We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A dream come through”
Review of Twinpalms Phuket

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Twinpalms Phuket
Ranked #9 of 95 Hotels in Thalang District
Certificate of Excellence
Brussels, Belgium
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“A dream come through”
Reviewed September 24, 2012

Twinpalms Phuke is a dream come through. Perfection on all levels. Just one wish: to teturn as soon as possible. We had a room with a private pool and the difference in rates is small and it really makes a difference.
A taste of paradise that will stay forever in our top 5 vacations.

Room Tip: Rooms on the groud floor with a private pool.
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frieda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,854 reviews from our community

Traveler rating
    1,375
    329
    98
    25
    27
See reviews for
264
1,119
51
20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Sydney
Level Contributor
147 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 24, 2012

Recently stayed at Twin Palms again after about a 3 year hiatus.

We were mostly happy to stay again and the quality of the accommodation remains great.

We stayed in one of the penthouse “residence” suites – room 104, it was three stories with a roof top pool. This also comes with a “butler” service. We weren’t too sure what to make of this, but basically only used this service to order an esky , some ice and beer for the rooftop pool. After about the third day they automatically refilled the ice in the esky for us without me having to ask them every morning which was good.

The main reason we did this is because the mini bar fridges were woefully inadequate and didn’t keep the drinks cool enough, both upstairs and in the room.

The residences also appear to offer rooms with ground level pools, I’m not sure that these would be very good value as I’d question how much sun they would get.

We found the resort very relaxing, no kids (apart from a few infants) and exactly what was required for some R&R. The spa facilities are also excellent and usually had a daily special massage for almost half normal price (we indulged in this several times).

The down sides are that the concierge / assistance with regards to restaurants was vague at best, the hotel also seems to have numerous cars yet is unable to drop you 4 blocks up the road (which is common place in some other resorts)

One thing soured our trip, when paying the final bill we had a mighty argument over mini bar, they sent us a bill on the final night for the total to date, we had one last item subsequent to this bill and when checking out they tried to charge us for another 6 soft drinks. The amount was a trifle compared to our total bill, but it’s the principle of the matter. I held my ground and received aggression from the staff.

The next thing that soured the trip was again at check out. We travelled with another couple so there were four (4) people in our group. Our penthouse included transport to the airport for three people (there were two of us + the other couple who had a separate room), their room did not include the transfer. When we were picked up at the airport on arrival we were picked up in a large 8 seater mini van.

I was advised that the surcharge for a fourth person in the vehicle would be 1,500 baht ( a taxi all four of us could fit in would be $700 baht to the airport). I asked politely if we could just squeeze the fourth in with the rest of us, again I was met with a petty and juvenile response from the staff that the rules were the rules and we paid up or the fourth or he didn’t join us at all and it wasn't her problem, she could "call a taxi if we wanted".

I then asked if we could take all the luggage with us and was advised that we would incur a "luggage" charge... the reception staff were just being childish.

This really upset all of us. In the end I gave up and said don’t worry about it and our friends ordered a taxi which took them to the airport for the $700 baht.

I travel a lot and always use limo’s / car service to take me to / from the airport and I know that there’s no cost difference between a car and a van and I think the hotel staff were just being difficult. It didn’t ruin our trip we had a ball, but I’d probably now look to stay at another resort next time.

Room Tip: try for one of the rooms on the lagoon pool or get a penthouse with a "rooftop" pool.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blairegourmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nakhon Si Thammarat, Thailand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 23, 2012

I used to stay at Twin Palms twice. Last stayed for two nights in September 2012 in Penthouse . By Twin Palms Plus voucher The card indicates that the free mini bar , free lounge.
But to stay true. None of these things. Only bottled water. (This is different from the time before. Because when everything is available with wine), Butler was not taking notice. Later became aware of the roommate. Can drink softdrink only four cans per day. Then there's nothing to do.
To book a room in this hotel did not notice in the book that there is no free mini bar. No free lounge. The staff at the hotel did not give details. I feel good. If the hotel does not provide free lounge access. Why not make use of the hotel's restaurant. The card is also required to be provided by the hotel before loyalty points to be used in exchange for a free room. Has not come for free.
Booking by card Twinpalms Plus, it's hard to book. Although the website is still available. The book also says that there is very poor availability.
Breakfast can be eaten in the dining room. I have a variety of food, much the same every day. The hotel food is of good quality.
The spa does not have a locker to put on the clothes. Very small if compared to the same level. Shower and steam room in the same. Oil massage with a good quality. Employee lovely.
The hotel rooms are of good quality mattress. The pool is good, but if it rains. I was in my room.
The staff are very welcoming and friendly. Ithere is no elevator to the room where the elderly should not have to walk up many stairs. In addition, the Penthouse far from the reception. But here there is parking in the Penthouse and check in at the front desk of Penthouse's it.

