 Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 4, 2013

This is hands down the finest hotel that we've ever stayed in. Upon arrival you are greeted with jasmine flowers, cold herbal towels, and cocktails. You are escorted to your room and are introduced to the property...the welcome package includes choosing your rooms scents, pillows, and flowers for the duration of your stay. We upgraded to a penthouse suite, which was two stories with a lap pool and garden on the third floor. The attention to detail and service were stellar. Fresh fruit delivered daily. The beach was quite, removed from the Patong party scene an ideal spot to relax. The Oriental Spoon served fantastic Thai food. I cannot recommend this hotel enough...the staff made our excursion to Phuket a magical and memorable experience.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HEJAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 3, 2013

My wife and I have been here many times, excellent service best ive had in Thailand from over 30 hotels and 5 star places!

bathroom amenities are cheap and toxic, please make sure to bring your own, spa products are chemical based, and also mainly cheap.

please note many more Chinese people now there, we loved being in Thailand but not around hordes of Asians, the Chinese people next to us took over the area and make their own area with towles! by the pool hold on whats that about, also they came back with shopping bags from 7/11 and munched and squawked away. not a good look.
twinpalms are you selling out here?!, dont scare your customers away, not sure if I will be back. :-( quite sad.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGibaud, General Manager at Twinpalms Phuket, responded to this review, July 6, 2013
Dear Paul F,
Thank you for taking the time to share in TripAdvisor your most recent experience in Twinpalms Phuket.
We are glad that you have mostly enjoyed your many visits in our hotel. Allow me to reassure you and all TripAdvisors guests that our toiletries are made of both natural and organic products and scents, no chemicals are used whats so ever.
With regards to our client mix, we proudly are home to what we believe is a reflection of todays world, ie, guests from around the world irrelevant of origin, colors and upbringing or age.
We however took good note of the challenges you experienced in our common & public areas and will do our best for such events not to reoccur going forwards.
We do hope to have the pleasure and honor to welcome you back soon.
Best Regards
Olivier Gibaud
General Manager
Twinpalms Companies
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 3, 2013 via mobile

Stayed at Twinpalms right before monsoon season to Phuket itself was quite empty. I was pleasantly surprised when I arrived at the hotel. It was very affordable considering the quality. The service was excellent. The rooms were large with modern (yet traditional) decor. The entrance of the hotel leads into a stretched pool which was very peaceful. All guests have access to the Catch Beachclub located near by. Room service and hotel restaurant was very tasty. Wonderful breakfast as well. Highly recommend this hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rtnette01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 30, 2013

Still top marks for the Twin Palms. This was our second stay at this hotel and it is still excellent. The staff were once again a highlight.

We split our stay between a Grand Deluxe Lagoon Pool room and a Penthouse Suite. There were pros and cons for each.

The Grand Deluxe Lagoon Pool has direct entry to the lagoon pool and has much more space than the Deluxe Lagoon Pool we stayed in last time (albeit not nearly as large as the Penthouse). We enjoyed the connection to the hotel we got from being able to see the main pool and gardens. The covered veranda allowed us to be outside and enjoy the climate even when it was raining.

The Penthouse Suite was massive (3 levels including the pool) and very private. This is an excellent choice if you want complete privacy. The suites have the added benefit of their own lobby and 24 hour host. One downside with the Penthouses is that there isn't much useable outdoor space when it is raining (the pool is on the top floor).

We are already planning our next trip back....

Stayed June 2013, traveled as a couple
Helpful?
2 Thank Craig A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twinpalms Phuket

Property: Twinpalms Phuket
Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Thalang District
#6 On the Beach Hotel in Thalang District
#7 Spa Hotel in Thalang District
#8 Luxury Hotel in Thalang District
#8 Family Hotel in Thalang District
Price Range (Based on Average Rates): $
Hotel Class:5 star — Twinpalms Phuket 5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

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