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“Unpleasant experience”
Review of By The Lake Villas

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By The Lake Villas
Ranked #16 of 43 Hotels in Rawai
Zagreb, Croatia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Unpleasant experience”
Reviewed May 3, 2013

This is a very nice villa, but still we had a unplesant experience because of the manager of hotel. We agreed with assistent manager that we will prolong our stay in villa.
Two days after we meet menager on the road in front of villas and he said to us: "You have to leave villa tommorow! There has been a mistake in booking and you have to leave!" - just like that!!! Nothing like "I am sorry that I was not reachable for two days and made a mistake in booking...nothing...just go out". It complitly ruined our day and opinion about hospitality of this villas.
Assistant manager tried to fix things with finding us a room for next night, but after half of the year I can still remeber this unpleasant manager.

  • Stayed December 2012, traveled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
4 Thank Helenac55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Karachi, Pakistan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

we stayed there and its nice, quite and lovely place if you want to relax and peace this is the right place for stay I am very much impressed with the interior. If you have your own conveyance than its nice place because it little bid far from the main road, otherwise perfect place for stay. infect I am again planning to visit soon this place also the staff is very good and helpful.

  • Stayed July 2012, traveled with friends
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Review collected in partnership with this hotel

Helpful?
Thank aati2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyon, France
1 review
Reviewed May 1, 2013

It was a family trip in March 2013. The villa is wonderful, lot of space, the swiming pool is very nice, all facilities Inside the house, connected TV screen everyware... This is probably the best part of Phuket. Calm and quiet without too many people there.
Everything was perfect dispite the fact that you need a car to move around. The beach is at 15 minutes walking but our teens did it several times.
Michael has been very helpfull: one of our son was sick and he helped us to find the solution.
We all enjoyed this stay.

  • Stayed March 2013, traveled with family
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Review collected in partnership with this hotel

Helpful?
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2013

Luxurious villas, quiet and calm surroundings, lack of services nearby but beach, small market and restaurants in walking distance. Private pool and sun deck was amazing. Kitchen, livingroom, bedrooms and bathrooms were also really great, we just loved the place, even that it was a bit expencive, but it was worth of every baht.

  • Stayed July 2012
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Helpful?
Thank Jukafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, California
1 review
Reviewed May 1, 2013

It is my family first trip in this place, nice,clean, quiet like home but a little bit too far from the store.
specially when you have little kids. You need to have car and able to drive. We from US very hard for us to get use to the traffic in Phuket which surrounding by scooter and motorcycle. The kids love the private pool. Michael, Finn and his team very friendly and helpful.
This place very safe make us really feel like home sweet home.

  • Stayed April 2013, traveled with family
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Review collected in partnership with this hotel

Helpful?
Thank Thammawan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
Reviewed April 28, 2013

We stayed in the villa in January 2013 that say ...... all great, very clean, very friendly staff, a very calm quiet, lovely place five minutes from the beach and the center of Nai Harn, an unusual silence in the evening Phuket island.
The most beautiful holiday made ​​in Thailand
Thank you Michael for all
Emanuele and Sabina

  • Stayed January 2013, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank Giramondo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuketDeluxe-BTL, Manager at By The Lake Villas, responded to this review, April 29, 2013
Dear Aru,

Thank you for your kind comment.

I look forward to seeing you both again later this year.

Br.

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 26, 2013

Beautiful villas and very well managed, being a Villa owner myself in Bali I know how hard it is to please some people.
The manager, Michael was so helpful and done everything we asked of him, the service from all his staff was first class.
I travel to Thailand about 3 times a year and I love Nai Harn, now that I have stayed in these villas I will never go anywhere else.
For me and my friends this was the best place we have ever stayed, See you all soon,
Regards Stuart, ( jimmy )

  • Stayed February 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
Thank Stuart C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhuketDeluxe-BTL, Manager at By The Lake Villas, responded to this review, April 29, 2013
Hi Stuart,

We are all looking forward to see you again in June.

Best Regards

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about By The Lake Villas

Property: By The Lake Villas
Address: 27/61 Moo 1, Naya Road, Rawai, Phuket 83130, Thailand (Formerly Phuket Deluxe - By The Lake)
Location: Thailand > Phuket > Rawai
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Luxury Hotel in Rawai
#10 On the Beach Hotel in Rawai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — By The Lake Villas 4.5*
Number of rooms: 7
Official Description (provided by the hotel):
Newly built, ultra contemporary designed Pool Villas are located minutes from the beautiful and pristine Naiharn Beach. Tucked away in the quiet and private hillside with picture perfect views, these 2 and 3 bedroom Pool Villas are only 800 meters stroll to the beach. All Villas are decorated with a touch of Zen to capture the true essence of Asia. Each Villa has all the comforts of home. Including private pool, full kitchen with state of the art western appliances, home theatre system and rooftop terrace. ... more   less 
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Also Known As:
By The Lake Villas Phuket/Rawai

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