Room Tip: penthouse nomber 102 ,116 ,118 good view
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank nirin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 22, 2012

Short and clear.

Look no further, one of the best places in Asia.

Location is perfect, watch out as a lot of hotels are all the way on the north side of the island, and you'll end up spending your whole holiday inside the hotel. This hotel is perfectly located, has a beautiful beach and is only a 15 min drive from Phuket

Rooms are amazing, spacious and clean.

The catch bar at the beach is very nice and offers an excellent location for enjoying sunset drinks. The dj was great as well, offering Latin jazz lounge type of atmosphere early evening going towards more dance music later on.

The staff, really amazing. To the point the cleaning lady came and check up onus 3 times a day to ensure we had everything we needed.

We had a lunch at the hotel, food was great, they prepared Mexican tacos and according to my Mexican wife, they were almost like home...

Conclusion:
We are planning to go back and would highly recommend this place.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michiel_PR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2012

We just got back from a 3 night stay and are still missing the resort very much. From the time we drove up to the lobby and got welcomed to the departure, we felt incredibly well taken care of. I was a little apprehensive as some reviews here and elsewhere said the resort caters primarily for adults. As it turned out, our one and half year old daughter had a fantastic time.

Their rooms are very spacious so our toddler had plenty of space to run around in. Also, there were at least 2 other couples with babies/toddlers there so we didn't feel like the odd ones out. No problems getting a baby chair/utensils at meal times either and the staff seemed really friendly and eager to interact with the little one :).

We stayed in their Deluxe Palm room on the ground floor and it was just a few feet away from their very nice pool area. Also, there is a small pathway around the pool that we could take our toddler for walks on. On one of our walks around the property, we discovered a local radio station operating out of the resort that plays international music.The man who operates the station was nice enough to take us into his studio to take a look around and explain how stuff worked. Being an engineer, i was really intrigued by the sparse equipment - he explained that it was being routed through the internet and then broadcast somewhere else. Neat.

Surin beach is a short walk across a quiet road in front of the resort and through a short grassy pathway. Had dinner at Taste cafe on the beach and it was pretty good.We did find that having a rental car was very useful as we could go off to Patong and visit the malls and flea market at our convenience .

Overall, just a fantastic stay. Definitely recommended and if we do head back to Phuket for another holiday, this would be our choice again. .

Room Tip: Stayed at one of the deluxe palm room. We asked for a quiet room as we had a baby with us and the re...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SP72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rome
Level Contributor
73 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 14, 2012

Stayed for three nights here with my family in July 2012. Superb experience all round. Staff were courteous, attentive but discreet, rooms were stylish, spacious and comfortable and the food was excellent. One of the best hotels I have ever stayed in anywhere.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank gavinRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 12, 2012

This hotel is wonderful ! We stay one week in September with my family and we love it.
Great room, nice swimming pool and excellent service. The breakfast is delicious but the restaurant is quite expensive in the evening ( few correct restaurant are in the same street ).
We like the beach and all the services around (bar, restaurant , ... ).
Room price can be sometimes quite expensive, but you can find promotion on internet very interesting ! The hotel is close to Patong (main city) at around 20/30 min by taxi.
We wish you a nice trip to paradise

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotters2128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Thalang District
12.4 mi away
Renaissance Phuket Resort & Spa
0.1 mi away
The Chava Resort
The Chava Resort
#1 of 34 in Choeng Thale
5.0 of 5 bubbles 467 reviews
9.6 mi away
COMO Point Yamu
COMO Point Yamu
#1 of 1 in Pa Khlok
5.0 of 5 bubbles 863 reviews
Show Prices
Show Prices
Show Prices
8.5 mi away
Mandarava Resort and Spa
0.3 mi away
The Surin Phuket
The Surin Phuket
#2 of 34 in Choeng Thale
4.5 of 5 bubbles 1,803 reviews
6.3 mi away
Amari Phuket
Amari Phuket
#2 of 321 in Patong
4.5 of 5 bubbles 5,352 reviews
Show Prices
Show Prices
Show Prices

Been to Twinpalms Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Twinpalms Phuket

Property: Twinpalms Phuket
Address: 106/46 Moo 3, Surin Beach Road, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Thalang District
#7 On the Beach Hotel in Thalang District
#8 Family Hotel in Thalang District
#8 Spa Hotel in Thalang District
#9 Luxury Hotel in Thalang District
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Twinpalms Phuket 5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Booking.com, Travelocity, Hotels.com, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Twinpalms Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Twinpalms Phuket Hotel Thalang
Twinpalms Phuket Hotel Cherngtalay
Twinpalms Phuket Cherngtalay
Twinpalms Phuket Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing