An overdue review for my visit at Serenity. Time has passed but my feelings (primarily negative) regarding this resort have not changed a bit.
Let's start with the positive: large rooms, very modern facilities, good design, great furnitures, very impressive bathroom, Overall the rooms and facilities are impressive. I enjoyed the spa and the pool very much.
1) incompetent management which leads to a service team who smile but are not friendly. We were yelled at by a staff when we were stuck in a terrible situation because we followed the advice of ANOTHER STAFF. We complained up to the general manager (who I believe should be 100% responsible for managing such a poorly managed service team) and he was not interested at all to improve our experience. The restaurant manager took no responsibility in managing his staff but simply said "oh you know...the locals speak no English and are poorly educated".
2) this resort is located in a mafia controlled area of Phuket which means everytime you try to leave the resort, you either drive yourself, or use the mafia controlled car services at the resort gate. The outside car services we arranged were chased away by the mafia and threatened.
This is really an example of a resort which has so much potential to be better but cannot realize its potential due to, mostly, the management team.
- Official Description (provided by the hotel):
- Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more less
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- Also Known As:
- Serenity Resort And Residences Phuket
- Serenity Resort & Residences Phuket Hotel Rawai
- Outrigger Serenity Terraces Hotel
- Serenity Resort & Residences Phuket Rawai