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“A pleasant stay”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Perth, Australia
1 review
“A pleasant stay”
Reviewed January 5, 2011

This is a great hotel for a relaxing stay. It is most exceptional and what made our stay worthwhile was the friendly staff and top service provided from the Yim Siam Service counter to the restaurant. Definitely 5 star service, here.

As the tides were low during our stay, it made the Lady Anita and speed boat trips difficult in the days we were at the resort so we didn't quite get the same package but managment were quick in providing alternatives. Kids had a ball at the pool which was clean and nice to swim in. They also enjoyed the free kids club. Overall, we had one of the most relaxing stays in Phuket!

The new year's party was on the pricey end but it was well worth it for the experience because a lot of time and effort was made by the resort to provide the theme, music and activities, wine and champagne, lantern lighting and fireworks. What a great way to welcome the new year.

I can understand one of the email frustrations about the beach even though I am not a beach person. Some suggested improvements could be to clean up the beach front area to make it more asthetically pleasing. Also, I would suggest covering up more of the food to keep away from insects. As there are no dining options outside the hotel, I suggest adding more and nicer variety to breakfast, lunch and dinner options. But these negatives should not detract from what was a really enjoyable stay at the hotel.

This is one of the best service boutique hotels in Phuket. We highly recommend this hotel to anyone who is looking for a peaceful and relaxing time in Phuket.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSPerth_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Tel Aviv, Israel
2 reviews
Reviewed January 5, 2011

I stayed at Serenity Resort and Residences with a friend for his 50th birthday. I travel the world a lot , and I must say this was one of the best hotels I have ever stayed at. The service standards are good - the hotel staff went out of their way to keep us smiling. The hotel is beautifully designed, the rooms are astounding and extremely well kept and the views are breath taking . The East 88 beach Lounge is one of the coolest places I have seen - chic' yet non pretentious, relaxing yet not overly subdued, and the food there was good . We also joined a sunset cruise of the hotels yacht the Lady Anita - wow !! what an experience...one of those memories that will stay with us forever. the combination of the views around ,the cool breeze and drinks and the music the dj played…just perfect moments , making us sorry this day has ended..
Would be nice if the hotel had some kind of transportation to central location in phuket…. So...we loved the hotel, we will be back next year for family trip, and we recommended the hotel to anyone looking for a special hotel experience.

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solothurn, Switzerland
1 review
Reviewed January 4, 2011

I stayed at this resort over the Christmas and New Years holidays and had a fantastic time.
The suite, facilities and spa was all excellent. All the staff are very friendly and competent, albeit sometimes a bit slow at the restaurant.
Food and drinks are great and reasonably priced compared to other luxury resorts in Phuket.
A special mention for Lady Anita, the magnificient 27 m. sailing yacht. One of the best I have ever seen!
Can highly recommend this resort.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger4571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
Level Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 3, 2011

What you read is what you get….

Serenity is as described by the other reviews, except for a few unfair or naive comments but more about that at the end of our review.

Serenity is a new and luxury resort in Rawai away from the hectic and chaos of the other parts of Phuket like the Patong area. If you want to party all night, Serenity is not the place to be. If you on the other hand prefer a more quiet place - still only a cab ride away from the other areas - Serenity could be a good choice for you like it was for us.

Rooms: we stayed 7 nights in room 810, a big two-bedroom apartment directly located in front of the swimming pool. The room was comfortable and well decorated. Living room, bedroom and bathroom are all very spacious.

Restaurant: breakfast is good and with enough choice. The menu for lunch and dinner has a good variety of both Thai and international dishes, all very tasteful. Prices are slightly higher than in the local village but that is not unique for Serenity.
The Christmas party was well organized with good food, drinks and music!

Bar: good selection of drinks for very reasonable prices with a snack during happy hour.

Pool area: located between the restaurant and bar. The pool is big enough and the number of sun-beds sufficient if you include the rooftop terraces. Christmas was the first time with almost full occupation rate and management reacted very fast ordering additional beds.

The staff:
The front desk staff was very friendly and efficient, both at arrival as well as dealing with requests or issues.

Stephan (the F&B manager) has a good team and is clearly coaching them on the job to achieve high standards. The guys behind the bar are friendly and efficient. Others in the bar/restaurant area like Mam, Panjaree (hope I write this correct) and Micky took good care of us, making our stay one to remember. The C (P)ool attendant Wan is everywhere at the same time and even supporting the others during peak time.

One critical note and that is about Urs (the GM). In most accommodations the general managers are invisible, in some they support the staff in taking care of the customers. Urs on the other hand is visible but very selective in who he interacts with and doesn’t seem to be a very emphatic person (to customers and employees). No, I’m not complaining about lack of attention, this is just observing human behavior.

Then the - in my opinion unfair - comments from other reviewers:
- The furniture is not old and in excellent condition.
- Sea view from some rooms is limited. If people take the time to review Tripadvisor I would assume they also take the time to check the website of the accommodation. On those pictures its clear to see how the buildings are situated.
- Loud music in the evening. Yes there is music in the evening (live band or DJ), but it is only till 11 PM and even in apartment 810 (direct at the pool side as I wrote) this was not an issue with the windows closed.


