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“Aptly named - Serenity by name and experience!”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Reviewed February 14, 2013

We booked Serenity Resort after reading the recommendations of other Trip Advisors (thanks all!) and were expecting nothing short of excellence - and that is exactly what we got! It was one of the most excellent and perfect hotel stays I have ever had.

Upon arrival we were given a cool welcome drink while being registered. We were also upgraded from a one-bed to a two-bedroomed suite with a sea view - it seems that the hotel tries to give its guests the best experience possible and (from reading other posts here) frequently upgrades people.

When we entered our suite (number 825) we were immediately hit with one of Serenity's "WOW" factors - the suite is huge and luxuriously outfitted (see the pictures on their website - what you see there is exactly what you get :-) ). The large balcony has a table and four chairs if one wants to dine out there, and two loungers for sunbathing or just relaxing. From our balcony, we had a view over the swimming pool, East 88 restaurant and the sea. While we were there (10th to 14th February), a lovely cool breeze was blowing off the sea both day and night - this made sitting on our balcony even more enjoyable.

The room has a well stocked kitchen (you could even cook a meal if so inclined) including champagne glasses, read and white wine glasses, and other assorted drinks glasses - and the large fridge has an assortment of wines too! There is a large dining table with six chairs, and a separate sitting area with a large flat screen TV (complete with DVD player to play the DVD you can borrow from reception).

There were two large double bedrooms with en suite bathrooms. We used the slightly larger one that opens directly onto the sitting room. The bed is very comfortable (neither too soft nor too hard) and four pillows are provided - however, there is also a pillow menu so everyone will be able to have the most appropriate pillow for their circumstances - we used those already there as these suited us. There were two sets of wardrobes with plenty of hangers (I hate when hotels only provide 4 or 5!), and within these were a safe and two sets of dressing gowns and slippers (we saw many people using these to go down to the hotel's spa).

The bathroom was big with a separate toilet - there was a large bath / jacuzzi and a separate shower that had both an overhead rain-shower and a wall mounted angled shower. Importantly for me, the water pressure was very strong. When you arrive in your room, you are presented with a choice of soaps, shower gels and shampoos - do choose the lemon-grass which smells wonderful, even to a guy!

The second bedroom and en suite bathroom were similarly outfitted.

Overall, the room ( .. er .. the suite!) gets top marks! The only drawback about such a luxurious room is the strong temptation not to go out - some afternoons we came back to the hotel just to enjoy the room and balcony! So I strongly recommend you book a suite rather than the basic room.

The hotel restaurant, East 88, and the bar, are on opposite sides of the swimming pool, and both are against the seawall - at full tide the sea is up against this wall and at low tide recedes quite a distance. This tidal area provides a very safe area for boating or kite-surfing (popular in the area) as the water is only about waist deep even at full tide. The downside is that the water is far out at low tide.

Breakfast is served in the East 88 restaurant and there is a wide choice of both western and Asian foods. There is an egg station from where you can have eggs cooked any style; a waffle station; and a hot buffet of bacon, ham, sausages, hash browns, etc - usually there are also rice and noodles, with two choices of accompanying local dishes. There are also 'cold cuts' of meats, smoked salmon (this was delicious!), and sushi, as well as fresh fruits and a variety of breads. So, top marks for breakfast too!

We don't usually use hotel spas in Thailand as there are lots of massage shops everywhere. However, when we checked in, we were given a voucher for a 15 minute "head, shoulder and neck" massage in the hotel spa. This was so good we immediately booked a package. As other posters have noted, this makes the spa very popular, so I recommend that you have the free massage as soon as possible and then make reservations.

This hotel is definitely a "resort" in that you don't need to go out for anything - as well as the delightful rooms, the staff are so friendly and helpful, and many of them flash that big Thai smile when you meet them - especially Jaem in East 88 restaurant (she simply radiates happiness!).

Serenity is one of those hotels that is in itself a reason to visit a place! We will certainly be back.

Room Tip: Get a suite with a seaview!
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  • Stayed: February 2013, traveled as a couple
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3  Thank Nigel-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 25, 2013

Dear Nigel,
Thank you very much for taking the time to write such a detailed and great review of our resort!
I will certainly pass on your compliments to our team.
With kind regards,
Urs - General Manager

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504 - 510 of 1,108 reviews

Reviewed February 8, 2013

Great resort with superb hospitality and views. We checked in and got complimentary upgrade to a pool & sea facing suite. Pool side restaurant (East88) and bar were amazing with good quality food and drinks. Room rates according to the quality are good. Free shuttle transfer to Patong was helpful. My sincere thanks to all the employees and management of the resort. We will return back to you for sure in the future.

Room Tip: Grand sea view suite will be good if you want it to be extra spacious.
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  • Stayed: January 2013, traveled as a couple
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Thank Vikram_Malik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 14, 2013

Dear Vikram,
Many thanks for your great review and we are pleased to hear that you enjoyed your honeymoon with us!
We certainly do hope to have the opportunity to welcome you back!
Sincerely, Urs - General Manager

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Reviewed February 7, 2013

Very Nice hotel, charming and calm. My boyfriend and I went there for 12 nights. As it was the low season in august and the enxt room was under construction, we asked for having a better room. We finally got a very nice suite for the same price, with a seaview. The staff is very nice, you can ask anything you would like to. Very good memory. The only bad point to improve is the staff English language. It was not always easy to make understand ourselves. But all the rest was perfect: the restaurant, the spa, the localisation (away from Phuket mess!!, more romantic).

