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All reviews lakeside wing cabana room beach side shopping centre bangla road private jacuzzi grand deluxe room direct access seafood buffet big c swimming pool choose this hotel pool staff night life bangla rd hotel lobby welcome drink
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Reviewed July 14, 2018 via mobile

the Hotel is very central. It is located practically in the most known Known Shopping in Patong, Jungceylon. It is also near the beach and the the most important attractions in Patong. The Breakfast had a variety of food, specially Bread. For Dinner we had a seafood Buffet, which was the highlight of our trip to Patong. It was a kind of all you can eat buffet with a large variety of seafood, everything tasted fresh, it was definitely worth the 1100Baht we paid for 2 person (without drinks).
The room had plenty of space and it was also clean. But just as in the rest of the Hotel, you can see that the rooms need some renovation.
The fitness center and the Spa are located right in the pool area , which is very nice if you to exercise and right after spring into the pool. The Spa prices were fair , I regret I didn't do any massage there. A Thai Massage would cost about 600Baht per 1h.
Although the Hotel was nice to stay and I definitely would stay there again (if it were for the same price), it does not achieve the category of 5stars we know in Europe. The staff was friendly, just as usual in Thailand, but not really good traine. Right when we checked in , the bell boy asked us to wait in the lobby while he would show a room for a couple who was deciding whereas to stay in the hotel or not. Of course we did not wait for him to come back and we make ourselves the favor to cross all the way into the Mall to reach our room (the complex is actually divided into two Buildings, within the shopping in the middle of it). At dinner time I we were one of the firsts to show up, we ordered the drinks and right after a group of Chinese came .They served the drinks for all chinese people and other guests and forgot to bring my drink. After more than 30 min I asked for it and they took another 10min to bring it.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank Roberta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumResort, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded July 15, 2018

Dear Roberta A,

Thank you for your valuable feedback. We regret that the hotel condition, staff service and dining experience did not fully meet your expectations. Please allow us to reassure you that necessary actions are being taken to address with the appropriate training at the various levels and supervision for improvements. Please accept our sincere apologies

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2018

Nice and centrally located hotel enjoyed Phuket especially Patog. Staff and members of the hotel were quite polite and courteous will try to visit once again. At the reception counter services were helpful miss mootoo especially guided our team very deligently

Date of stay: July 2018
Trip type: Traveled with family
Thank dkjian1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumResort, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded July 15, 2018

Dear dkjian1959,
Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions.
We look forward to your return visit soon.
Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2018

July is normally low session so we expect better service. My partner and I arrived in the hotel 11pm I specifically advised for a clean room and good view. We arrived and the check out was too slow, our room is very smelly and the view is not very pleasant. Good thing the Hotel Supervisor was there helped us to move the next day to a better clean/and pool view.

Feedback:
Breakfast - just okay not well organize they check your room but they don't really serve you coffee or tea unless you ask for it again and again
Pool - is really nice with mountain view pretty relaxing.
Rooms - needs to clean the bathrooms properly, bathroom glass full of molds. Bed hard and old.
Location - centrally located to the shopping center and walking distance to Patong Beach.
Receptionist - very slow and disappointing they consider the hotel being a 5 star but doesn't really meet the standard of a 5-star hotel with their service.

If your looking for location this is the perfect hotel. But if your looking for moderrn resort definitely not the best option.

Date of stay: July 2018
Thank Mine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumResort, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded July 18, 2018

Dear Mine M,

Thank you for your valuable feedback which we greatly appreciate. Please allow us to reassure you that necessary actions are being taken to address with the appropriate training at the various levels and supervision for improvements.

Kind regards,
The Management

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Reviewed July 12, 2018 via mobile

Hotel is connected to Jungceylon Mall. We stayed at the Lakeside. Bangla Road is a short walk from hotel. Room is quite big and comfortable, furniture store a little dated though. The room we had is more couples with an open concept bathroom. Bathtub a little high, shower is on the bathtub and a short glass shower screen which will get the floor all wet. Beware when getting out from bathtub, the area tend to be wet. We had the seafood bbq buffet at the hotel's restaurant @ 990B second pax @ 10B.
The spread wasn't that good. Some of the staffs were very friendly.

Date of stay: July 2018
Trip type: Traveled as a couple
Thank c_ronal7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumResort, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded July 12, 2018

Dear c_ronal7,
Thank you for your good comments. We are delighted that you had enjoyed your stay with us and came away with lasting impressions.
We look forward to your return visit soon.
Kind regards,
The Management

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Reviewed July 7, 2018 via mobile

We arrived with the expectation that we paid for a lovely beach style 5 star resort as advertised on Expedia. Not quite what we expected. Our room stunk of cigarettes, and although adequate and neat, did not fulfil the 5 star standard we were advertised.

The buffet breakfast is not great. There were and array of food options available, however the room felt dirty, the food did not seem fresh and although of no fault of the hotel management, the other guests were pushy, rude and there were a thousand kids running all over the place. Breakfast was a claustrophobic experience.

The lobby has a beautiful pond in the middle however unfortunately our attention was diverted by people lounging around lobby with bare feet on the furniture, and the smell of a strange fermented fruit.

The hotel in itself is fine, the rooms are neat and bathrooms are cute, however I would just advise that this hotel is more of a 3 star experience and would suggest that there are other options available for a similar price which could provide a more luxurious experience.

Date of stay: July 2018
Trip type: Traveled with family
Thank madelinemaclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MillenniumResort, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded July 9, 2018

Dear madelinemaclean,
Thank you for your valuable feedback. We regret that the hotel condition and dining experience did not fully meet your expectations. Please allow us to reassure you that necessary actions are being taken to address with the appropriate training at the various levels and supervision for improvements. Please accept our sincere apologies
Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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