Would we go back? Yes I think so, but it depends on the pricing. We now profited from a promotion price during the first year, which made it good value for money. The current prices were even below those of the Hilton in Karon, which definitely is a hotel with lower standard. At the other hand Serenity is also not a serene, spa like place to chill out. Especially around the holidays it was more a family “thing”. But that’s clear if you read the reviews and should not surprise anybody.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kees_Niek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
112 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed January 1, 2011

We booked this resort after browsing their website ( www.serenityphuket.com ). It seemed to be a perfect place to spend New Year's in Phuket. However, right after we checked in we found out, by one of the hotel's Staff, that it was not possible to swim in their front beach as the water is dirty. We went down the stairs to the beach and we saw a horrible sea !!! We then decided that their beach front picture on the website is really different -please see the picture we attached here. When we booked this resort we wanted to have a great beach experience but it was not possible. We think that they must place a warning in their website saying that if you want to enjoy beach front don't go there !
This Resort is not five stars. It is only three stars in our opnion. However their staff is five stars as they are really nice and they try to do everything to assist you.

The room:

* General view of the room: Large and comfortable.
* Furniture: The furniture is new but the dark colour makes the room a bit depressing
* Bed: King Size. We had a restful sleep
* Bathroom: Large
* Room window view:our room had no view. We booked a room facing a garden, but it was not in fact one.

The service:

* Staff: good and helpful
* Wake up call: We booked the night before but it didn't work as nobody woke us up in the morning and we were late to the airport.
* Taxi: The hotel taxi is more expensive than the taxi stand just outside the hotel on the right. We think that if your core business is Hotel ( accommodation ) all the other services must not be inflated othewise the customer feels it's been explored.
* Shopping Mall shuttle: Free twice a day
* Restaurant: Average food and expensive

Location: this resort has a terrible location in Phuket as you are totally isolated there. You have no options for dining, sightseeing or anything. You are stuck in the resort. The taxis are very expensive.

New year's Party: We participated but it was not good. We think it was the worst New Year's party we have ever attended.

Excursion: We booked a wonderful excursion to Phi-Phi Island with the hotel and we loved it.

Value for money. Definitely Not ! We left the resort feeling we spent our money without enjoying ourselves.

In a nutshell, only go to this resort if you want to relax at the pool. If you want to have a beach front experience don't go there !

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
11 Thank San_Fior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 4, 2011
Thank you very much for your review of our resort.
Serenity Resort & Residences is advertised as a water front resort but we do not actually advertise swimming on our beach. Twice a day when the ocean is at low tide, the sea bed is visible. This is a natural occurance over which we obviously have no influence.
The view from the mentioned room type (Serenity room) is not as attractive as from our suites, but then, there is also a substantial price difference between our regular rooms and suites, which reflect the size of the room and the view.
Taxi services in Phuket are regrettably on the expensive side all over the island. Our own resort taxi service does not undercut the prices advertized by the local taxis just outside of the resort. However, we also offer higher quality cars and English speaking drivers with full insurance.
Our new years eve party was priced at less than USD 100 per person and we provided good value for this price. I was personally present at the party and have received many positive comments about the party. I would have been more than pleased to talk to guests, who felt the party did not meet their expectaions if I had been approached during the evening or on the next day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2010

Had a pleasant stayed at Serenity. We had the seaview suite and it was nice and spacious. Staffs were all really friendly and the Spa there was great! In my opinion, i think some improvements are still required to make this resort a stand out 5 star. We had quite a few mossie bites whilst staying in our room so i think it would be great if the rooms were provided with somekind of insect repellants. I also could not find any hairdryer provided ( unless i was looking at the wrong place) so thats a no esp for a lady. Lastly the breakfast needs to have more thai cuisine typed food rather than just a standard continental breakfast. But overall a pleasant stay!

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MicroBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this review, December 30, 2010
Thank you very much for your review.
The hair dryer can be found in one of the drawers in each of our rooms. We have also noted your comment about the mosquito repellent on the guest questionnaire form and will review this together with the team. Most of our guests are asking for an American style breakfast rather than Asian breakfast and the menu is therefore designed to cater to the majority of our guests. Additional special items can always be prepared on request. Regards, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2010

We stayed for only one night.. The hotel was fine, but be aware it is nowhere near 5 star.. Finishes are rough and hotel staff, though nice, booked our trip to the pier the following day and somehow when the time came, nothing was arranged forcing us to scramble to try to make the ferry on time. Be weary.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mapleleafboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsAebi, General Manager at Serenity Resort & Residences Phuket, responded to this review, December 14, 2010
Thank you very much for your comment on Tripadvisor.
The transfer to Chalong pier in the morning of the departure from our hotel was organized by the same company that did the island trip for the guests. The company's pick up car arrvied at the hotel at 7.30h instead of 7.15h in the morning. You will understand that our hotel or staff cannot be responsible for services provided by third party excursion organizers. Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Property: Serenity Resort & Residences Phuket
Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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