We are currently staying for overall 13 nights in Twinpalms. We are a party of 4 (two couples) staying in the Presidential Penthouse.
Since we are still on holiday I am not going to waste time on what has been said by other reviewers: Staff is very nice and willing to help as always in Thailand, rest of the hotel comparable to hotels of similar standard in Phuket and elsewhere. Compared to JW Marriott where we stayed during our last trip to Phuket the hotel restaurant is much better and also Catch Beachclub is nice for drinks before going to party elsewhere (especially the buffets), on the other hand the gym in JW was better and also has direct beach access.
But let's get to the reason why I am writing my first review ever after having travelled quite around the world: We booked the Presidential Penthouse, which is the most expensive room category the hotel is offering. When making the booking we liked the fact to have a big common area and a big pool and terrace since we are spending the days together with our friends. What we did not expect was that the Presidential Penthouse is situated directly next to a very noise road with noise 24/7 (trucks, motorbikes, all the fun stuff). The road is alongside, so you have the view and the noise on the terrace with the pool, in the living area and both bedrooms. You also can see a nice portion of the pool from the road. What we especially did not like was the fact that on the hotel website the photos of the Penthouse (with small pool and one bedroom) show a beautiful view, but the photos of the Presidential Penthouse are made in a way that the road is hidden. Also, minor additional detail: The rooftop terrace, unlike the other Penthouses has no chair or bed or anything to sit on.
The hotel offered to change to 2 normal Penthouses, which is no option for us since we are 4 and not planning to spend the day in a structure made for 2. I think they do not get why we think this is not a good alternative - so I try to find a comparison: If you are booking a BMW 7 series and then they mess it up and they offer to you 2 BMW 3series instead, how happy are you gonna be considering that you intend to drive with 4 guys in one car?
Now they just came and asked me to sign a writing that "we accept the room as it is"...it's getting a little bit unprofessional...
The attached photo shows a view from our terrace.
Ratings are done for Presidential Penthouse, not other room categories that we do not know.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ctrip TA, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, Agoda, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Twinpalms Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Twinpalms Phuket Hotel Thalang
- Twinpalms Phuket Hotel Cherngtalay
- Twinpalms Phuket Cherngtalay
- Twinpalms Phuket Thailand