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“Great stay in big room with all amenities you could wish for”

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Serenity Resort & Residences Phuket
Ranked #6 of 42 Hotels in Rawai
Certificate of Excellence
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great stay in big room with all amenities you could wish for”
5 of 5 bubbles Reviewed October 4, 2013

We are a family of 4 stayed for 2 nights in grand suite. The room is very big more than enough for 4 of us. They provide everything for cooking and a big fridge! so great for long stay. The balcony is also big and great sea view. The beach might not be good for swimming for very nice and serene to look at. We rented a car so no problem to get around. The Breakfast is great. It’s only lack of some clear soup. The staffs are very nice and friendly. Overall we enjoyed our stay and this is very great value for money.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Prapan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 5, 2013
Dear Mr. Prapan and family,
Thank you so much for your review and i will certainly pass on your compliments to our team!
We are very pleased to hear that you enjoyed your stay at Serenity!
I shall certainly talk to our Chef regarding the soup on our breakfast buffet.
With kind regards, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,054 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
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Tel Aviv
Level Contributor
171 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed October 3, 2013 via mobile

We stayed for two nights and decided to change our plans and extend the stay to an additional night.

Great pool - it simply ends at the beach.

The food is great and it's the best coffee I had in Thailand.

The suite - grand ocean view is highly recommended for 2+2 or a family - it's simply huge and extremely comfortable.

One of the best hotels!

Stayed October 2013, traveled as a couple
Helpful?
1 Thank FrequentFlyer_isr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, October 5, 2013
Thank you so much for your nice review and we are certainly happy to hear that you enjoyed your time with us!
Sincerely Urs - General Manager
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Wiesbaden, Germany
Level Contributor
215 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed September 28, 2013

I stayed several days in one of the seaview suites of the resort and enjoyed my time there very much. I found many "pros" and only few little "contras":
Pros:
Excellent equipment of the suite, tasteful style and high functionallity.
Great view from the sea view siutes from level 3 and 4.
Relaxing and quiet atmosphere.
Good breakfast buffet with broad selection of food.
Clean and spacious.
Free parking directly at the buidlings.
Mostly good wifi

Other/ smaller minuses:
Dinner I had from the restaurant was ok but not great.
Beach is very small, the sea is quiet but also shallow and has a rather muddy ground.
Taxi, car or moterbike are needed to come and go.
Not much interesting in the neighborhood.
Staff is friendly and is on the level of a 4* and 5* hotel, with few exceptions.
The site is almost totally covered with buildings and no space for garden is left over.

Room Tip: Sea view suites on level 3 upwards in the first row have good view.
See more room tips
  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robinyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, September 29, 2013
Dear Robin,
Thank you very much for your nice review. We are happy to hear that you enjoyed your time with us.
I will certainly take the time to discuss the small issues that you mention in your review together with our team.
With kind regards, Urs - General Manager
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 27, 2013 via mobile

We just finished a 7 night stay here in a 2 bedroom Seaview Suite and an additional Serenity Room, for 3 adults and 2 children. The rooms are generous and well equipped. The staff are very pleasant and helpful. The breakfast is excellent with something for everyone and the a la carte menu is comprehensive you could easily try something different every night, the prices are also reasonable. There are a couple of theme evenings during the week, the only one we wouldn't bother with again was the burger buffet...nothing very special. The pool is great, with shallow areas for the kids and places to sit and keep cool. Ding keeps the drinks flowing.
Many noted in their review of the hotel that it is far away from the main beaches and party areas and that is exactly why we chose it and it met our expectations. The taxi rank outside, whilst not run by the hotel, they do look after guests and they have a fixed tariff for certain trips. Phuket Town is about 500 baht. Our driver took us there and came back for us 2 hours later. Mr Man in reception took care of all the excursions we wanted to go on and they all pick you up and drop you back at the hotel.
One day we rented the hotel boat to take us over to Coral Beach, this is well worth the money and the boat picks you up and drops you by the hotel bar (if the tide is right) otherwise it's a 2km walk or taxi ride from the nearby pier.
The only downside as we saw it was the beach this would have made it 100% perfect. That said there were crabs for the kids to spot and walks out at low tide to see just how far you could go....!

Stayed September 2013, traveled with family
Helpful?
1 Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, September 29, 2013
Dear Denise and Family,
Thank you so much for taking the time to review our resort.
We are certainly pleased to learn that you had a good time with your family at Serenity Phuket!
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

It was a tremendous experience to be here and we were welcomed by a beautiful decor and tropical fruits in our room as we are on our honeymoon trip. A very great place to rest and relax. Its has a serene view by the pool and veranda and it is surrounded by flowers and trees. Suits the resort's name. The staff are friendly. Senses SPA by the hotel was an amazing experience. The price and packages are reasonable. Not recommended if you wanna go out for parties as the place is quite far from town and happening places but definitely a place to rest,relax and get away from a hectic city life regardless you're alone, couple or with family. Overall it has a 5 star staff, service, facilities and environment. Kudos Urs Aebi the General Manager and your team!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ShahMatRock V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, September 29, 2013
Thank you very much for your beautiful review and we are happy to hear that you enjoyed your time at Serenity. I will certainly pass on your compliments to the rest of our team!
Sincerely, Urs Aebi - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed September 17, 2013

The villas next to the beach with their own pool are delightful - nice rooms, a good veranda, and stylish taste. Sitting in the pool at high tide is fantastic as the waves splash up against the side of the pool. Good (but not great) food at the restaurant and reasonably priced. Perfect service. A good stay overall.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaystravelling69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, September 19, 2013
Thank you very much for your kind review.
We are delighted to hear that you enjoyed your stay at Serenity Phuket!
Our East 88 Beach Lounge Restaurant has the aim to please all of our international guests as it is the one and only restaurant withing the property.
We are therefore constantly trying to adapt the menu to the taste of our guests, which is by no mean a very easy task for our Chef. We would be more than pleased to listen to more detailed suggestions on how to improve this if you wish to contact us via email at gm@serenityphuket.com. Sincerely, Urs - General Manager
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Orange Park, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

What a terrific place to stay!!!Quieter than staying at Patong and so much more beautiful!!The views were incredilbe-the rooms were beautiful-the staff was so helpful and pleasant!!I wasn't sure about it when we first pulled in,off a busy street and all,but it turned out to be amazing!!We had the 2 bedroom villa with private pool and it was great!!Good food at the restaurant and the staff was so helpful!!!!One of the best places we've ever stayed!!!!
(Best breakfast buffet ever!!)

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prhawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, September 16, 2013
Thank you so much for your very nice review!
We are certainly happy to hear that you enjoyed your stay at Serenity and i will forward your compliments to our team!
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Property: Serenity Resort & Residences Phuket
Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Family Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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