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“Five-Star Price, Two-Star Service - Definitely Not Worth Visiting” 2 of 5 bubbles
Review of Mangosteen Resort & Ayurveda Spa

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Mangosteen Resort & Ayurveda Spa
Ranked #5 of 42 Hotels in Rawai
Certificate of Excellence
Singapore
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Five-Star Price, Two-Star Service - Definitely Not Worth Visiting”
2 of 5 bubbles Reviewed August 18, 2007

My wife and I just returned from a 3-days trip to The Mangosteen Resport & Spa. To set things straight upfront, the spa at the Mangosteen was great, and well worth the amount we paid for, which was higher-than-average for a place like Phuket, but besides that, the rest of our experience made us conclude that this would be our one and only stay with this property, which appears more desperate to milk every single cent they can out of you rather than provide you with a worthwhile experience qualifiable for a return vist.

Let me start with the location of the property, which is located very remotely seemingly in the middle of nowhere. While the property does advertise that it provides shuttles to the nearby beach or to Phuket Town, it was not clearly stated that such services runs barely once a day and only on specific requests of the guests.

In addition, there is simply no way one can walk out of the proprty and locate your own transportation to any nearby civilization without relying on the hotel's limousine services, which, while advertised as being priced comparably to local taxis, are in fact more than twice as expensive and bears on the brink of being pure exhobitant! We had to pay about USD20 to get to town, which is only about 15 mintues away, and to get back to the hotel using a local taxi - USD9. I should also say that it was really lucky that I manged to pre-arrange a very reasonable airport transfer via HotelThailand.com which costs me only about USD23 one-way for the hour-long ride, since the hotel intends to charge at least USD47 one-way for the same journey!

While the resort attempts to market itself as a high-end relaxation property with ample recreation facilities, all they have in fact is a pool, surrounded by the reception, the spa and a small open-air restaurant which can barely sit 50 people, all of which you could cover in a minute's walk. Any other activities in which you might be interested in (e.g. the beach, shopping, etc) are located nearer to civilisation at least 15-30 minutes away from the property, and as you should know by now, are nto cheap to get to.

Notwithstanding that the hotel does not provide satellite or cable movie channels unlike most of the other hotels we have stayed in Phuket previously, The Mangosteen provides five (5) In-house Moive Channels which plays pirated movies! Can you believe this - a supposedly reputable 5-Star property charging at least USD175 a night stooping so low?! We even managed to catch the latest 'Rush Hour 3' on their In-House Channel, albeit the quality was horrendous, when the original is still playing in the movie theatre 15 minutes away!

Moreover, our jacuzzi did not work initially, and we had to get the engineers to fix it. The water pressure in the showers was also ridiculously low, and the rain shower - another supposed feature of this hotel - felt more like a pathetic trickling drizzle. The straw roof covering the open-air bathroom tends to be leaky, so when it rains while you are in the bath, you can't really be sure you are cleaning up in clean water.

The room service menu is all of one (1) page long and offers you the choice of about a dozen dishes. Even the much-anticipated Latin Night at the tiny restaurant, which costed about USD40 per person, was pathetic - with a poor variety of low-quality food, diluted margaritas, and all of guests attending the event. The live band, though, was another thing and rightly deserves to be commended (God knows what are these talents doing in this hotel?!)

It hence suffices to say that we will not recommend this to anyone out there, since there are more than ample hotels in Phuket which could offer much better services and facilities for the same or even lower prices, so do help youself by going somewhere else!

  • Liked — Spa
  • Disliked — Management & Front-Desk Service
  • Stayed August 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
7 Thank Perficio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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shropshire
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
4 of 5 bubbles Reviewed August 4, 2007

This was our second visit to Thailand. The first was marred somewhat by being caught up in the tsunami. We vowed to give the country another go.

Some friends of ours, who are very regular visitors to the country decided to get married there. The perfect excuse to give it another go.

We decided on The Mangosteen as it was near enough to the wedding party, but far enough away for us to have some time by ourselves.

