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“Flawless”
Review of Twinpalms Phuket

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Twinpalms Phuket
Ranked #8 of 98 Hotels in Thalang District
Certificate of Excellence
Reviewed November 18, 2012

Had a stunning stay here. We'd booked a deluxe pool room, but were upgraded free to the Lagoon pool suite. The room was 30 mins from being ready, so they put a courtesy bottle of sparkling wine on ice in there for us. The perfect service from the friendly and helpful staff continued throughout our 5 day stay.

Catch beach club (part of the resort) is clearly the place to go on Surin beach, and the fact you get free access to the loungers and can buy drinks on your tab there make this resort the one to go for. It is pricey in Catch, but very good.

Our key tip would be to book a pool room as being able to head straight from the room into pool is a great feature.

Room Tip: Go for a pool room
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  • Stayed: November 2012, traveled as a couple
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Thank UK_Theo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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828 - 834 of 1,997 reviews

Reviewed November 16, 2012

I was at this hotel in October and I have no real complaints except there is a big construction project smack dab in the middle of the property.

The staff is very accommodating and the beach is very nice across the road. It is not very close to anything else though. The food at the beach restaurant was very good. The rooms are just as they appear online.

It's the first time I've had someone go to check to confirm if I used anything out of the mini bar before they would check dime out but I guess this is a sign of the time.

Room Tip: Ask which room is farthest away from the construction.
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Stayed: October 2012, traveled solo
Thank Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

We stayed at Twin Palms for 5 nights and did not want to leave, everything was amazing, the food, the staff even the little blue soaps in our room smelled devine! We had our wedding at The Catch Club with about 30 guests, it was a wonderful night, everybody enjoyed themselves!
A big thankyou to “Mam” our Residence Host, she was wonderful and could'nt do enough for us!
A big "Thumbs Up", highly recommended!

Room Tip: One bedroom Villa, with our own pool was great!
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  • Stayed: October 2012, traveled with family
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Thank Mary-Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

I will start with the only small con: food at both the restaurants and the beach club could be better. Having been spoilt in Bangkok with exceptional Thai dishes, we were (moderately) disappointed by Twinpalms in that respect. HOWEVER, I cannot recommend this hotel highly enough, as it is just perfect in all other respects! Super functional ample rooms; direct access to a fantastic, quiet, beach; seriously hip "Catch" beach club (which attracts a gorgeous crowd); super nice library with a huge variety magazines; good quality breakfast; spa and gym both excellent and, above all, one of the best services we found during our stay in Thailand, attentive, discreet staff, really welcoming and always smiling. It's a luxurious but understated hotel, ideal place to relax in a classy but completely unpretentious cool/chic atmosphere. It is far enough from the bustle of Patong, but if you really miss that type of entertainment, it is only 15 mins away by cab. In sum: excellent + solid hotel – will come back and will recommend it to everyone going to Phuket.

Room Tip: Rooms on ground level overlooking the pool do not have much privacy, opt for a grand deluxe if avail...
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  • Stayed: November 2012, traveled with friends
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Thank Franz21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We stayed for a week. Could have stayed for a month. Just a walk across the park from Surin Beach, Twin Palms is in a terrific location for those not into the frantic (and frankly fraught) Patong. Would not recommend for those with little 'uns, but if you are into Cool, this is a very nice representative. Rooms are not enormous, but are quite adequate. Pool is lovely (they were renovating the deck, renos were not at all intrusive) Staff were really good and at breakfast, you could get a genuine double flat white, which was a mercy after possibly one too many cocktails the night before. But the star attraction is the attached? affiliated? Catch beach club. We attended the hotel's 8th birthday party there. Wow! That was really serious fun. Surin beach itself is lovely, clean and refreshingly free of throng. There were even some waves to catch. There actually are quite a few shops within walking distance, but they are not 'tourist' shops so you can have some good laughs trying to communicate things like 'size'. There are (of course) restaurants on the beach but at the time we were there they did not have many customers at all. It's something to consider if you decide to go to Thailand, peak season is plenty hot and plenty crowded, we'd rather take our chances with a bit of weather and the pick of the place!

  • Stayed: September 2012, traveled as a couple
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3  Thank Tracy_AndrewH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Our experience at Twin Palms was amazing! We had booked a Lagoon Pool Room which we stayed in 3 nights and we were surprised and delighted to receive and upgrade to the penthouse,it was fantastic! We had our own rooftop pool, including floating franjipani flowers just like a photo out of a travel brochure.
Our evenings were spent at the beach bar and restaurant enjoying the magic sunsets, music, cocktails and great food.
The massages, manicures and pedicures at the spa were divine and the staff were all very friendly and helpful.
As a mature couple on our honeymoon this was certainly a perfect holiday and we did not leave the resort for the whole week. We would certainly recommend this Hotel.

  • Stayed: April 2012, traveled as a couple
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2  Thank Jan50_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

With only a long weekend to spend and an aversion to the obnoxious bar scene, a friend and I settled on the Twinpalms and were definitely not disappointed. An easy walk to a beautiful beach, lovely room with direct access to the pool, a good breakfast buffet, and a very nice Sunday brunch, made this a perfect getaway from hectic Bangkok. The staff at the beach restaurant was a little less polished then is usually expected in a hotel of this class, but wasn't so poor as to deter me from returning. Just an FYI as it is not clearly stated on the website, the hotel shuttle to Patong only goes is there are 6 or more people signed up. Probably not a problem during the high season, but was an issue for us as we were there in October.

As other reviewers have mentioned, the taxi situation on Phuket is ridiculous. They definitely gouge on the prices (cost from the airport 550 THB, cost to the airport 700THB) but as I suppose most people are on vacation they just chalk it up as one more expense.

  • Stayed: October 2012, traveled with friends
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1  Thank alissalea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Twinpalms Phuket

Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Thalang District
#6 On the Beach Hotel in Thalang District
#7 Spa Hotel in Thalang District
#8 Luxury Hotel in Thalang District
#8 Family Hotel in Thalang District
Price Range: $147 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twinpalms Phuket 5*
Number of rooms: 97
Official Description (provided by the hotel):
Phuket most exciting and stylish contemporary resort. Located adjacent to pristine Surin Beach, offering affordable luxury experiences. ... more   less 
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Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

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