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“H2O suite luxury”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
208 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“H2O suite luxury”
Reviewed February 2, 2013

We stayed here for 3 nights at the end of our south east asia trip for some relaxation. We booked the H2O suite (room 879) and were absolutely amazed when we were shown our room by the friendly staff. It looks exactly like the pictures on the website. The view from the rooftop pool was spectacular - bright blue ocean with little islands floating in it. The suite we had got the afternoon sun unlike the other 2 H2O suites so we were very pleased. The private pool was a good size - around 10m by 4m and we had our own private sunlounges. We didnt' really venture out of the hotel except at dinner time and we didn't use the main pool at all. The only downside is that the hotel is too far from anywhere to walk so it leaves you with the only option of paying 200 baht to get a taxi to Rawaii for food. We ate in Rawaii 2 of the nights (Nikita's restaurant - definately recommend the whole snapper!) and took the free shuttle to Patong on the other night (although took over an hour and wasn't that great). Would definately come back to this hotel again.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank HolidayKat_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, February 7, 2013
Thank you so much for your review and we arehappy to hear that you enjoyed your time at Serenity Phuket!
As you point our correctly, our resort is located on the quiet side of Phuket and away from the party zone of Patong on the west coast.
Sincerely, Urs - General Manager
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Solna, Sverige
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 30, 2013

Serenity was the first stop for me and my girlfriend during a 3 weeks trip to Thailand, and I must say that this was by far the best hotel we stayed at during our travel. It is very nice and clean, and the staff is friendly and speaks good english. The room was great, with a very comfy bed, an awesome shower, and a pretty quiet AC. We particularly enjoyed the pool, which is nice and big, and has a great view of the sea.

The only drawbacks I can think of are the location (You need to rent a moped to get anywhere unless you want to haggle with the local taxi-syndicate that operates just outside the hotel) and the beach (it's nice during high tide, but during low tide it's like a muddy desert, which doesn't look very pleasant).

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HufvudstadsSkauning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 31, 2013
Thank you very much for your review and we are happy to hear that you had a great time at Serenity Phuket.
As you point out correctly, swimming in the sea is not possible in front of our resort during low tide, which is the same situation for all hotels located on Phuket's East coast.
We do however, offer a free shuttle bus to Nai Harn beach every morning for guests wishing to spend a day on the bach.
We also offer a free shuttle to Patong beach and the shopping center every late afternoon to help guests save on taxi expenses.
Sincerely, Urs - General Manager
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brisbane
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 28, 2013

This hotel is lovely. We really enjoyed our stay here. For a start we were lucky to have a free upgrade to a suite, and we are so glad we did. The suites are amazing. Huge, comfortably furnished and luxurious. The pool is a great place to lounge about. The food and service in the restaurant is excellent. Breakfast buffet is a great variety of delicious food. The spa staff are attentive and competent. The fitness centre is very good. Reception staff are genuine and our stay overall here was more than what we had hoped for. There is an overall nice feeling about the hotel atmosphere. We had our honeymoon here and are going home with some very happy memories of our stay here. Would definitely recommend this hotel. Cant find a fault with it.

Room Tip: Recommend at least a suite rather than a basic room, Furnishings are sumptuous.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salmanjot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 31, 2013
Thank you so much for your review and we are happy to hear that you enjoyed your honeymoon with us.
We certainly look forward to welcoming you back in the future!
Sincerely, Urs - General Manager
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Macclesfield, United Kingdom
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 27, 2013

Having seen the excellent reviews already on Tripadvisor, my wife and I along with her parents, were certainly not disappointed with the great service, the excellent price and the genuine friendly and helpful staff who worked at and managed the hotel. The pool is beautiful and the rest of the hotel is very well maintained from the beautiful foliage to the recently painted rooms.

The honesty about the beach not being up to much was refreshing and as such didn't prove to be a problem as we took a longtail boat over to the delightful Banana Beach.

The transfer to the airport was reasonably priced and included free WiFi throughout the journey!

All in all, we would highly recommend the hotel for a relaxing, sun-drenched break

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alec H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 31, 2013
Dear Alec,
Than you very much for your review and we are pleased to hear that you enjoyed your time at Serenity Phuket. I will certainly pass on your compliments to our team.
With kind regards, Urs - General Manager
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Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 25, 2013 via mobile

Stayed for a week with my son
And husband in a two bedroom apartment.
Loved the view and big baths, 2 in all. There is a great little deli across the street and we
ate in a couple of times. With all the lovely porcelain etc it was easy. Took a trip to the beach and had a wonderful lunch and went shopping one day all this via the hotel free shuttle. The staff were wonderful and arranged a boat trip to a nearby island. Used the spa and restraint both good. If you walk to the right of the hotel for about 10 mins you will find some good dinner venues.
Will be returning again in June.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, February 7, 2013
Thank you very much for your review and we look forward to welcoming you back again in June!
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sweden
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 25, 2013 via mobile

Room-we had a 2 room Grand Seawiev suite. When we checked in we got a room with a wiew towards public toilets by the pool, not exactly seawiev! We changed room after one night. Now we get a room at third floor, with great wiew towards the pool and sea!
The suites are very nice, the only bad thing is that there is no natural daylight, so it is a little bit dark.

88 Beach Lounge (food)-outstanding food! We did eat a lot of meals here, everything was great! The staff working is very friendly, and quick service !

Reception - always with a smile willing to help you!

The Beach - real disaster! ( we did know this before coming Here) but we use the shuffle bus to Nai Harn Beach , very nice! The drivers is very helpful and drive carefully!

Location - it's a very isolated area, but this is not a big problem. There is taxi right outside!

Actually the only thing I thougt was disturbing was that the hotel has many visitors every day that not are staying at the hotel! This means a lot of people around the pool every day!

I can see myself return, but only for a fiew nights.....

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna68Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 31, 2013
Dear Anna,
Thank you very much for your review.
I am glad to hear that our team was able to change your suite to a different location after one night stay so that you could fully enjoy your stay with us.
As you point out correctly, swimming in the sea on the East coast of Phuket island is restricted during low tide, but we are happy to hear that you found our free shuttle service to Nai Harn beach useful.
Our grand suites have very large sliding windows and ample day light if the curtains and windows are left open actually.
Sincerely, Urs - General Manager
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Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 24, 2013 via mobile

Sounded really nice on the website. Check-in was very efficient but room was dark and dingy with a tiny small side balcony, totally lacking the promised sea view. The room could have benefitted from a bit more maintenance and cleaning. Lovely pool area and restaurant but very limited evening menu. Beach is simply revolting; dirty, small, thoroughly unattractive.

The free shuttle to Patong was useful as there is nothing to do at the hotel except lounge around the pool. Frankly not worth the money.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review, January 31, 2013
Dear David,
Thank you very much for your review.
You stayed in one of our standard serenity rooms and those do not have a sea view. We do not advertise any sea view for our standard rooms and the fact that they are smaller and have no sea view is also reflected in the cheaper rate for those rooms.
Our menu has approximately 80 different dishes and we also offer 3 buffet nights per week, which normally proves to be sufficiant for our guests.
You are correct to point out that swimming in the sea at low tide is restricted, which is the same situation for all resorts on the East coast of Phuket island.
We do, however, offer a free shuttle bus to Nai Harn beach every morning for guests, who wish to spend a day at a swimming beach. Nai Harn beach is only 10 minutes away from the resort.
Sincerely, Urs - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Serenity Resort & Residences Phuket

Property: Serenity Resort & Residences Phuket
Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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