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“very luxurious”

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Serenity Resort & Residences Phuket
Ranked #6 of 42 Hotels in Rawai
Certificate of Excellence
Davis, California
Level Contributor
270 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“very luxurious”
5 of 5 bubbles Reviewed June 29, 2013

We stay 5 days in serenity and we love it. The rooms are enormous, the bathroom is bigger than my room in my home. The breakfast is delicious and buffet, and have a lot of options. The staff is really nice and kind. The beach in front of the hotel is beautiful, you can´t swim in there, but it´s a great view from the bar, restaurant and pool. The pool is really big and beautiful. They lend you movies for the night, and books if you want (no fee). We were going to change hotel (to visit another beach), but once we arrived there we changed opinion, because the resort is amazing.
The hotel also have a free transfer to naiharn beach every day. The wifi is really good, we saw movies and series with no problem, and even the car that pick up from the airport has wifi.
There a lot of convenience stores and restaurants near the hotel.
Also, our flight departure really early, at 6 am, so they gave us breakfast boxes to eat in the car :).
We really recommend this resort 100%, and when we come back to phuket we definitely are going to stay in serenity!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Camila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 30, 2013
Dear Camila,
Thank you very much for your nice review and i will certainly pass on your compliments to our team at Serenity!
We do hope to have the opportunity to welcome you back again in the future and remain,
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,054 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (253)
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Kuwait
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 28, 2013

A resort that delivers on its promises. If you want to enjoy a relaxing holiday of sun, sea and surf, this is the place to be. Its on the quieter side of the island. The 2 bedroom suite and the double room facilities were all excellent. The swimming pool caters for everyone in the family, yet it's big enough to have a proper swim. The pool remains open till late which is a big plus in the heat. We enjoyed the evening entertainment whilst having cocktails and swimming till late.

A big advantage is the availability of kayaks and bicycles without any charge. We took the kayaks out and had a fantastic time rowing along the coast. It would be nice if they could supply at least another two kayaks.

The resort provides a tranquil experience and you could spend your whole holiday inside its walls without the need to go anywhere.

The only drawback is the food, although very tasty. It's overpriced and they have a limited menu selection.

Outside the resort, their is a 7/11 nearby as well as a few excellent restaurants, but be prepared for steep taxi charges. This is a really big negative, taxi's are seriously overpriced and its one of the most expensive places as far as transport is concerned. We rented a car to overcome this obstacle, but getting to the airport is going to cost you more than 1000 baht.

I would recommend this place for its service, location, and amenities and value for money(except the restaurant).

Room Tip: The suites are superb but request the rooms opposite the pool.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ronq8i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 30, 2013
Thank you very much for your nice review and we are happy to hear that you have enjoyed your time at Serenity!

Our restaurant is priced according to an upmarket resort and we do not intend to compete on prices with the local restaurants in the area.

As you point out correctly, prices for public taxi fares in Phuket are more expensive that in other parts of Thailand due to the fact that the prices are fixed by the local people all around the island. We therefore do not have an influence on what is charged for taxi services around Phuket.

Guests are, however, free to rent a car or use our free shuttle service to Nai Harn Beach and Patong beach (once per day per trip, maximum 10 seats available for each trip).

Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 27, 2013

I like Serenity for the fact that the resort was a great place to chill out , relax and far enough from the hustle bustle of crowds and noises.

I was pleasantly suprised when I was greeted with some fruits upon checking into my standard room.Happy! cos I was really hungry by the time I reached the resort at 6.30pm Then I also found a congratulatory note for Mr & Mrs Honeymooners next to the slightly riped fruits left behind by Mr & Mrs Honeymooners. Okay, obviously, those fruits are not for Ms Solo Traveler.

All in all, it is a great place if one is happy enough to just hang around , relax and laze around and find pleasure in the company of a great book, the pool ,the spa and taking advantage of the 50% happy hour drinks from Balu Bar. Yes, the Mango smoothies was delicious in a hot day while soaking in the pool. The spa was great too , the service was fantastic. The Lomi Lomi massage and the back massage was awesome. It was such a delight to find that they were offering a 50% promoiton for the a la carte menus .

I shared my opinion with other reviewers regarding the taxi service that claims exclusive rights of the hotel guests and the exorbitant charges . I took a taxi next to the hotel to wat chalong, which is apprx. 10 minutes from the hotel. I was charged for THB800 for return trip(no air cond) . This is crazy .On the other hand, I appreciated that the hotel has left a very detailed information of what to do and what not to do when we needed a taxi service.