The hotel is situated about 3/4 hour south of the airport. We arrived late, about 11.30pm. Although we went to the taxi desk at the airport, we had difficulty in getting a driver to take us to the hotel. When we did get a driver, he didn't know where the hotel was. We saw this as a positive ie. there would not be any crowds. Take a tip; it is best if arriving quite late to get the hotel to organise a transfer. It will be more expensive, 1500baht as opposed to 650 baht, but in our opinion worth it.

The hotel is situated off a rough road. Don't be put off by this. Once inside the compound you will discover a very pleasant boutique hotel in typical Thai style. The main hotel building has a reception with bar above and linked by walkways are the Spa and restaurant. Beyond this is the swimming pool which meanders around the main building.

The accomodation is arranged in semi-detached bungalows dotted around the grounds. There may be an issue for those with walking disabilities or wheel chair users. Our accomodation consisted of a large bedroom with comfortable sitting area and a toilet with a wash basin. Beyond this was the shower and jacuzzi bath which are housed open to the elements under a bamboo / thatch roof; very immaginative but could be a tad impractical. On the whole the standard of accomodation was good.

Breakfast was served from 7.30am until 10.30am and consisted of the usual fresh fruit and cold meat and cheese buffet with eggs cooked to order and a range of bacon, sausage etc. Evening meals were served in the same place. There was a good selection of Thai and European dishes. The quality was very good.

The hotel itself is very quiet. Some may say lacking in atmosphere, but if you want to be away from the large resort type of hotels this could be the place for you.

Now for the kicker....If you think that you are going to Phuket to find an Asian paradise, think again! Yes it is very cheap and the people are very friendly etc etc but it is very commercialised in the resorts and there is very little to do out of them. If you want the 'bright lights' nightlife, you don't have to travel this far to get it!

For those wanting some r & r without leaving the hotel it is perfect just don't expect too much out of the confines of your hotel. If you take this advice, you wont be disappointed.

  • Stayed August 2007, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 19, 2007

We stayed in the Mangosteen resort last Nov. enroute from Phnom Phen to Phi Phi. Unfortunatley we only stayed there 1 night, but we enjoyed every minute of it. The resort picked our weary bodies up from the airport in a wonderful airconed limo with cold water and towel waiting for us. On arrival to the hotel, which is on a hill looking down into the bay and onward to Ko Phi Phi, the staff could not of been nicer, the hotel was quiet at the time, but we didn't care. They arranged our onward ferry to Phi Phi with no hassle and up graded our room. The rooms/bungalows are devine vey private, lovely terrace with view, huge room, gorgeous bathroom outdoor shower and shaded patio.
We ate in the resturant, after having a cooling drinking swinging in the hammock catching up with the newspaper, again the bar and resturant than great views of the bay with a lightening storm in the distance. The food was excellent, we had the seafood basket to share, and our eyes nearly fell out when we saw it. For 2 seafood lovers we had been given a piece of heaven.
The layout of the resort is well thought out, beautifully landscaped, around the pool.
We were sad to leave the Mangosteen so soon after getting there, it was beautiful. I highly recommend it for couples wishing to totally get away and be pampered.

  • Liked — Great staff, beautiful location, great design.
  • Disliked — that we ahd to leave!
  • Stayed November 2006, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank abc583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed June 9, 2007

We have just returned from our 10th trip to Phuket--my husband's 2nd stay at the Mangosteen and my 3rd. In our opinion, the Mangosteen has gone downhill since our 1st visit in Feb 2005. There is a clear reduction of attention to the little details, which are important to a resort's success.

