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“we'll be back!”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Reviewed August 8, 2011

We’ll be back!

The first thought which crosses your mind as you arrive in this beautiful Terraces & Residential Hotel at the island of Phuket in Southern Thailand, is that if there is heaven on planet earth, this is what it probably looks like… and as the pondering finally dissipates you are gradually convinced that you’ve actually reached it!

The outstanding location, the facilities offered by the resort and the freedom ambiance which results from the wide scenic views create an optimal merger for a real holiday and proves that Serenity is as it is named--- magical: a place of peaceful energies, full of relaxation, quietness and rest.

The first gift that Serenity gives you is the outstanding landscape of a sea bay surrounded by small islands, wide skies, boats which look like they have been hand drawn and far away horizons. The high and low tide of the sea, which draws the water in and out of the beach takes place every couple of hours and is one of the rear phenomena which we’ve seen: suddenly the sea is full and in no time it regresses exposing the beautiful boats which sink in the sand…these natural powers are hypnotizing and make you feel with no ending a sense that everything is lowering itself against those powerful natural forces…

All the rest of the experiences at Serenity are unforgettable. The space is full of Villas, and fancy rooms with fully equipped kitchens, beautiful wooden decks with the most inviting swimming pools facing the moving sea, all which represent the amount of thought given to spoiling the guests, giving them the good feeling they deserve and making their time unforgettable--- this is exactly what we experienced!

We loved every minute of our stay! We enjoyed the private pool at the villa, as well as the big one shared by all. We loved the Bar around the pool and the wonderful jazz band which played in the evenings, we appreciated the cleaning services and the staff providing it. We enjoyed the internal transports offered locally moving frequently all over the resort as well as the daily free of charge Shuttle service offered by the Hotel, to tourist attraction on the island. Moreover, the private Barbeque on top of the villa, Thai massage at the spoiling SPA, organized tours, cruise to neighboring islands and much more…

To summarize, we spent a magical holiday which have left with us a taste of more…
We’ll be back!!

  • Stayed: July 2011, traveled with family
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2  Thank Tal04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded August 18, 2011

What a lovely review, thank you! Our team will be happy see this and it will encourage them to do even better in the future. Sincerely, Urs - General Manager

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768 - 774 of 1,122 reviews

Reviewed August 1, 2011

We stayed for the first, but surely not for the last time at the Serenity in Phuket. The whole family enjoyed the time spent. Friendly staff, caring management, a spacious two bedroom suite, the sea view, the kid´s club, the nice pool and the good food gave us a splendid time in Phuket.
You normally get what you pay for – at the Serenity Phuket you get definitely more. Our reasonably priced Penthouse Suite offered far more than we expected - I never experienced a better price-value ratio on a leisure trip. The staff and the management acted promptly to wishes and suggestions from the guests and seem to be keen to further improve the already high quality of service. We are looking forward to return to the Serenity Phuket.

Room Tip: spacious, clean, well fitted - in general: more than you need
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  • Stayed: July 2011, traveled with family
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2  Thank MAIHOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded August 18, 2011

Thank you very much for your kind review of our resort, which i will certainly be happy to share with all our team members. We look forward to welcome you back. Sincerely, Urs-General Manager

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Reviewed July 28, 2011

Spent 3 weeks in Phuket and the last 5 days in the Serenity. It was the worst 5 days of our trip. The Serenity Rooms are very small and noisy! You can hear people next door taking a shower. Our room was FREEZING...The engineering came twice to try to fix the problem but the lack of English probably didn't help. Our AC problem was never solved so we spent the night switching the AC on and off and didn't get much sleep! The quality of the bedding and pillows was that of a 3* Hotel. We had come from the Marriott so it was a HUGE come down. Couldn't wait to get home to my own bed! Also the food was very average. The breakfast buffet which was not very extensive was the same EVERY day! (Serenity...go take a look at Holiday Inn Patong for some pointers....and they are a 4* Hotel) The only good thing at breakfast was the good coffee and fabulous view, other than that the hotel was extremely disappointing. Bar man needs to learn how to make cocktails....they too were terrible and the staff in the bar were lazy. We had to go to the bar to get service...it became a joke in the end between friends. Would not recommend this hotel....there are FAR better in Phuket and we would definitely not return!

Room Tip: Don't chose a Serenity Room...they are too small and noisy
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  • Stayed: July 2011, traveled with family
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3  Thank Catherine2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded July 29, 2011

Thank you for taking the time to write a review about our resort on TA. The difference between our regular hotel rooms and suites or residences is considerable in terms of size and facilities and this is also reflected in the daily rates. Our maintenance team will address the issue with the A/C to have it rectified as soon as possible. Our aplogies that this was done during your stay.
Our breakfast buffet features are range of international and local dishes and there are several hot dishes that are rotated every day together with one freshly squeezed juice. We will find a way to make this more obvious to our guests.
We regret that you found our staff "lazy" and will adress the issue with the team as they normally get rather good reviews by our guests. Kind regards, Urs-General Manager