The hotel also provides daily shuttle service to Central Festival and Jungceylon Patong and also to Nai Harn beach. In order to use their service, guest is asked to book one day in advance to secure a seat in the van. It is great that the hotel is trying to keep every guests happy and with the convenience to do some trips to the beaches and malls, especially during the peak season where seats are only limited to 10 passengers per trip (that's what I read from other reviewers) . Personally,while I'm enjoying every moment of my holiday at the resort, I too, enjoy of not having to make important decisions that requires 24 hour notice (this is just my personal preference and does not necessarily represent other guests or the hotel) - again, getting a taxi to go around is way too expensive . If I may suggest that the hotel would consider to strech an additional trip for guest to go and come back to the hotel at a more flexible timing.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank citrine_see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 30, 2013
Thank you very much for your review and we are happy to learn that you enjoyed your time at Serenity!

Please let us take this opportunity to clarify once again how the public taxi services in Phuket are organized:
The local people have organized this in a syndicate style of manner and the prices are fixed, so we do have absolutely no influence on taxi fares that are charged around the island.
We are also not entirely free to provide an unlimited number of free shuttle buses to other parts of the island for our guests.

This situation is not specific to Serenity but applies to all resorts on the island.
Guests also have the possibility to rent a car for very little money if they do not want to rely on public taxis around Phuket island.

Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

Our son lives and works very near here so location was brilliant for us. We loved our suite - so spacious and facilities you couldn't fault. Pool/restaurant/bar area are all excellent and staff extremely friendly and helpful. Huge balcony overlooking the pool. We loved it.

Room Tip: Located in a quieter area, which suited us fine. We had a suite just for the two of us and it was b...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mariabarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 30, 2013
Dear Maria,

Thank you so much for your nice review and we are happy to hear that you enjoyed your time with us!

Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 23, 2013

Serenity is one of the most amazing property that could exist in Phuket.It lives up to its name.A calm,serene property located on a tranquil corner over looking the sea.The most amazing thing about the hotel is its people and their desire to make their guests happy(rather delighted).Smile(genuine!) is something which can always be discovered in each and every staff.Their service levels are ultra-quick and at times it was within a minute!

Is it for you?

Yes-If you are looking for a chilled-out,peaceful and relaxing holiday
If you don't intend to live/expect the typical night-life of Thailand
If you are on a family holiday with kids as well and wanna spend quality time with them
If you are looking forward for a very spacious room with excellent service at a right cost.
If you can drive thru and discover some great beaches like nai-harn on a car/scooter
If you can afford to pay heavy fare to taxi (500-600 THB) literally to almost any place.

No-If gals and nightlife is in your mind,your place is Patong.
If you want everything very close-by(Malls,night-life,Resturants etc.)
If you are a group of bachelors/married man.

Hotel provides a shuttle service at 5 pm to Patong which is a great option to spend some time there and come back by the same bus at 10 pm however if you wish to stay long then be ready to shell out a min. of 600-700 THB.

Their breakfast is something which they might want to work as the same menu is repeated every day and there is almost nothing for vegetarians (who don't eat egg as well).The staff were kind enough to guide us to the nearby Indian restaurant and also gave their card which was indeed a great example of customer delight.

Overall,a fantastic place to stay and I must say they have made our holiday memorable.

Thank you guyz!

Room Tip: All the rooms are fantastic however if you can increase your budget then take the suites with kitche...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vivek8145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 24, 2013
Dear Vivek,
Thank you so much for your great review and we are happy to hear that you had a nice time at Serenity!
I will certainly address your suggestion regarding the breakfast buffet with our food and beverage team.
With kind regards, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

My husband and I recently stayed at the H2O suite for our honeymoon. The Serenity Resort is a great resort but we are unsure if we will return because of the taxi mafia stationed right outside the resort (will elaborate later).

Location:
Serenity is located at Rawai which is at the southeastern tip of Phuket. It is about an hour's journey from Phuket airport, 30-40minutes from Patong, 15 minutes from Kata and about 30 minutes from Phuket Town.

There isn't a proper beach at Serenity; it is more of a mudflat. The better beaches are located on the west coast of Phuket e.g. Kata, Patong. We knew that before we went, but since we weren't looking to spending time on a beach, this did not really bother us.


