We arrived at the resort after Christmas in 2008 after a private tour in the North of Thailand. Having seen some of the great hotels there, we expected a lot from our 5 star resort as advertised by our travel agent. What a disappointment, the resort is only half finished so there was only 1 restaurant, 1 pool and 1 bar and the resort is located quite a distance from any public restaurants or bars (and the resort provides no info on how to get there at night, but some of these restaurants actually offer a free pick-up service).
The main problem though was the service, just a few examples, rather than a welcome letter from the management with an apology for the inconvenience caused by the half finished infrastructure, we received an invitation for a cocktail party scheduled for the night of our departure, 6 days later.
Service at breakfast was at times rather chaotic as they clearly were not ready to cater for the number of people there during the Christmas holidays (though the resort was not full as some villas were not yet completed).
Also the staff obviously has very limited understanding of English. We asked about tour options and after the second try at the reception (this was already our second day in 'paradise'), we were presented a file with some travel flyers, but nobody could give us any further explanations. We asked for a computer to check for options on the internet only to find that the 1 laptop available for 92 villas was already taken. After calling our travel agent, they advised us that they had left an envelope with information for us at reception which we obviously had not received.
We then received an upgrade to a prime pool villa as a compensation which was ok especially as the view was much better, but as commented in the previous review, the additional floor is a total waste of space as nobody will walk down a flight of outside stairs to get to a room with a sofa, but without TV for example. So we used it as storage space for our empty luggage, but enjoyed the pool upstairs (it needs to be mentioned though that getting out of the pool is a real challenge as they forgot to include proper stairs to get in and out). There are plenty of other strange design features in the villas like an outside shower without lights, a bath tub which requires you to get into it to open the water tap etc, etc.
So all in all, the resort might have potential, but certainly there is still a lot of work to be done on training staff and on amending the design of the villas to make them fit for use.
- Official Description (provided by the hotel):
- The Vijitt Resort Phuket is a romantic retreat where peace and tranquility soothe the soul with breathtaking natural scenery all around. The landscaped grounds at this Phuket hotel are simply beautiful with tall palms and expansive lawns gently sloping towards the stunning view of Friendship Beach.The elegant villas at this beachfront hotel in Phuket are contemporary style inspired by local design and materials. Many of the private villas include their own pool and all enjoy magnificent views of calm blue waters of Chalong Bay. This serene and secluded Phuket resort is perfect for couples and families seeking a holiday in paradise where warm Thai hospitality awaits. ... more less
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- Also Known As:
- The Vijitt Resort Phuket Hotel Rawai
- The Vijitt Hotel Phuket
- Vijitt Hotel Rawai
- The Vijitt Resort Phuket Rawai