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“Very poor service”
Review of DaVinci Restaurant

DaVinci Restaurant
Ranked #86 of 268 Restaurants in Rawai
Price range: $24 - $86
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Romantic, Families with children, Business meetings
Dining options: Late Night, Dinner, Breakfast, Delivery, Reservations
Description: Al fresco dining and authentic Italian cuisine , french, and Thai, are the trademarks of DaVinci. The restaurant has four separate dining areas including a cocktail & wine bar with an extensive range of wines from around the world. The pizzeria features a wood fired pizza oven with a separate play area nearby provided for children so that parents can watch them play while enjoying their meal. A separate private function room for that special occasion and the Al Fresco garden dining area for over 80 people. Great traditional Italian cuisine as well as a great choice of seafood and steaks makes DaVinci a place where the locals hang out and the tourists love.
Reviewed January 1, 2013

Having been in Thailand for a couple of weeks we fancied a change of cuisine and this place came well recommended.

The venue was very nice and had a pleasant ambience, it was full, so having not booked we got a table inside which turned out well as it was air conditioned but you still felt like you were outside. The staff dealt with our initial order quickly and efficiently however from that point onwards it went downhill. We were a party of 8, four adults, two teens and two babies so were keen to get them fed first so we could enjoy our dinner. This didn't happen, despite the two teens both ordering carbonara there was a 25 minute gap between their 2 plates being delivered, surely it was cooked in the same batch? There was a 45 minute gap between the first main being delivered and the last main so none of us actually ate together and to make it worse the last main to be delivered was the 2 year olds which made the whole dinner harder to manage as he was desperate to eat. All the way through dinner the staff were inattentive and slightly grumpy, very unlike the Thai service we have become accustomed to.

After finishing our mains we were keen to just go but the kids really wanted ice cream which we ordered. After taking our initial order they then returned 10 minutes later to tell us they didn't have the flavours we ordered, we re-ordered and they returned 5 minutes later with one order of ice cream and then told us they didn't have the new order either so we canceled the order. When the bill turned up they had left the canceled orders on there. We thought the meal was quite expensive for what would have been an average Italian meal in London.

It's a real shame, this place could be a real gem but they've really let themselves down with the service and the quality of the food which doesn't command the price tag they ask.

2  Thank DanielsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jansasik, Manager at DaVinci Restaurant, responded to this reviewResponded January 3, 2013

Dear value customer.....
Thanks a lot for your review.....
Yes in this night and many before and after we was and are fully booked. We told you that we do not have a table for you if you didn't book n advance....You told us that you need a table because of kids and finally we find one free table for you....Is completely our fault - we all will learn from it - no booking, no table...Just because may be later you will be disappointed with the service, because we were completely full and fully booked.
Hope to see you back anyway with a proper reservation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 - 200 of 453 reviews

Reviewed January 1, 2013

I generally try to eat local food when on holiday, but on the advice of friends who live on the island, my family and I tried this pace. WOW- what a find, excellent food and service combined with a great menu, good location and relaxing ambience, we'll definitely be returning! I had the seafood jar for starters, pasta and crab for mains and shared the panacotta with my husband. It's the best Italian meal I've as in a long time. FYI too, the house red carafe was very drinkable and good value for red wine in Thailand.

Thank Rebecca_Andrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

The restaurant is generally very nice and stylish. The food is much better than the service level. I would expect more attention to details from a restaurant that has such a good reputation. It was difficult to get in contact with the waitresses and when we were able to order some things were forgotten forcing us to remind the staff a couple of times.

The restaurant is beautiful with a nice bar to relax in before or after dinner. Soft music is played and together with excellent food the restaurant deserves its reputation. It may be necessary to reserve a table at peak season.

Thank Johan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

we eat here for like 3 times in our 10 days of stay in phuket,

they have the best milk shake !
the best pizza !
the best pasta !
and the best food !!

worth every penny !!

Thank Carolina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

I was surprised to get such good pizza in Thailand. The food was really good and loved the outdoor seating area.

Thank Alisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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