Transport:
The hotel provides airport transfer services at around 1100++Baht. We did not use it but took Phuket Shuttle for our return transport to and from the airport (they are reliable, efficient in replying to queries by email and always early. It costs 1700 baht for a return trip).

The hotel also provides daily free shuttle service to and from nearby Nai Harn beach (leaves at 10am, returns at 5pm), to Jungceylon shopping centre in Patong and Central Festival shopping centre in Phuket Town (leaves hotel about 5pm and returns from the shopping centres about 10pm). The shuttle bus has space only for 10 people and the hotel requires you to book the service at least a day in advance (book as early as possible as once they fill up the quota of 10 people, there won't be any more space). We also have to take the shuttle service as a round trip and not as a one-way trip.

What really marred our experience (although it is NOT the hotel's fault) was the taxi mafia situated right outside the hotel. A restaurant we were dining at had offered to provide complimentary return transport to and from Serenity Hotel and the restaurant. When the restaurant owner came to pick us up, the taxi mafia stopped his mini-bus from leaving by lowering the gantry bar and insisted that we take their taxi instead. We asked the restaurant owner if we could walk a short distance away from the hotel then take his mini-bus somewhere down the road. He said that the taxi mafia will follow his mini-bus and will not allow us to board it even when we are outside the hotel. They may also create problems for him in future if he antagonized them and they may do something bad to his restaurant. Because of that, we reluctantly and angrily subjected ourselves to becoming victims of the taxi mafia and the exorbitant taxi charges they imposed on us.

Later on, the restaurant owner told us that most hotels in Phuket are ok, but Serenity Resort is one of the few hotels that have a very bad taxi mafia problem. The hotel also writes in their information booklet (placed in every room) that they strongly discourage guests from arranging their own transport out of the hotel, but to use the taxi mafia's cabs instead.

We read about this taxi mafia problem from other Tripadvisor reviewers but did not think it was so serious until we experienced it ourselves. Being barred from leaving our hotel with a complimentary transport service and not having the freedom to choose what kind of transport service we wanted to use, was something we found extremely difficult to stomach.

Again, this is not the hotel's fault, and neither is the taxi mafia problem within its control. However, it definitely tainted the whole experience of staying at Serenity Resort.

However, if one would still like to stay at Serenity Resort, there are ways to get around this problem (not entirely fool-proof).
a) The transport service that is picking you up from Serenity Resort must have a transport voucher stating your name and preferably your room number. Apparently, with this transport voucher, the taxi mafia will not give too much of a problem and will usually allow you to leave with this pre-arranged transport service instead of forcing you to take their cabs. Phuket Shuttle and Kok Chang Elephant Safari both managed to pick us up from Serenity Resort without any problem.

b) Arrange beforehand with the transport service to pick you up from somewhere else rather than from the hotel. A good spot will be the 7/11 across the road from the hotel. The restaurant owner who was stopped by the taxi mafia from picking us up, said that in retrospect, he should have arranged to pick us from the 7/11 and would have avoided that ugly situation.


Dining:
There is only one restaurant in Serenity Hotel. It has a nice view of the adjacent pool and the sea. It serves a buffet breakfast daily till about 1030am, and the selection of food is the same every day (selection of Western breakfast dishes, cold cuts, sushi, cereal, bread, fruits).

We had a complimentary dinner at the restaurant and it was decent.

The only little problem about the restaurant is that since it's open-air, there are quite a few flies (and I saw one get into the sushi/cheese one morning) and mosquitoes. After getting bitten all over the first time we dined there, we applied insect repellent on subsequent days and the mosquitoes didn't bother us much. The hotel provides an insect repellent in the room.

The restaurant also provides in-room dining services. Food is served quite promptly, but it took quite a while (and 2 calls to the reception) before they were cleared.

There is also a bar next to the pool and the Happy Hour is from 5-7pm daily. Drinks are half-priced.


Spa:
We were given a 50% discount voucher on the a la carte spa services (not applicable for discounted services) so we thought we give the spa a try. Please note that one needs to make a reservation in advance as it is unlikely that the spa will be available if one just walks in. The staff were all very nice and polite, and gave useful suggestions on which kind of massage/ scrub/ facial will be more suitable. They also take into account individual preferences, e.g. amount of pressure used for massage.


Room:
There are 3 H2O suites and they are located in the same building as the reception. Serenity Resort has about 3-4 buildings extending from the main road towards the sea. The H2O suites and the hotel reception are located furthest from the sea and the restaurant, while the Pool Residences are next to the sea and furthest from the hotel reception.