  • Stayed: August 2012, traveled as a couple
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1  Thank KindyMundia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 7, 2013

Thank you so much for your review and we are happy to hear that you had a great time at Serenity Phuket!
We note your comment about the English language ability of some of our team members and are working on it with our English teacher.
With kind regards, Urs - General Manager

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Reviewed February 5, 2013

We treated ourselves to one of the two H2O suites, situated at the highest point of the beautiful resort, which boasted it's own private rooftop pool & truly stunning views! It was well worth the additional cost & was absolutely ideal for our Honeymoon, I/we would strongly recommend it to any Honeymooner's thinking of staying at Serenity. The hotel had heart & soul, which is uncommon nowadays, in a market dominated by mainstream hotel brands. The staff were incredible, so friendly & helpful. The bar/restaurant (East 88) was brilliant, we both really enjoyed the themed menus that were laid on frequently. We had an unforgettable experience & hope to return in the future.

Room Tip: Invest in the H2O Suite! Well worth it...
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  • Stayed: January 2013, traveled as a couple
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 7, 2013

Dear Adam, thank your very much for your review and i will certainly pass on your compliments to our team! Happy to hear that you enjoyed your honeymoon with us!
Sincerely, Urs - General Manager

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Reviewed February 3, 2013

It was an amazing experiance to be @ serinity....it was like a dream honeymoon.....we wanted a place which was secluded and out of the husle & bustle of the city....serinity was perfect....thanks to the management, we were upgrated to a pool recidence......it was nothing short of a paradise on earth...the view was just out of the world....staff were very helpful, especially Mann (Hope i got the name correct). He helped us through out our stay....Food was also top class .....the breakfast has varied options......and just sitting at 88 East admist the beautiful sceneary doubled the taste of the food.
People say a lot about the location, but i would suggest take a bike (which is available just outside the resort) it doubles the pleasure of being in phuket.
Serinity is still not out of our minds, we miss the amazing pool and sea view from our room....Will be there again surely...
Thanks Serinity for making our honeymoon speacial.
Cheers

Room Tip: Honeymooners pick the pool recidence, it the best you can dream of.....
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  • Stayed: January 2013, traveled as a couple
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Thank Anchal83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 14, 2013

Thank you so much for your review and we are happy to hear that you enjoyed your honeymoon at Serenity! I will certainly pass on your compliments to our team!
With kind regards, Urs - General Manager

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Reviewed February 2, 2013

We stayed here for 3 nights at the end of our south east asia trip for some relaxation. We booked the H2O suite (room 879) and were absolutely amazed when we were shown our room by the friendly staff. It looks exactly like the pictures on the website. The view from the rooftop pool was spectacular - bright blue ocean with little islands floating in it. The suite we had got the afternoon sun unlike the other 2 H2O suites so we were very pleased. The private pool was a good size - around 10m by 4m and we had our own private sunlounges. We didnt' really venture out of the hotel except at dinner time and we didn't use the main pool at all. The only downside is that the hotel is too far from anywhere to walk so it leaves you with the only option of paying 200 baht to get a taxi to Rawaii for food. We ate in Rawaii 2 of the nights (Nikita's restaurant - definately recommend the whole snapper!) and took the free shuttle to Patong on the other night (although took over an hour and wasn't that great). Would definately come back to this hotel again.

  • Stayed: January 2013, traveled as a couple
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2  Thank HolidayKat_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 7, 2013

Thank you so much for your review and we arehappy to hear that you enjoyed your time at Serenity Phuket!
As you point our correctly, our resort is located on the quiet side of Phuket and away from the party zone of Patong on the west coast.
Sincerely, Urs - General Manager

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Reviewed January 30, 2013

Serenity was the first stop for me and my girlfriend during a 3 weeks trip to Thailand, and I must say that this was by far the best hotel we stayed at during our travel. It is very nice and clean, and the staff is friendly and speaks good english. The room was great, with a very comfy bed, an awesome shower, and a pretty quiet AC. We particularly enjoyed the pool, which is nice and big, and has a great view of the sea.

The only drawbacks I can think of are the location (You need to rent a moped to get anywhere unless you want to haggle with the local taxi-syndicate that operates just outside the hotel) and the beach (it's nice during high tide, but during low tide it's like a muddy desert, which doesn't look very pleasant).

  • Stayed: January 2013, traveled as a couple
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1  Thank HufvudstadsSkauning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded January 31, 2013

Thank you very much for your review and we are happy to hear that you had a great time at Serenity Phuket.
As you point out correctly, swimming in the sea is not possible in front of our resort during low tide, which is the same situation for all hotels located on Phuket's East coast.
We do however, offer a free shuttle bus to Nai Harn beach every morning for guests wishing to spend a day on the bach.
We also offer a free shuttle to Patong beach and the shopping center every late afternoon to help guests save on taxi expenses.
Sincerely, Urs - General Manager

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range: $70 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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