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Reviewed July 28, 2011

The resort is beautifull,luxurious and amazing!!!
The location and its landscape is spectacular,right on the beach allowing you to almost merge with the sea...Very unique positioning!
The whole ambiance gives you a sence of relaxation,comfort and freedom..the pool area,the bar,the restorant,all around in close ancounters and very accommodating..
The rooms are fully equipped,well organised and highly designed!!
The stuff is doing its utmost to make you happy and provides best service ever, which compliments the total feel!
The hotel also provides complimentory bus schedule to major points of interest on the island and helps organising sights and sounds of other places.
There is though,a contradiction between the enterance to the resort and its content...The first immpression does not compliment what you experiance as you walk in to the complex! It is highly reccommended to upgrade the enterance area in order to match the true high image of the resort!
All in all and from all aspects, it was one of the best holiday resorts which me and my family have visited and I will definitely recommend it to my close friends,family and social network!

  • Stayed: July 2011, traveled with family
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1  Thank Star026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded July 29, 2011

Thank you very much for your review and we are glad to hear that you enjoyed your holidays at Serenity Phuket. We are aware of the design issue of our entrance area and the fact that it is somewhat too discrete. We might look for ways to amend the design after the coming high season. Kind regards, Urs-General Manager

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Reviewed July 23, 2011

We stayed at Serenity recently for ten nights with our two small children and three other families and their children. Our two bedroom apartment led directly onto a balcony, a grassed area, the pool and then the ocean. The apartment was incredibly comfortable, spacious and luxurious - couldn't fault it and it worked very well for two adults and two children.
The resort itself has fantastic with friendly staff who went out of their way to make our stay memorable. The breakfast buffet was also excellent with a wide array of both western and thai options on offer. Also enjoyed the day spa which is peaceful and excellent value, particularly with the current strength of the Australian dollar.
There were however a few negatives. Firstly the restaurant itself (aside from the breakfast buffet) was quite limited in what was on offer. Given that the resort is quite far from Phuket Town and only has a few other restaurants/cafes within walking distance, it would have been good if the restaurant had had a wider and more interesting selection. We were bored of the options by about the third day.
The Kid's Club was also a bit haphazard and didn't really cater for children over two years. The space was too small and didn't have much in the way of stimulating toys or activities. It was also staffed by the pool attendants and when our daughter who is four opted to go in for part of the morning with her brother who is two, she was left alone for about half an hour while the attendant took my son for an explore around the resort. Although she is a mature four year old, I wasn't very happy to find out she had been unsupervised as you assume they are in safe hands when they're in there. She made her own way back to our apartment much to our surprise.
Our friends laundry also disappeared from outside their room and nothing was done about it for two days. It was quite difficult for them to get a meeting with the General Manager to follow it up and although he was apologetic the resort didn't take any responsibility for it, or say that they will change the practice of leaving the laundry outside the room - which doesn't make a lot of sense. They lost clothes worth a considerable amount of money and may not be able to claim it on insurance. Pretty frustrating and they wished they had taken the much cheaper and as it turned out safer option of having their laundry done across the road.
Anyway these things can be fixed but I hope they are given some attention because they detract a bit from what could be a truly excellent resort.

  • Stayed: July 2011, traveled with family
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Thank georginamelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded July 29, 2011

Thank you very much for your detailed review, which we have shared with the team. We well noted your comments about the food selection and are in the process of adding two more pages to our menu at East 88 Beach Lounge.
Our consultant for the kid's club has also been contacted to upgrade the toys and facilites and we are reviewing the supervision policy at the club too in order to ensure that children are not left unattended.
As for the laundry, this issue did not seem to happen to yourself but to your friend so we will not comment on it in details here as this was not your personal experience at the resort.
I did personally meet with your friend to discuss the laundry issue before they checked-out and received the impression that they were satisfied with the action taken. Sincerely Urs-General Manager

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Reviewed July 23, 2011

We had been there from January 15th to 18th and our staying was perfect! We were just married so the room was full of roses and hearts! We got the Serenity penthouse suite! The hotel is about 17 km from patong beach, but we rent a car and everything were easier! The reseptionists and all the stuff wer very kind and ready to serve you! Ofcourse we would like to stay again in this hotel!

  • Stayed: January 2011, traveled as a couple
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3  Thank Dimitris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded July 29, 2011

Thank you very much for taking the time to wirte such a nice review about our resort. I will certainly be happy to pass on the compliments to our team. Sincerely, Urs-General Manager

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Reviewed July 14, 2011

we had a wonderful stay here, the pool is stunning and the suites are huge. We were lucky enough to be there for a Friday night party, which was fantastic. The staff were all very professional, very friendly and helpful. The spa and massage was amazing. Our room was only metres to the pool, and we never saw the pool too busy.

Room Tip: stay at the front in the ocean views
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  • Stayed: July 2011, traveled with friends
    • Value
    • Sleep Quality
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3  Thank pauldb65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded July 29, 2011

Thank you for taking the time to write such a nice review about our resort. We are glad to hear that you enjoyed the Friday night party and our spa. I will certainly pass on your compliments to our team. Sincerely, Urs-General Manager

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Location: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range: $67 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai

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