Examples: as return visitors, it would have been nice to be acknowledged/welcomed as such; the pool bottom was dirty, filled with sand, seashells, little rocks, etc (previously pool was cleaned every day--and we saw them do it); our rain shower head didn't work, they forgot we'd booked a return car to the airport (luckily they had an available car and driver who got us there in time); massages options are better, cheaper and FAR better at the Meridien at Nai Harn; we ordered a drink poolside and the person forgot about it; the TV channel list in our room had not been updated in the year or so since they had dropped the sports channel (we were looking for that as we wanted to watch the French Open) and we cannot fathom why a hotel would drop a sports channel--lots of people enjoy that, so we think--to their credit, they updated the list 1.5 days later; the staff didn't seem as "happy" in their jobs as they had been on previous trips. Another cost saving measure that they didn't tell us about was that they had dropped their Nai Harn beach chair contract--when we got to the beach, we asked for the Mangosteen chairs, this time we had a womanwho manages the chairs ask us to pay 200 THB for them as they had ended the contract about a year or so before--not that it is a lot of money, but it is the principle of the thing to at least be told of this change (it was a nice touch for hotel guests).....we had not taken any money with us to Nai Harn....luckily the woman understood and let us use them gratis; they used to serve Haagen Dazs ice cream--now they serve homemade ice cream--the vanilla ice cream was terrible; and our porch hammock had a big tear in it--no way we could use it.

For a little more money, the Meridien at Nai Harn is a far better deal plus all rooms have ocean views.

  • Liked — the pool
  • Disliked — lack of room view
  • Stayed June 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank 6757Expat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed May 22, 2007

The Mangosteen is a little resort in the hills in Phuket. It's a long way from the action (which is a good thing for most of us, given how revolting most of Phuket is these days) and the beach - so if that's your bag, it's the wrong choice. My boyfriend and I stayed for four days in late March.

Pros
1. The spa is excellent, run by a lovely french woman. Seriously incredible massages and scrubs. The women that work there are fantastic.
2. The pool is very nice, with lots of spare deckchairs and umbrellas and so on.
3. It's small - something like 40 bungalows - so you hardly see anyone else the whole time. If you're after something quiet, this could be good for you. Unless the following cons bother you...

Cons
1. There was basically no maid service unless I called in the afternoon and asked for someone to come - and twice I had to call three times! This even happened when we got room service delivered - the dirty plates just hung around all day. And when the maid service did come, it was sort of haphazard - the shower gel was left beside the bath with the lid off as though the guy intended to fill it, but forgot. It always felt just a little bit grubby.
2. The restaurant is pretty ordinary, so is the bar. As I said, it's quiet, so there's no scene - but aside from that, the food's just nothing to write home about.
3. It's a bit shabby in general. The room was a not laid out awfully well - TV (which was seriously old by the way) a long way from the bed, the wardrobe hard to get to and so on.

It's always nice to relax, and the spa was great. But I'd never go back and I would absolutely not recommend it to anyone looking for five-star service.

One last thing I should mention. Our camera went missing on our second night / third day. We could have left it at the hotel restaurant table, or taken it to the room and it went missing the next day. Not sure - but either way, it was gone. I reported it to the front desk five times and each time the person in charge knew nothing about it.

  • Liked — The spa
  • Disliked — The service
  • Stayed March 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank kategem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2007

hi everybody,
i've just came back from phuket, it was wonderful, the weather, the people, the food, and the resort, the best in my life. i was in the Mangosteen resrt and spa in Rawai, in the south of the island. ok it's not closed to the shopping but so quiet, at 5minutes by car of the beach, Nai Harn beach The resort is very nice, original and a superbe pool, for the kids is too amazing.

The SPA is the best, many kind of massages, treatments, and if you want, you can have 20% discount many time if youcome in the morning. The staff are too friendly and very professional, very different than on the beach, ok it isn't the same price but we know why, the staff, the place, the product, all treatments are cheaper than in europe if you compare everythings.

the resort can propose many excursions, if i must to recommand a place, it will be "THE MANGOSTEEN RESORT AND SPA" in Rawai.
for me, it's sure, i will come back next year bye everybody
sawasdeekaaa

Helpful?
1 Thank valence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamabad
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed March 24, 2007

I stayed at the Mangosteen with a group of friends in mid-February, clearly during high season. After a month of reflection, I am hoping this was part of the problem with the service and the "cleanliness" (bedbugs!) of the resort.