There is a buggy that can fetch one from the reception to the restaurant, but it is also an easy 5-minute walk.

Our suite was nice and big, especially for the price we paid. The bedroom, living room with a full kitchen, and veranda were on one level, while the private pool was located on the rooftop. We had a nice view of the sea from our suite.

I'm not sure how often housekeeping cleans the pool. It was very clean when we used it at the start of our stay, but when we used it on the last day, there were quite a few insects floating in the water.

Just note that from our veranda as well as from our rooftop pool, we could look into the pool area as well as the veranda (and the living room) of the adjacent H2O suite. Hence, if one wants more privacy when in the room, just draw the curtains, although that will then block out the sea view.


Service:
Service was in general wonderful, and everyone was always willing to help with a smile. Karn from the frontdesk registered us and showed us around the suite, and she was also extremely efficient in helping us to print out our online check-in even before we asked her to. The other girls at the reception e.g. Bee are also very friendly and helpful.

As we had a late afternoon flight departure, we asked if we could extend our check-out and one of them (think her name started with Y and was Yul or something similar) happily agreed to extend our check-out time by 2 hours for free.

The buggy drivers were always polite and smiley.

When we had problems with our rooms, e.g. the light in the cupboard fused or the aircon controller spoilt, they were fixed fairly quickly.

The only little problem with the housekeeping that we had was that they do not regularly top-up the soap and shampoo. On the day of our arrival, there was very little soap and shampoo, and we had to ask 2-3 times before it was refilled. Towards the end of our stay, we were also running low on the toiletries. Toothbrush and toothpaste are not provided in the room, but if requested, they can be provided.

We mentioned during our reservation of the hotel that we were on our honeymoon but I think the hotel did not register that. But when Karn (who checked us in) learnt that we were on our honeymoon, she promptly arranged for housekeeping to decorate our bed and bathroom with flowers the next day. It was a gesture we greatly appreciated.


All in all, I think the Serenity Resort is a nice place to stay at, and the rooms are value-for-money. The staff are also friendly and helpful. If one does not mind the taxi mafia problem (not the hotel's fault), the lack of a proper beach and the distance from touristy areas, Serenity Resort is definitely worth considering.

Room Tip: The H2O suites are value-for-money. There is a private pool but is not as expensive as the Pool Resi...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank krystalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 24, 2013
Thank you very much for your very detailed review and we are happy to hear that you enjoyed your stay at Serenity.
The review contains a few inaccurate statements regarding taxi services on Phuket island.
All taxi services on Phuket island are organized in a syndicate style of manner and this is NOT specific to Serenity. One local taxi group will always claim exclusive rights to taxi services within one area of the island. So the information that you have received from this restaurant owner, telling you that this is a specific issue to Serenity or Rawai is certainly not correct.
Many resorts face the same situation on Phuket island.
Guests are free to use our complimentary shuttles to Nai Harn Beach or Patong Beach, use our hotel cars for airport transfers, rent a car or a motorcylce or use the taxi service provided by the local people stationed outside of the hotel, so there are options.
The issue with the high taxi prices charges by the local taxi operators on Phuket island has been addressed with the government on numberous occasion but nothing has been done by the authorities yet and this is obviously beyond our control.
Sincerely, Urs - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
4 of 5 bubbles Reviewed June 16, 2013

Second stay at pool villa and my family still loves it enough to be planning the third trip. Service is top-notch as some of the staff recognised us from 6 months ago. The beach isn't a swimming beach but the high tide waves crashing against our villa retaining wall at night is the best lullaby ever! Laundramat and 7-11 across the road and a tiny bistro a short walk away serves the best coffee (Hock Hoe Lee) and great cheese and ham sandwiches. Feeding the fishes at Coral Island (reachable by longtail boat) a delight. Had noisy neighbours the first night but thank goodness they moved out the next day. What I really appreciate is that the resort actually acts on guest feedback - we said they ought to provide insect repellent in the living room downstairs and viola, there they were when we arrived!

Room Tip: The pool villa is worth the splurge; the best is villa 805 as it is the one furthest away from the m...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, June 21, 2013
Dear Eileen, thank you so much for visiting us again and thank you for your nice review!
We are certainly happy to hear that you enjoyed your time with us!
Looking forward to welcoming you back again, we remain,
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Property: Serenity Resort & Residences Phuket
Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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