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“Opened Nov 2012, New, clean but service needs improvement!”

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Classic Kameo Hotel & Serviced Apartments, Rayong
Ranked #2 of 55 Hotels in Rayong
London
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Opened Nov 2012, New, clean but service needs improvement!”
4 of 5 bubbles Reviewed January 1, 2013

I was here for only 1 day. The suite was large, clean and the facilities were everything I needed and more. The novel mini garden on one of our balconies amused us all though I wonder how well the grass will keep.... Shame it's all cheap laminate that is already showing sins of damage just 1 month in.

The food was of a high standard ad all but one of the dishes I ordered was very good. The dim sum had pork in all of the seafood dishes (there were only 3 dishes on the dim sum menu that did not contain any pork) staff were not able to communicate this to us until after I had ordered despite trying to explain.

Reception staff were unapproachable and unhelpful. I requested a taxi only to be told there are none in Rayong, use the hotels expensively priced service. Having spent 6 days in Rayong I knew this to be untrue and hailed a cab outside myself. There are bus services from the main road to Laemtong shopping centre and beyond which are very cheap and a bit of an adventure. I hailed one several times between stops and requested stops where I wanted to be let off with no problem at all communicating.

Our departure was quite stressful as i had booked van for 5 people to the airport for 8pm and were told at 8pm the van was 2 hours away-grr! After a lot of complaining and rushing we did make it to the airport thanks to 2 fast and skilful drivers. We had to get 2 cars and the stress of trying to get adequate help from reception staff was disappointing and a sour end to an otherwise good stay.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bibi39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kasemkij_Group, General Manager at Classic Kameo Hotel & Serviced Apartments, Rayong, responded to this review, February 15, 2013
Thank you for your feedback as to the shortcomings of the Classic Kameo, Rayong, and we are sorry to not have met nor exceeded your expectations. The shortcomings mentioned have been noted and shared with the relevant team members and addressed as teething problems of our newly opened property. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    35
    48
    12
    7
    2
See reviews for
9
18
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63
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Classic Kameo Hotel & Serviced Apartments, Rayong

Property: Classic Kameo Hotel & Serviced Apartments, Rayong
Address: 11 Soi 6 Ratbumrung Road, Tambon Nernpra, | Ampur, Rayong, Rayong 21000, Thailand
Location: Thailand > Rayong Province > Rayong
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 55 Hotels in Rayong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Classic Kameo Hotel & Serviced Apartments, Rayong 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
The newest addition to Kasemkij Hotels three leading Thai hotel brands, the Kameo Hotel and Serviced Apartment Collection specializes in offering exceptional value for money for the price conscious leisure and business traveler.Offering quite and comfortable suites, one bedroom and two bedroom apartments, all our properties feature the services and facilities of a fine hotel including 24 hour security and reception, room service, swimming pools, restaurants, conference, facilities, tennis courts, fitness centers, executive lounges and more.Conveniently located in both popular tourist destinations and close to major industrial estates, our hotels and apartments are suitable for both long and short term stays. ... more   less 
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