We stayed at the resort during Chinese New Year, and received an email, two days before departing for Thailand, that we would be charged a $60 automatic charge for the Chinese New Year dinner one of the three nights we were staying. Obviously Chinese New Year was an expected event, and the management clearly should have notified us in advance (when we booked) that this was going to be obligatory.
It wasn't the price but the "obligation" and last-minute notice of the charge that was unnecessary.

The resort is very beautiful, with a great pool, set on top of a hill not that far from an average beach. Again the hotel was at maximum capacity, however, I was told when we first arrived that my room would not be ready until 1 p.m. (two hours later) - fine. Then at 1p.m., I was told it would take another hour. Finally, the room was ready at 3p.m. Clearly the staff still did not properly clean the room, because I left the resort with a bad case of the bedbugs! There was absolutely no cause for this...the rooms all had modern duvets with washable covers and could have easily been changed in the several hours they had to clean the room. Ick!

I had been to Thailand several times, but this was my first trp to Phuket, which was over-touristy and not a place I would visit again (or perhaps just the Mangosteen!). The hotel was totally packed and there were several examples I noticed when the staff could simply not handle the hordes - in the restauarants, at the pool, cleaning the rooms. There were never enough pool chairs, though I wonder if this is a common problem at this resort and not just during high season.

The staff did speak some English, although having been to Vietnam and several other resorts in Thailand, the Mangosteen management were clearly not paying enough in Phuket to get the "cream of the crop". Many of the staff members could not properly handle the guests' needs. From the time I arrived and waited longer than I expected to get into my room, to check-out, where they presented me with someone else's bill, I felt like they were not up to the task.

The trips to town and the diving/snorkeling options were all overpriced. We found an excellent option for a private boat with a local dive shop that was far better than anything the hotel offerred us, when they actually tried.

Since Phuket appears to have an abundance of resorts, I would do your
best to avoid the Mangosteen.

  • Liked — Setting on a hill and Pool
  • Disliked — Service and Bedbugs
  • Stayed February 2007, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank TraceyIslamabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mangosteen Resort & Ayurveda Spa

Property: Mangosteen Resort & Ayurveda Spa
Address: 99 / 4 Moo 7, Soi Mangosteen | Tambon Rawai, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Rawai
#3 On the Beach Hotel in Rawai
#4 Luxury Hotel in Rawai
#5 Spa Hotel in Rawai
#6 Romantic Hotel in Rawai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mangosteen Resort & Ayurveda Spa 4*
Number of rooms: 41
Official Description (provided by the hotel):
Mangosteen Resort & Ayurveda Spa, Phuket. Located near Nai Harn Beach in the South of Phuket, Mangosteen Resort & Ayurveda Spa sits on a private hillside. This adult only Boutique Resort offers high standards of personalized service in a secluded and serene environment. Only 41 villa style rooms ensure privacy and tranquility. The rooms are designed as a "home away from home" by Interior Designer John Underwood to ensure guests have a most enjoyable stay. Surrounded by tropical gardens, each Villa feels like a piece of private paradise. Private Villa gardens offer a Jacuzzi tub. Enjoy the breathtaking views of the Andaman Sea and Phuket Island. All units are generous in space. The center of the resort consists of the 680 sqm free form pool, the Restaurant, the Lounge Bar and the Ayurveda Destination Spa. A free shuttle service is offered to the guests to make the short trip to Nai Harn beach, one of the best beaches in Phuket and Asia. Your unique Ayurveda Destination Spa Resort near Phuket's best beach. ... more   less 
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Also Known As:
Golden Tulip Mangosteen Hotel Rawai
Mangosteen Hotel Nai Harn
Mangosteen Resort Nai Harn
Mangosteen Resort & Ayurveda Spa Phuket/Rawai

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