First, they placed us in a room on the top floor meant for more than 2 persons, right next to the generators. The room was so warm, the AC wasn't working and they told us there was no other room available. So fine, we thought we'd give it a while for the room to cool down and we went out to the town.
When we came back, it was still so warm and started surfing for other alternative accommodation nearby. After which, we went downstairs to the reception, told them we would like a refund and to check out. I think the manageress was there cause she immediately attended to us and changed our rooms. So much for "no other room available". Tsk.
The other room was slightly better but still this hotel is nothing like what is depicted in the pictures. On the second and third day, the wifi was down throughout. The television was not clear. The shower and toilet are not separate.
Overall, it was a terrible stay.
- Official Description (provided by the hotel):
- The PALM RETREAT is situated in the heart of Patong bay and the world famous beach. it is 5 minutes walking distance to the biggest shopping mall, The Jungceylon, and the night spot of Phuket, The Koi Bangla Street. Very convenient, clean surroundings, great hospitality and a peaceful environment without any bar/disco or a restaurant.."Home away from home" ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Agoda, TripOnline SA and Hotwire so you can book your The Palm Retreat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Palm Retreat Phuket, Thailand