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4 - 9 of 114 reviews
Reviewed January 30, 2018

The hotel is literally in the middle of nowhere. The view was great and the pool was big but thats it!No extra room key card provided, no iron and iron board, no room service menu in the room. Call them to ask about these basic stuff. The answer was “ we never have it”

The room was ok. Big and old but there were dead mosquitoes everywhere.
Please do yourself a favor. Go somewhere else.

Stayed: January 2018, traveled on business
1  Thank Kwang M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2018

I was tricked by the lovely photos from the website. The facility is very old and badly maintained. The hot shower wasnt working. The rooms and the common area were old and dusty. Staffs did not respond to your requests right away. The surroundings look quite dirty, a lot of rubbish lying around by the beach. Some parts of the resort were deserted. THis hotel could have been a very nice place if it was not poorly maintained. The only good thing was the breakfast they offered and one particular security gaurd was very helpful.

  • Stayed: December 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank RatchiZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2017

Took the wife, baby and 3 year old here for 3 nights. On check in none of the staff understood English to assist me. There was no one to help us with our bags up to the 6th floor. Thanks to an old security man with a crew cut assisted us. He was very nice and helpful during the whole stay. During the day he would help my wife with the baby stroller and baby bag down the steps to the truck. He needs a raise in pay, very nice man always said hello. The room was one of the upscale rooms, had enough space for us. Had great view of the ocean and the multi tiered pool. The patio had two chairs to sit in, but the patio needs a make over, and paint job. The pool looks lovely until you get in and see how dirty the water is. I never saw anyone cleaning the pool while I was there. We ate breakfast every morning and they had cold cooked eggs precooked sitting on plates for you to eat. I asked for fresh eggs and got some cross looks for not taking the cold eggs. A cook was not standing by at the egg cooking station so they had to go fetch her each day from somewhere. Also, there were only a couple of salt shakers at a few tables so every morning I would have to go search tables for the salt shakers. The salt in the shakers were all caked up from the sea air and it was hard to get anything out. There were no pepper shakers. The grounds had nice trees, but the wood boardwalks and hand rails need sanding and stained again.

  • Stayed: September 2017, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chalarat S, Manager at Royal Phala Cliff Beach Resort, responded to this reviewResponded October 16, 2017

Dear Sir,

Thank you for your comments. First of all we are apologize for any inconvenience during you stay. About swimming pool, we have schedule to cleaning at night after closed time. For breakfast, we have egg station and you can order hot eggs as you need. About our services, we try to set standard and training for staff already however if next time you come to stay with us, you will see we are improved our service as standard.

Thank you and hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2017

Visited this place seeing it was a 3-4 star resort. Once it may have been but today it needs much cleaning, TLC, and general maintenance. Found a lot of black mold in our room. Balcony door didn't work well, pool was quite dirty, and NO ACCESS to the beach. It was a 1.5 meter drop to 'access' it.

Breakfast is classic Thai - some thai dishes, cereals, juices, salad, toast.

Service was less than adequate.

My family and I will not be staying here again. Not worth the even affordable cost. We checked out early actually when we did try it.

Room Tip: Rooms in the main building are supposedly nicer
  • Stayed: August 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank wethreeinthai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2017 via mobile

Was there today with two nights reservations. It's very far from city. Once in room, it smells bad, mosquitoes etc... Not clean hotel. The reason to go there was the beach for swimming. There is really no beach per say. Once in room, you can see big garbage, the send is full of detritus, it's disgusting and the management of the hotel should have addressed this. You definitely can't swim there. We left less than an hour after arrival. So bad experience.

Stayed: July 2017, traveled as a couple
Thank Nourcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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