I booked a 4 night stay over at this hotel as the location stated in booking.com showed it was convenient to get around Jungceylon and Bangla Road. First pain, we drove around and the taxi driver couldn't find fit. He had to call the reception and they told him to stop opposite Holiday Inn Resort. Well, on the web there is 'The Palm Retreat' and 'The Palm Retreat Inn.' We were told to go to the inn as they said it's the same place. I really wondered.
When we arrived, the girl with large butterfly eyes asked us to pay immediately (we arrived at 11:30pm). I didn't mind paying then, however she said she will charge me 3% if I used a credit card! Come on, it was not stated on my reservation at booking.com! So, we decided to pay upon checkout and told her we are not paying credit card fees.
Got in the room, it was a nice room except the shower was not separated and the toilet gets wet everywhere! Headed to sleep, and here is the worst! The bed is ROCK HARD!!! It was terrible, felt like sleeping on the floor! We asked if they had a better room with a better mattress and they said all mattresses are the same. The guy with the blond hair tried to help us by putting up some blankets to make up for the hard bed, but it was not going to help....so we decided to sleep in and woke up with a sore back the next morning.
Next morning, we checked out. Never again.
- Official Description (provided by the hotel):
- The PALM RETREAT is situated in the heart of Patong bay and the world famous beach. it is 5 minutes walking distance to the biggest shopping mall, The Jungceylon, and the night spot of Phuket, The Koi Bangla Street. Very convenient, clean surroundings, great hospitality and a peaceful environment without any bar/disco or a restaurant.."Home away from home" ... more less
- Reservation Options:
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- Also Known As:
- The Palm Retreat Phuket, Thailand